3 Replies Latest reply: Nov 6, 2013 6:07 AM by Jaydencool
flyboy69 Level 1 Level 1 (0 points)

I used a trial version of a software product that was meant to delete multiple files and photos on my macbook air.  Now when I go to iPhoto both identical photos initially appear but then within less than a second the photo disappears and in it's place is the grey background with a dashed white line where the edge of the photo used to be.  When I click on the enclosed area it expands as if there was a photo there but all I get is a black background with a grey caution mark in the middle.  How can I restore my photos?

MacBook Air, OS X Mountain Lion (10.8.2)
  • 1. Re: Recover deleted photos on macbook air
    sberman Level 7 Level 7 (24,500 points)

    Sounds like the product you tried is defective.  I suggest restoring from the backup you (must have) made before trying out this product.

  • 2. Re: Recover deleted photos on macbook air
    KarenSelena Level 4 Level 4 (1,960 points)

    It sound like you have a corrupt iPhoto Library.  I don't feel you can conclude the 3rd party software is corrupt yet, as it clearly sounds like a corrupt iPhoto Library. 


    When a library is corrupt, it is not uncommon for it to show the exact same thumbnail for multiple images. 


    You post indicated you have 10.8.2 OS.  What version iPhoto are you using?


    You can attempt to fix your iPhoto Library by using the "built in first aid" for iPhoto.  It is slightly different for the different version fo iPhoto.


    Note - Apple does recommend you create a back up of your iPhoto Library, as a precautionary measure, before troubleshooting the iPhoto Library. 


    - quit iPhoto and all other open applications

    - hold down your "option + command" keys on the keyboard, and keep them held down while launching iPhoto.  This should launch iPhoto with a "first aid" screen over top of it.   Do each of these first aid steps, one at a time, until you have completed all the steps.

  • 3. Re: Recover deleted photos on macbook air
    Jaydencool Level 1 Level 1 (0 points)

    Hello, I recommend you to read this article. It gives a perfect solution about photo data recovery. see here: http://goo.gl/eftBoZ