HT203225: If you don't see your entire library after you update iTunes on your Mac or PC

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jawschinkmichael
Level 1 (0 points)

Q: after updating it reset my computer and then when i went into itunes and tried to open it...it said file is corrupted

downloaded latest updates, computer restatred and then when i went into itunes and tried to open it...it said file is corrupted,cant get back in

Windows Vista

Posted on Mar 2, 2013 5:14 PM

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jawschinkmichael

Q: after updating it reset my computer and then when i went into itunes and tried to open it...it said file is corrupted

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  • Helpful answers

  • by b noir,

    b noir b noir Mar 2, 2013 5:24 PM in response to jawschinkmichael
    Level 9 (72,129 points)
    Mar 2, 2013 5:24 PM in response to jawschinkmichael

    Let's try a repair install of iTunes first.

     

    Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".

     

    Can you launch your iTunes now?

  • by jawschinkmichael,

    jawschinkmichael jawschinkmichael Mar 2, 2013 5:59 PM in response to b noir
    Level 1 (0 points)
    Mar 2, 2013 5:59 PM in response to b noir

    it doesnt give me that option, however when I try to download new version, it asks if i want to repair and it goes through but comes up with unable to repair as file was interuppted?..

  • by Defiled,

    Defiled Defiled Mar 2, 2013 7:07 PM in response to jawschinkmichael
    Level 2 (385 points)
    Mar 2, 2013 7:07 PM in response to jawschinkmichael

    Can you take a screen shot of the error message and upload it to image shack and post it here?

  • by jawschinkmichael,

    jawschinkmichael jawschinkmichael Mar 2, 2013 7:56 PM in response to Defiled
    Level 1 (0 points)
    Mar 2, 2013 7:56 PM in response to Defiled

    cant take screen shot....on pc ...but message when i go into original ITUNES on my start menu says.....Th

    tHIS COPY OF iTUNES IS CORRUPTED OR IS NOT INSTALLED CORRECTLY.pLEASE RE INSTALL iTUNES...OOPS JUST NOTICED CAPS...SORRY

    WHEN I TRY AND REINSTALL IT MESSAGE SAYS...gives me 2 choices.... reinstall itunes replaceing missing or damaged files....or uninstall itunes...i hit reinstall option and then it says.... do you want to completley remove itunes...yes or no....i hit no....as i dont want to lose all my songs....HELP....

  • by b noir,

    b noir b noir Mar 2, 2013 7:58 PM in response to jawschinkmichael
    Level 9 (72,129 points)
    Mar 2, 2013 7:58 PM in response to jawschinkmichael

    i hit reinstall option and then it says.... do you want to completley remove itunes...yes or no....i hit no

     

    Hit yes. Under normal circumstances, an uninstall/reinstall doesn't touch your content. (That being said, it's still always a good idea to maintain a current backup at all times in case of disasters of any sort.)

  • by jawschinkmichael,

    jawschinkmichael jawschinkmichael Mar 2, 2013 8:04 PM in response to b noir
    Level 1 (0 points)
    Mar 2, 2013 8:04 PM in response to b noir

    thanks...will do back up now and then try and install itunes again...hoping it will keep all my songs....thanks for your assistance..

  • by b noir,

    b noir b noir Mar 2, 2013 8:17 PM in response to jawschinkmichael
    Level 9 (72,129 points)
    Mar 2, 2013 8:17 PM in response to jawschinkmichael

    No problem. Fingers crossed in New Zealand.