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iTunes freezes when playing any kind of video

28910 Views 60 Replies Latest reply: Mar 27, 2014 5:23 AM by Devrank RSS
  • whydoesapplehateme Calculating status...
    Currently Being Moderated
    Dec 31, 2012 4:02 PM (in response to mikeraydesign)

    One more for the list. 6 month old system, Windows 7. Just updated to 11.0.1.12. Videos (m4v purchased from itunes store) freeze about 3 seconds in. They play in quicktime, iphone and windows media player. Sad that WMP can play Apple product that Apple can't.

  • Andre Marion Calculating status...

    Add me to the list. Windows 7 Ultimate 64bit. Running iTunes 11.0.1.12.

     

    Videos were working a few days ago, now when I start any movies or TV Shows downloaded from the iTunes store from inside iTunes, they open a window to a black screen and nothing else happens. No sound, no video, but the playhead time indicator keeps increasing as if the movie is actually playing.

     

    If I open the .m4v file directly in QuickTime, I can see and hear the movie perfectly. This is a bug in iTunes for sure as I haven't changed any other software or hardware on my PC in weeks (and the video playback was working a few days ago).

     

    I wonder if it is something to do with the change of the calendar year to 2013? (just a pure guess on my part).

     

    I would like a fix for this soon.

     

    Apple, please help!

  • Irishhawk Calculating status...
    Currently Being Moderated
    Jan 2, 2013 10:32 PM (in response to Andre Marion)

    I've had this problem for months now with no end in site or any capable apple assitance.  Audio plays, video locks in the first frame.  Quicktime is fine, iTunes? Complete clownshoes.  You'd think Applewpuldn't release a product that can completly drop the ball on this most basic of functions, playing their own videos!  Apple reps wanna chime in here, or maybe fix your software?

  • Tleighanna Calculating status...

    I have just abot the same issue. When ever I try to open or play any type of video, movie or podcast then all of itunes frezes and I can't ge it to respond at all without fulling exiting it by doing ctrl+alt+delete and exiting it by force though task management.

     

    Podcasts, movies, trailers, ect. easily play on my iPod but never on my new laptop.

     

    I have Windows 7 with everything up to date, everything in iTunes is up to date, QuickTime is up to date.

    I have plentely of memory and everything on my laptop so I don't know why I can't get it to work.

  • e_scruggs Calculating status...
    Currently Being Moderated
    Jan 15, 2013 6:57 PM (in response to mikeraydesign)

    Same problem here.  I get a still image from the video, and that's it.  Can exit iTunes OK, and Quicktime will play the video.  I'm running a fairly new i7 system, and everything is up to date.  C'mon, Apple ...

  • Krotera Calculating status...
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    Jan 17, 2013 10:44 PM (in response to mikeraydesign)

    Another addition to the angry mob. This is not a new problem for me; ever since iTunes 10, initiating any kind of video (TV show, movie, iTunes Store preview, music video) makes the application hang. No error message, no anything except a complete lack of responsiveness. Ever since, I've been playing iTunes videos in QuickTime (which works fine).

    I've tried all kinds of "fixes", but none have worked. This is unsurprising because the fact of the matter is iTunes did work until an update. Ergo, iTunes has been broken for a lot of people since 10.0. Apple really needs to do something.

    This is a disgrace to their brand.

  • ElNimr Calculating status...
    Currently Being Moderated
    Jan 24, 2013 1:03 PM (in response to mikeraydesign)

    Same ongoing problem.

     

    I have tried many troubleshooting suggestions and nothing worked. The movie rental that I'm trying to play freezes iTunes completly and I have to end task it from the Task Manager.

     

    I hope I get help soon before my rental ends.

  • Dj Ganon Calculating status...
    Currently Being Moderated
    Jan 28, 2013 1:11 PM (in response to mikeraydesign)

    ...and yet another user with the same problems, tried the same fixes up to and including repairing Windows 7 installation, completely removing my graphics adapter then after booting back into Win 7 with the basic on-board graphics adapter, I reinstalled my Radeon HD 6850 graphics adapter with the newest driver & software update (2 days after the most recent, non-beta, driver & ATI's Catalyst Control Center update) which has left me in the EXACT same situation....immediate iTunes application hang when attempting to play ANY video. QuickTime will play the videos every time with 0 issues.

     

    One thing that I have noticed is that it appears that most everyone I have seen who is posting with this major issue of one of iTunes core features, which has been a part of iTunes either from the start or close to it I will add, have a few common items in our system configurations. Nearly everyone whom I have seen post their system specs & are having the exact same issues, have Windows 7 64bit or an earlier 64bit version of Windows running multi-core Intel i series CPU's. I have not paid attention to how many others are running ATI/AMD Radeon Graphics Adapters too but I'd wager that it is probably greater than 75% of the users with this issue.

     

    Could there be some correlation here that perhaps in the major changes to iTunes 10, which were further developed & expanded upon in the subsequent iTunes 11 series, one or more of the changes may have incompatibility issues with one or more of these components which most of us users getting this same error have in common? Although given the fact that it doesn't seem to be a vast majority of users having this issue, it seems it may be a more likely issue between the newer versions of iTunes & system configurations with a specific combination of these components.

     

    Whatever the case may be....Apple should be spending time to resolve this issue instead of releasing more and more updates which correct other issues, often with far less of an impact to their customers, or adding new features when major issues with such a core function remains unresolved.

  • Krotera Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 11:03 PM (in response to Dj Ganon)

    If it helps, my specs are:

    CPU: Intel i7 980X (six cores, twelve threads)

    GPU: NVIDIA GTX 580

    RAM: 12 GB

    OS: Windows 7 Home Premium 64-bit

     

    Well above and beyond what iTunes needs to play even its best videos (I wouldn't know about ATI, though -- just kidding).

  • ElNimr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 30, 2013 2:59 AM (in response to mikeraydesign)

    Actually my windows 7 is 32bit.

    Could the problem be in the new iTunes version? I'm trying to downgrade my iTunes.

  • MistaBernie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 21, 2013 8:52 AM (in response to mikeraydesign)

    Still happening here after 11.02.  This is not a machine issue, it's happening on my laptop too.  Apple, please investigate this now, as it's unacceptable to no longer have access to my purchased movies to view in iTunes! (again, they still work in quicktime, but that's a pain of a workaround).      

  • DigitalGenius Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2013 6:35 PM (in response to mikeraydesign)

    It may be a Direct X issue.   The videos played fine in Quickime, but not iTunes. 

     

    Give this a try as it worked for me.  Every movie, whether purchased or ripped, plays fine now.

     

    Go to Control Panel and Open Quicktime.

     

    Go to the advanced tab.  Under Video, uncheck Enable Direct3D Video Acceleration.

     

    Reboot.

  • Krotera Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2013 7:51 PM (in response to DigitalGenius)

    Messed about with Quicktime preferences before, Digital. No go for me.

  • smwells42 Calculating status...

    I have a windows XP system 4gig ram, Itunes played the videos fine until about 2 weeks ago, around the time i installed the latest version of itunes. The songs play fine, but if the it has a video component it starts and stops, like it is buffering. has to be itunes settings, no issue playing them on other applications

  • Krotera Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 2, 2013 6:16 PM (in response to smwells42)

    Exactly my experience, smwells. Everything worked until an iTunes update. That points the finger of blame at iTunes, and not any configuration of settings or system hardware.

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