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how can I restore my iPhone 5?,

180 Views 1 Reply Latest reply: Mar 1, 2013 5:22 PM by randers4 RSS
alexc74 Calculating status...
Currently Being Moderated
Mar 1, 2013 5:18 PM

I got an error 3014, and I cannot find the file .ipsw

iPhone 5, iOS 6.1.2
  • randers4 Level 9 Level 9 (53,195 points)
    Currently Being Moderated
    Mar 1, 2013 5:22 PM (in response to alexc74)

    It will be at one of the following locations:

     

    1. Windows XP : Documents and Settings\<User>\Application Data\Apple Computer\iTunes\iPhone Software Updates
    2. Vista/Windows 7: Users\<User>\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
    3. Mac: ~/Library/iTunes/iPhone Software Updates

     

    Also, error 3014 is ...

    Unable to contact the iOS software update server gs.apple.com

    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

    1. Install the latest version of iTunes.
    2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    4. Try to restore from another known-good computer and network.
    5. If the errors persist on another computer, the device may need service.

    From http://support.apple.com/kb/TS3694#error3014.

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