HT1438: What to do when you return or send your iPhone, iPad, or iPod touch in for serviceLearn about What to do when you return or send your iPhone, iPad, or iPod touch in for service
How to Reset a Forgotten Passcode
Sometimes, you may forget your passcode, and be locked out of your device. Follow these instructions to reset your passcode.
Warning: If you don't have a backup, then all the data and apps on the device are lost.
Step 1: Hold down the sleep and home button until the screen goes black (NOT until the red "slide to power off" screen appears).
Step 2: Connect the device to your computer. Immediately hold down the home button when the device turns on until the recovery mode screen appears.
Note: Make sure you put your device in recovery mode and not in DFU mode.
Step 3: Open iTunes if it is not already on. When iTunes recognizes your device, a dialog appears saying that the device is in recovery mode. Press OK or hit Enter on the keyboard.
Step 4: Click Restore, then confirm that you want to restore your device to its factory settings. The latest version of the software will be downloaded from Apple and installed.
Note: To restore your device, you need to be connected to the Internet.
Step 5: Wait for the device to be restored. After the restoring completes, you can choose to restore your contacts, text messages, music, etc.
Step 6: There is no step 6. You are done.