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iMessage not syncing messages from iDevices

2374 Views 6 Replies Latest reply: Mar 2, 2013 11:28 AM by Ralph Johns (UK) RSS
k.pu110 Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 17, 2013 1:45 PM

Hello everyone!

 

I'm currently trying to figure out a problem I am having with iMessages. The problem is mainly on my MacBook, but sometimes has problems on my iPhone 4S as well. Often times on my MacBook the message will that were sent on my iPhone 4S will not be fully synced with the iMessages app on my MacBook. Furthermore, I've noticed that sometimes the messages are synced but are not in the correct order. I've made sure that the messages were being sent as iMessages, so that error has been eliminated. I'm wondering if anyone else has had this problem and knows a fix?

 

If the goal is to have these apps working seamlessly between iDevices, this certainly isn't acheiving that goal. I appreciate any help you may have for me!

MacBook (13-inch Mid 2010), Mac OS X (10.7.3)
  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Feb 17, 2013 1:54 PM (in response to k.pu110)

    Hi,

     

    It is somewhat of a "Known Issue".

    If the Mac is Off or more importantly Messages is shut down and a conversation happens on the iPhone and then Messages on the Mac is started the sync process kicks in.

     

    It seems this Sync is not instant and the iMessages being synced play out like a speeded up chat.

    Any new iMessages from your Contact DO arrive instantly and then get placed out of order.

     

    Although I have not been able to confirm some people report the Mac version will be placed in the right order if the sycn finishes and then Messages is restarted.

     

    As most iPhones are On all the time it seems there are few reports of it happening in the other direction as it were.

    However there may be cases where people have to put their iPhone is Airplane Mode or similar that mean it will need to sync when back on line for iMessages.

     

    At present apart from the "turn Messages Off and turn Message on Again" there seems to be no fix.

     

     

    3Sigcopy2.png
    9:54 PM      Sunday; February 17, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Feb 17, 2013 2:07 PM (in response to k.pu110)

    4thanx.gif for the Points  1helpful.png

     

    You may want to give feedback as well http://www.apple.com/feedback/ichat.html

    The Version Drop down has been out of date for some time  (it does not even list iChat 6 for Lion) so add your details to the Free Text Area.

     

     

     

     

    3Sigcopy2.png
    10:07 PM      Sunday; February 17, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • JDfunky Level 1 Level 1 (145 points)
    Currently Being Moderated
    Mar 1, 2013 10:17 PM (in response to Ralph Johns (UK))

    Hi Ralph, for me, turning off/on Messages in Mac OSX does not resolve this issue. Most of the time, messages that were sent or received on my iOS devices while my Mac version was offline, do not then appear on my Mac.

     

    Ralph Johns (UK) wrote:

     

    Hi,

     

    It is somewhat of a "Known Issue".

    If the Mac is Off or more importantly Messages is shut down and a conversation happens on the iPhone and then Messages on the Mac is started the sync process kicks in.

     

    It seems this Sync is not instant and the iMessages being synced play out like a speeded up chat.

    Any new iMessages from your Contact DO arrive instantly and then get placed out of order.

     

    Although I have not been able to confirm some people report the Mac version will be placed in the right order if the sycn finishes and then Messages is restarted.

     

    As most iPhones are On all the time it seems there are few reports of it happening in the other direction as it were.

    However there may be cases where people have to put their iPhone is Airplane Mode or similar that mean it will need to sync when back on line for iMessages.

     

    At present apart from the "turn Messages Off and turn Message on Again" there seems to be no fix.

     

     

  • JDfunky Level 1 Level 1 (145 points)
    Currently Being Moderated
    Mar 1, 2013 10:20 PM (in response to Ralph Johns (UK))

    Not sure why we would give feedback for iChat, isn't that a different app? Though the Messages app does not appear in the list for feedback.. http://www.apple.com/feedback/  I guess they don't want to receive feedback on it??

     

    Ralph Johns (UK) wrote:

     

    You may want to give feedback as well http://www.apple.com/feedback/ichat.html

    The Version Drop down has been out of date for some time  (it does not even list iChat 6 for Lion) so add your details to the Free Text Area.

     

     

     

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Mar 2, 2013 11:28 AM (in response to JDfunky)

    Hi,

     

    I did point out that I was unable to confirm this behaviour myself.

     

    However I can state that I too "lose" iMessages that do not sync to the Mac version when it is shut down.

     

    Currently I am also seeing that iMessages sent via the Cell phone carrier when WiFi is not available  where the iPhone is means the iPhone does not get any return iMessages.

    (if I send while at work from the iPhone any iMessages back from my wife do not arrive even though she is not told in any form that my iPhone is unavailable - however as soon as I walk in the door at home and the iPhone is back on it's WiFi network I get any outstanding iMessages).

    Those iMessages are the one most likely not to appear on the Mac when I turn that On.

     

    I am not finding anything that is sorting this as an "User Fix"

     

    EDIT

    Feedback.

    Messages is built on the iChat engine and continues version numbers where the iChat apparently finished.

    iChat got to version 6.x.x in Lion and Messages is Version 7.0 in Mountain Lion OS X 10.8 and OS 10.8.1 and becomes version 7.0.1 in OS X 10.8.2

     

    3Sigcopy2.png
    7:19 PM      Saturday; March 2, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

     

    Message was edited by: Ralph Johns (UK)

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