5 Replies Latest reply: Mar 3, 2013 6:44 AM by WZZZ
debdon Level 1 Level 1 (0 points)

Just installed snow leopard and now my Mac rarely shuts itself down. I click shut down and get  blue screen with the small busy lines. I've left it overnight with no success. I also seem to crash more often and have more applications shut themselves down. I've got all the latest updates from when I intaleed. The iPhone seems to always crash Iphoto the most. Help please!


Mac OS X (10.6.8)
  • 1. Re: Just installed snow leopard and now my Mac rarely shuts itself down.
    WZZZ Level 6 Level 6 (12,225 points)

    Are you using any A-V, anti-virus? Can you restart into Safe Boot, Shift at the chime; give it much longer than a usual boot. Can you shutdown properly from  a Safe Boot?

  • 2. Re: Just installed snow leopard and now my Mac rarely shuts itself down.
    debdon Level 1 Level 1 (0 points)

    Thanks for the tip WZZZ. I've no AV at all. Just restarted into safe mode and it shuts down ok. Will see if that helpsresolve....fingers crossed...

  • 3. Re: Just installed snow leopard and now my Mac rarely shuts itself down.
    WZZZ Level 6 Level 6 (12,225 points)

    If it shuts down from a safe boot, that will generally mean some third party item is preventing a proper shutdown. Safe Boot disables those so that points the finger at one of them.

     

    It you installed Snow over Leopard or Tiger or migrated everything over from a previous OS, there might be something incompatible. Or you may have installed some third party program since doing the Snow install.

     

    This may help to find the culprit: fellow contributor etresoft has written a small program that may help identify what's interfering. Unzip it and run the app, then post the results here. You would run this booted normally.

     

    http://www.etresoft.com/etrecheck

     

    Also, run this command in Terminal in Utilities and post the output. Just copy/paste it in and hit return.

     

    kextstat | grep -v apple

     

    It is possible, although unlikely, that the Safe Boot itself fixed the issue.

     

    Message was edited by: WZZZ

  • 4. Re: Just installed snow leopard and now my Mac rarely shuts itself down.
    debdon Level 1 Level 1 (0 points)

    Here are the results of the etresoft check.

     

    Hardware Information:

              iMac - model: iMac7,1

              1 2 GHz Intel Core 2 Duo CPU: 2 cores

              2 GB RAM

     

    Video Information:

              ATI,RadeonHD2400 - VRAM: 128 MB

     

    System Software:

              Mac OS X 10.6.8 (10K549) - Uptime: up 0:0:25:5

     

    Disk Information:

              WDC WD2500AAJS-40RYA0 disk0 : (232.89 GB)

                        (null) (disk0s1) <not mounted>: 200 MB

                        +ù+ (disk0s2) /: 232.57 GB (65.83 GB free)

     

     

    USB Information:

              Apple Inc. Built-in iSight

              Apple Computer, Inc. IR Receiver

              Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

                 [not loaded] org.samba.winbindd.plist

     

    Problem System Launch Agents:

                     [failed] com.apple.Kerberos.renew.plist

                     [failed] com.apple.mrt.uiagent.plist

     

    Launch Daemons:

                     [loaded] com.trusteer.rooks.rooksd.plist

     

    Launch Agents:

                     [loaded] com.trusteer.rapport.rapportd.plist

     

    User Launch Agents:

     

    User Login Items:

              None

     

    3rd Party Preference Panes:

              Flash Player

              Rapport

              YAMAHA-USBMIDIPatch

     

    Internet Plug-ins:

              CouponPrinter-FireFox.plugin

              Flash Player.plugin

              FlashPlayer-10.4-10.5.plugin

              FlashPlayer-10.6.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              OfficeLiveBrowserPlugin.plugin

              QuickTime Plugin.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

     

     

    Top Processes by Memory:

  • 5. Re: Just installed snow leopard and now my Mac rarely shuts itself down.
    WZZZ Level 6 Level 6 (12,225 points)

    See about competely uninstalling the Trusteer or seeing if there's a newer version available, then test. Get the uninstall instructions or an update from the developer. I've seen it cause problems.