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IPhone 5 suxxx or is it just ours?

414 Views 13 Replies Latest reply: Mar 1, 2013 7:19 PM by Meg St._Clair RSS
GMRKnighty Level 1 Level 1 (0 points)
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Mar 1, 2013 7:12 AM

Ok so I had a 4s as did my wife. I sync'd both of them to our Macbook before we went for our upgrade to a 5. When we got home I plugged my new 5 in and went to restore from last sync which came up on this crappy new Itunes as Jan 12, 2013. Are you kidding me?!?!?!? I was not in a position to disconnect and maybe mess up the new phone so I used this. As I don't add much I wasn't so disheartened as not much would be lost. Long story short...........NOTHING sync'd. I had NO apps, NO contacts, NO, music, no NOTHINGGGGG. The only thing that showed up was the photo I chose from my old photos to be my start menu pic yet it isn't in my photos as there are no photos. I lost everything and now I'm stressing out.

 

I went in to add my gmail acct and then I went to check email and nothing was there and said no acct setup. I went into mail preferences and the info I put in was there but still no email. I used gmail and tried exchange. I said I wanted it to sync all and it does nothing. My wife had basically them same problem.

 

 

Anyone have any ideas aside from this being broken?

iPhone 5, iOS 6.1.2
  • KiltedTim Level 8 Level 8 (35,890 points)
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    Mar 1, 2013 7:15 AM (in response to GMRKnighty)

    Try giving us a coherent account of what you did and what the result was. You're not making much sense.

     

    As for gmail, they have terminated support for configuring Gmail as an Exchange account. If you have a device on which it's already configured and working, it will continue to do so, but you can't set it up on a new device as an Exchange account.

  • KiltedTim Level 8 Level 8 (35,890 points)
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    Mar 1, 2013 11:39 AM (in response to GMRKnighty)

    If your 4S was completely up to date as far as what version of iOS was installed, it's entirely possible that the iPhone 5, out of the box, was running an earlier version of iOS.  Since you can't restore a backup made with a newer version of iOS to a device running an older version, it won't even show you the most recent backups made.

     

    If multiple people have been syncing and backing up their phones to the same iTunes library, you have to be very careful when restoring to make sure you select the correct backup to restore from.

     

    Contacts are meant to be synced to a cloud service or a compatible contact manager on your computer. What were you syncing them with? They should still be there. The contact information in the backup is only intended to preserve your favorites and recent calls lists, not repopulate your contacts.

     

    Update the phone to iOS 6.1.2. Then restore it from the most recent backup you made of the 4S.

  • Meg St._Clair Level 8 Level 8 (37,450 points)
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    Mar 1, 2013 11:43 AM (in response to GMRKnighty)

    Here is some information on setting up Gmail now that you can't use Exchange:

     

    http://www.mactrast.com/2012/12/how-to-setup-google-email-contacts-calendar/

  • KC7GNM Level 4 Level 4 (2,720 points)
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    Mar 1, 2013 12:15 PM (in response to KiltedTim)

    Not sure if you read it but Google is continuing exchange support until 31 Jul. It says windows phones but how do their servers know the difference between a windows phone and iOS when using exchange. Seems to me that it will work at least until 31 July now.

     

    I just verified I could set up an exchange account on my ipad which I never had before and it worked. Apparently they are not shutting it off as advertised and it is still working.

  • Meg St._Clair Level 8 Level 8 (37,450 points)
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    Mar 1, 2013 12:17 PM (in response to KC7GNM)

    I've tried to set it up on a couple of iPhones and had it fail. You can set up the account but it won't connect to download the email and the contacts don't sync.

  • Meg St._Clair Level 8 Level 8 (37,450 points)
    Currently Being Moderated
    Mar 1, 2013 12:22 PM (in response to KC7GNM)

    KC7GNM wrote:

     

    Not sure if you read it but Google is continuing exchange support until 31 Jul. It says windows phones but how do their servers know the difference between a windows phone and iOS when using exchange. Seems to me that it will work at least until 31 July now.

    Just out of curiousity, where did you read that? I couldn't find anything about it.

     

    Thanks!

  • KC7GNM Level 4 Level 4 (2,720 points)
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    Mar 1, 2013 12:59 PM (in response to Meg St._Clair)

    did a google search and it was on an engadet website.

     

    http://www.engadget.com/2013/01/30/google-exchange-activesync/

  • KiltedTim Level 8 Level 8 (35,890 points)
    Currently Being Moderated
    Mar 1, 2013 1:50 PM (in response to KC7GNM)

    It only applies to Windows phones. Their servers can tell the difference. It's in the way EAS works. The client has to identify itself.

  • Meg St._Clair Level 8 Level 8 (37,450 points)
    Currently Being Moderated
    Mar 1, 2013 7:19 PM (in response to KC7GNM)

    KC7GNM wrote:

     

    did a google search and it was on an engadet website.

     

    http://www.engadget.com/2013/01/30/google-exchange-activesync/

    Thanks for the link!

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