Currently Being ModeratedFeb 28, 2013 3:34 PM (in response to cargaut)
Yes it ***** alright!!!
And yes I agree it's completely uninutitive - Apple is tragically getting more and more like Windows every day, and I can't bear to use Windows!
I cannot change a playlist when I want to! I can select the playlist, or select a track, press arrows until I go blue in the face, but it just keeps on playing the track it was on and nothing can make it change its mind (but sometimes it does, and I don't know why).
Not only that, I have a CD cleaning disk that under normal circumstances (eg old itunes) imports and then it tells you to choose the language you want, you get a message in that language, then it tells you to go to track 2 then track 9 to do the cleaning process. With the new itunes - NO WAY! It won't let me stop the first track. It won't let me choose a different track number....
Can anyone help?
Currently Being ModeratedFeb 28, 2013 7:54 PM (in response to aquadogusa)
I struggle with those annoyances as well. It seems like every time I expect it to do something intuitive it doesn't work. There is a way to get it done but it's never the way I *expect* it to work.
Currently Being ModeratedMar 1, 2013 3:50 AM (in response to mbutler532011)
All of you are right to hate the new iTunes. I clearly see a bazillion things gone wrong. If I was in charge of this fiasco I'd start listening to each complaint one by one, compile a list, and address (meaning revert) a new issue each and every day.
Alternatively I just might take version 9 or 10 and release it as 10.9.9.9 triage. All features remaining as they were, but just adding support for the newest IOS products. Then carefully make minimal or no changes from here on out. Adding things is sometimes ok. Taking things away and making idiot changes is a no-no. **** be damned if I'd ever force a release.
It's so frakking easy, Apple.. Just do what you did before! Where's that facepalm icon?
Currently Being ModeratedMar 1, 2013 4:01 AM (in response to cargaut)
I am not generally a big user of forums etc. I just wondered.... is the volume and severity of objections to version 11 more than a normal level of dissatisfaction that one would expect with a change of this kind. Do we represent a significant amount of customers who are really ****** off that should warrant some response from Apple. Has there been any response from Apple.
Currently Being ModeratedMar 1, 2013 4:03 AM (in response to Keith-g2)
Ohh hey one more thing. If other Apple products are going to be built like this then I need to stay far away as possible.
I don't know, nor do I care, how much the current CEO is involved in looking over new product releases. But I can tell you if Mr. Jobs saw this mess he'd knock heads with everyone involved. I suspect that since this just a version upgrade (shifty-eyed look) no higher ups actually worked with it in detail. And those same higher ups aren't reading any of these comments.
Never before have I seen so much disgust amongst myself, my buddies, and forum participants far and wide; when it comes to an Apple product. Granted we are allowed to make some mistakes. But to not listen to your customers and do nothing to correct the erroneous product is even worse.
In the meantime, all you folks saying this iTunes is the best release ever, keep on saying that. Because that's what you'll apparently get more of.
Currently Being ModeratedMar 1, 2013 4:14 AM (in response to Keith-g2)
If it worked properly, and had the old user interface (which appears to be the chief complaint), then I'd say that iTunes 11 is the best version of iTunes ever. I prefer the cloud storage over having to back up to a blank DVD disc.
In some of the old versions of iTunes for Windows, songs would not make it over to the DVD and get lost in the process. As those were the days before purchases could easily be re-downloaded from the cloud, I would lose some of my music.
Another feature I'm happy with is that I am able to remove all of my authorised computers so that, if I make a mistake by not de-authorising before an upgrade, I can easily go into iTunes and de-authorise all machines, which allows me to keep to the limit of 5 without having to contact Apple. If only Microsoft had such a feature...
That said, I am very unhappy with the lack of Quality Assurance at Apple in the post-Jobs era. The iPhone 4 was built with antennas that SHOULD have been covered with an insulating material, to avoid handling issues and the iOS upgrade on the iPhone 4S SHOULD have been tested to ensure that it didn't bugger up the Software Defined Radio, and cause a huge drain on the battery and network overload.
Apple need to avoid battling with, and throwing flimsy excuses at, their shareholders and up their Quality Assurance - otherwise this thread is destined to be the start of a mass exodus of consumers away from Apple.
Currently Being ModeratedMar 1, 2013 4:20 AM (in response to DanRolnick)
I suspect the complaining people are a vocal minority. Most people, especially newcomers to the Apple ecology, will just accept this version 11 fiasco for what it is. It is the new way of doing things.
This new generation of customers will develop their own workarounds. They're learning for the first time. They have no reference to how much better things were just a few short months ago. They can only reference our complaints. Unfortunately it is not they who will effect any change. It has to be us by raising awareness at Apple. We current users can vote with our wallets, but I fear it will not be enough.
Also remember although iTunes put Apple on the map for personal audio products the slight downward sales trend we could cause would never reverse that position. It will take a competing product to steal market share. And steal enough of it to hurt Apple in the pocketbooks. Then Apple might see their mistakes. Then someone might ask where we(Apple) went wrong. Seems this is commonplace more and more in the tech industry.
Meantime all you and I can hope for is someone with significant authority to see our plight. And hope they take action.
This is beginning to sound like a lament from a dissatisfied voter in a political discussion so I better stop. Jeez.. is it really that bad? Yeh..
Currently Being ModeratedMar 1, 2013 4:44 AM (in response to Keith-g2)
Steve Jobs would not have allowed iTunes 11 to develop in the way it has been released. We can say this with some confidence because in the Steve Jobs era, together with Maps, nothing this bad was ever released when he was in charge.
Currently Being ModeratedMar 1, 2013 8:30 AM (in response to cargaut)
The market plunge in AAPL (Apple Stock) from over 700 to about 440 is a clue that it's not just a few iTunes users who are not happy with the latest offerings.
They should add back the missing features and announce it clearly that a user can modify the user interface and feature set to their own liking if that's possible. With billions in cash, a little R&D might have a huge payoff.
Currently Being ModeratedMar 1, 2013 9:09 AM (in response to cargaut)
I don't think most at Apple are aware of the problem with iTunes. A friend of mine, a super loyal Apple customer for decades, even thinks iTunes 11 is fail. Her iPhone 5 recently was malfunctioning, and she went to the Apple store to exchange it as it's under warranty. The folks there knew nothing about the discontent with iTunes 11 when it came up in casual conversation.
As for the iTunes defenders - sure - it does actually add some functionality (if you can find it buried in the interface and loss of function/bugs). But - guess what? Linux has functionality. Windows has functionality. Why has Apple always stood out? Because Apple had intuititiveness and style the others were lacking. When OSX first came out, I myself became an Apple fan. I was amazed at the ease and user-friendliness of the Apple OS (for example, Apple took care of housekeeping tasks so the user doesn't have to spend time on it). I could recommend Apple OS to people who didn't know much - because they didn't need to know much to be up & running in no time, and Apple also was great for power users who needed the UNIX-based backbone. With the iPod & then iPhone, just as with OSX, Apple made a product that was just easier & more fun to use.
iTunes is a HUGE step backward as now, in order to do some seemingly basic functions, you actually have to be savvy or spend time discovering out how to do something. Linux says hello! (Actually Linux is pretty darn user friendly now - try it!). The Android OS is catching up to iOS (and some say surpassed), so Apple needs to correct course fast. The iPhone, which is a HUGE part of the Apple business model, commands a premium because of how easy it is. iTunes is a huge part of that.
As for iCloud - I have a love/hate with it. I love the idea, but it doesn't work all the time. Sometime songs don't show up. Really annoying. Also, once my iPhone was wiped of all my songs/playlists - thanks for nothing, iTunes Match. I don't want to stream ALL the time. I don't want my phone or computer ever being wiped without my permission/knowldege, even if it is backed up. The cloud is great for backup, and for some the streaming is perfect, but at the time I was in Europe watching my data usage! NOT GOOD!
Currently Being ModeratedMar 1, 2013 9:22 AM (in response to slsd)
I'd like to add to the complaint about unwanted deletion of content from my iPad, iPhone, etc. If I have things I've downloaded, I don't want iTunes to just wipe them off because it thinks "sync" means "delete without asking" but clearly, that's the way they treat my iDevices.
I have two MacBook pro systems, iPad 1, iPad 3, iPod, iPhone, so have believed in their products, but now they have to win back my confidence after recent changes and degrades, and removing useful apps when you buy a new MacBook Pro.
I am now wary of using iTunes, or the Cloud, as things get moved, deleted, modified without any obvious concern for ME, the user.
Currently Being ModeratedMar 1, 2013 11:09 AM (in response to jlockley)
this is what i just sent to apple at the feedback page:
I totally miss the features you killed in itunes 11.
1.) it's no longer possible to open the store and a playlist in two windows - this way i could easily check which song i purchased already. this prevents me now from buying at the itunes store. please bring back the MULTIPLE WINDOWS feature!! this is what i miss the most!!!! i simply can't manage my 250gb of music!!!!!
2.) it's no longer possible to see similar songs in the genius sidebar. this prevents me to discover new music (i never listen from the albums, i ALWAYS listen from playlists, but there are no suggestions). this also prevents me from buying songs in the itunes store.
3.) it's no longer possible to see the song progression in the miniplayer. this is crap. and colume control, where is it in the mini player???
4.) the cover flow is gone. ***!!!
5.) many of my songs are just lost in the library. i had at least 250 gigabyte of music (that's what it shows me int hte itunes music folder!!!). now it's only 184 GB. where is all the music gone????
6.) ah, and why can't i see in the store what i already purchased? this was visible in itunes 10. do you want us to click a thousand times on "buy" to find out i have bought it already???
7.) the de-duper... where is it???
i have bought songs in your store for at least 30'000 CHF. i am - or better - was a loyal apple user since 1989. but with itunes 11 i'm completely lost. and with me thousands and thousands of other loyal apple users! please give us back these features. otherwise i will sell all my apple products and tell my friends to buy a pc and an android phone and tablet.
Currently Being ModeratedMar 1, 2013 11:14 AM (in response to DanRolnick)
I am as certain as certain can be that the people in charge are not reading these complaints, they just have this forum for users to share workarounds and troubleshooting tips so they don't have to pay staff to do that, they apparently don't even care about the feedback reports many of us have submitted. This forum is a place for us to let off steam but we are all just ****ing in the wind.
Even if they released a new iTunes 11 with claims to having restored previous functionality and eliminated bugs, I wouldn't trust them enought to take the chance on trying it out. I'm sticking with 10.7 for good, unless I decide someday to find new music library software to manage my digital library (unlikely since the old iTunes does the job well enough for me).
They don't care about me, anyway, the last time I bought an Apple product was when I bought my iPod Classic many years ago. I am a Windows user so what do they care about my needs...
Currently Being ModeratedMar 2, 2013 6:55 AM (in response to borishnakov)
It is shockingly bad. I wish I hadn't bothered installing it but I had to as my iPhone would no longer connect to previous iTunes. Apple forces us to update this and update that but they never f@cking update properly. Get s load of errors and ending up wasting half a day, getting more grey hairs and losing stuff off iPhone.
What I learnt today. You need latest version of iTunes and iOS to be able to sync them or use them together.
You want the latest iTunes- simple go to website, download latest version. Wait 2 hours. Come back. Once installed, all your music library has vanished.
Want to update iOS on iPhone? Simple. Connect the the crap new version of iTunes. Install latest iOS. Get an error. Try to restore from back up. Wait another hour and prey the **** thing puts your photos, data and music back on device.
There's no such thing as an update concerning apple. It's more like a complete reinstallation and to **** with whatever you had on your device (as u will lose it). Then you gotta try and figure if you can get it back to how it was when it worked.
Can't wait for my contract to end and move elsewhere. I use to think apple were the dogs b@llox. But really there not all that.
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