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TA38632: iPhone can't access Yahoo! Mail when non-alphanumeric characters are used in the account password

Learn about iPhone can't access Yahoo! Mail when non-alphanumeric characters are used in the account password

TA38632 "Can not Get Mail. The user name or password for "" is incorrect.

1627 Views 3 Replies Latest reply: Mar 8, 2013 10:17 AM by Agnesia A RSS
Agnesia A Calculating status...
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Mar 2, 2013 10:46 AM

Hello, my name is Agnes. I am facing the same problem on my iPhone 5. I already follows the instruction on apple support and repeat to delete my yahoo account on my iphone and add it again after changing my yahoomail password on web mail log on  (almost 10 times) . I also tried to reset my apple ID password, but nothing change. I still can not add a new yahoomail to my iPhone.


Does anybody know what should i do. I really need to set up my yahoomail on my iPhone.


Thanks before.



iPhone 5, iOS 6.1.2
  • imobl Level 4 Level 4 (3,290 points)

    You need to check your settings in the email app.

    For yahoo email, a quick google search shows:

    1. To set up Internet Message Access Protocol (IMAP) on your mobile device, please use the following settings:

      • Incoming Server:
      • Outgoing Server:
      • Incoming Port: 993 (requires SSL)
      • Outgoing Port: 465 (requires SSL/TLS)
      • User name: full email address (for example, or
      • Password: the password you use to log in to Yahoo! with.
    2. Note: If your Yahoo! Mail address does not match your Yahoo! ID, you will need to use the beginning of your Yahoo! Mail address when you set up your client. For example, if your Yahoo! Mail address is "," but your Yahoo! ID is "james," you will need to use "jim" as your user name when setting up the IMAP client.


    There also is a free app Yahoo Mail in the AppStore that may make it easier to setup.  If neither of the above

    works for you, please repost with the exact wording of any error message received and someone will answer.


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