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iPad mini lost left side sensitivity

1312 Views 6 Replies Latest reply: Sep 5, 2013 7:41 PM by hjdien RSS
Tancredii Calculating status...
Currently Being Moderated
Mar 1, 2013 2:51 PM

My iPad mini has recently lost the ability to detect touch on the left most side of the screen.

 

When I need to type the letter q or the number 1, or even to hit the back button, I have to turn the iPad around, as the 1st  5mm of the screen doesn't detect my touch.  Could this just be a software issue requiring an update or something, or is this likely to be a hard ware issue and I should pursue a warranty fix?

iPad mini, iOS 6.1.2
  • Demo Level 9 Level 9 (73,760 points)
    Currently Being Moderated
    Mar 1, 2013 2:59 PM (in response to Tancredii)

    When something wonky like this happens, the first thing I always try is rebooting the iPad.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

     

    It maybe a software issue, and it may very well be a hardware issue, but you will not know until you rule out all of the standard software fixes. This would be the first one. Try it. You have nothing to lose.

    iPad (3rd gen) Wi-Fi, iOS 6, 64GB WiFi
  • Demo Level 9 Level 9 (73,760 points)
    Currently Being Moderated
    Mar 1, 2013 5:56 PM (in response to Tancredii)

    I believe that is the best thing to do now. Your Mini is still under warranty and as long as you didn't accidentally cause the damage by dropping or or something like that - this will be covered under the warranty.

     

    Good luck to you!

  • Demo Level 9 Level 9 (73,760 points)
    Currently Being Moderated
    Mar 3, 2013 4:14 AM (in response to Tancredii)

    That's great. I'm happy to hear that it turned out well for you and its always nice to hear about a good experience with service and support!

  • hjdien Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 5, 2013 7:41 PM (in response to Tancredii)

    I got the same problem, dropped by to the Apple rep in my country (Jakarta, Indonesia) but the guys there refused to cover my ipad mini warranty

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