Skip navigation

why can't i log into my facetime or ichat

2341 Views 9 Replies Latest reply: May 7, 2013 11:44 AM by Ralph Johns (UK) RSS
Vic O Calculating status...
Currently Being Moderated
Feb 28, 2013 6:16 PM

i can login into my apple id just fine on my phone but when i try to on my macbookpro i cant. same goes with my ichat. please help

MacBook Pro
  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Mar 1, 2013 1:16 PM (in response to Vic O)

    Hi,

     

    You say FaceTime and iChat which suggests Lion (OS X 10.7.x)  as you operating system.

     

    That means that your Apple ID can be used in FaceTime on both the iOS device and the FaceTime app on the Mac.

     

    In iChat the Apple ID will only be a Valid AIM Name but the password does need to be 16 characters or Less to work with the AIM servers.

     

    I would start by adding a Public DNS Server IP address to the System Preference > Network > Advanced Button > DNS tab

    Google run 8.8.8.8 and 8.8.4.4  which seem to be able to 'find" the two Apple Server involved if your ISPs DNs servers can't.

     

    I would then check System Preferences > Security > Firewall and make sure it is allowing iChat and FaceTime.

     

    3Sigcopy2.png
    9:16 PM      Friday; March 1, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Mar 1, 2013 2:01 PM (in response to Vic O)

    Hi,

     

    So in fact You are running Mountain Lion and Messages at version 7.0.1

     

    In that case open th Apple Menu top left then About this Mac

    In the About this Mac pane click the line that tell you the Current OS X version twice.

    This will change to the Build Number then the Serial Number

     

    Is the Serial Number present ?

     

    IF not visit a Store or an Apple Authorised Service Provider and get it replaced.

     

     

    3Sigcopy2.png
    10:01 PM      Friday; March 1, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Mar 1, 2013 2:43 PM (in response to Vic O)

    HI,

     

    I take it this Apple ID has had the email Verified in the Apple ID page if it is external to Apple ?

     

    At one stage you create an Apple ID with something that looked like an email.

    More recently with some services Apple have asked people to verify their emails (particularly useful for password recovery).

     

    3Sigcopy2.png
    10:43 PM      Friday; March 1, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    Mar 4, 2013 11:05 AM (in response to Vic O)

    Hi,

     

    Are you getting any sort of message, alert or notification as to why it is not connecting ?

     

     

    3Sigcopy2.png
    7:05 PM      Monday; March 4, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • tmsauser Calculating status...
    Currently Being Moderated
    May 7, 2013 5:46 AM (in response to Ralph Johns (UK))

    I am having the same problem on my iPad.  I actually used Facetime twice on my iPad and then it stopped working.  I get the same can not connect message and I have verified that I am connected to the network.  There is no further message that says why.

  • Ralph Johns (UK) Level 9 Level 9 (66,815 points)
    Currently Being Moderated
    May 7, 2013 11:44 AM (in response to tmsauser)

    Hi,

     

    FaceTime actually uses more internet ports than iMessages does.

     

    When it did work were you at the same place that does not work ?

    Have you made any changes to your routing arrangements or devices ?

     

     

     

    3Sigcopy2.png
    7:44 PM      Tuesday; May 7, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.