12 Replies Latest reply: Mar 3, 2013 1:07 PM by ShirlFromNC
ShirlFromNC Level 1 Level 1 (0 points)

Can anyone help...

I just bought a used iMac (2008) from an ebay seller and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot. 

How do I retrieve or reset the password?

It came with the upgrade of Mountain Lion but I cannot find quicktime in the applications.  When I try to install anything this Installer Password thing comes up... so I'm stuck.


iMac, OS X Mountain Lion (10.8)
  • 1. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    Shootist007 Level 6 Level 6 (16,640 points)

    The iMac you bought is registered to someone else, along with their Apple ID saved on that system (In the OS in the Keychain) and has not had the hard drive wiped and the OS reinstalled.

     

    You really need to Wipe the drive and reinstall OS X, the original version that came with the system from the hopefully included System Disc the seller supplied. And then upgrade it it whatever version of OS X you want and can run on that system.

  • 2. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    Mike Sombrio Level 6 Level 6 (9,555 points)

    If you don't have the original install discs you can purchase a Snow Leopard disc for $19.99 http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

    Then run Software update to get to OS X 10.6.8 so that you can access the App Store and then you can upgrade to your own copy of OS X 10.8 Mountian Lion.

  • 3. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    ShirlFromNC Level 1 Level 1 (0 points)

    I was told the iMac (2008) was wiped clean and upgraded to Mountain Lion 10.8 (with no .2 after the 8)

    it was NOT sold with any discs.... so I have no original from the seller.

    However, I have another iMac that is a 2010 that I bought from the Apple Store and I do have the original discs from this iMac version 10.6.4  and I recently purchased from the apple online store the upgrade to Mountain Lion 10.8.2.  

    I started to upgrade the 2008 Mountain Lion 10.8 to the Mountain Lion 10.8.2 but then paused it because I wasn't sure which order I should be doing what????

    And why didn't the 2008 iMac ask me for a password for this, but its asking me for a password for iWorks, Quicktime, etc???  

    Oh, and I did find that Quicktime apparently is installed after all on the 2008, but it still won't let me install my iWork disc that I bought back with my 2010 iMac.

    I'm so confused!   Should I go ahead and install the Mountain Lion upgrade first before anything else??

  • 4. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    ShirlFromNC Level 1 Level 1 (0 points)

    You have lost me <sorry>   Please see my update below and re-explain if you would.

    I so appreciate it.  Thanks!

  • 5. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    Shootist007 Level 6 Level 6 (16,640 points)

    It is Ilegal to sell a Mac that did not originally come with Mt Lion Pre install at the factory with Mt Lion installed on it. So basically, and not your fault, you are running a Pirated version of Mt Lion.

     

    What the other poster is refering to is you need the Original System Install discs. there are two of them, that came with that Mac when it was New. Since the seller did not supply them you will need to order them from Apple at a small charge. Once you have them you will need to WIPE the drive of All infromation and re-install the original OS X version and then upgrade it by buyng your own copy of whichever version of OS X you want to run, which it looks like it can run Mt Lion.

  • 6. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    ShirlFromNC Level 1 Level 1 (0 points)

    I might possibly be using wrong terminology or making wrong assumptions.  (Maybe!)

    I "assume" Mt Lion did not come installed by the factory because its a 2008 mac.  And I thought Mt Lion has only come out recently.   

    Regarding buying the original system install discs and "wipe" the drive of all info.... it looks like the "wiping" has been done.   But then I *think* whomever went in added RAM and installed the Mtn Lion.

    In the name part, it says "Apple" but password is blank.

    Can I not use my original discs from my 2010 iMac?   (if it has to be wiped again?) I just hate the thought of having to purchase more stuff especially to only be used once.

    At least I can send this back to the seller for a refund... and I might just do that as this is nerve racking.

  • 7. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    Shootist007 Level 6 Level 6 (16,640 points)

    No, IF the system now has Mt Lion installed it also installed a separate partition that contains the Mt Lion Recovery HD. That is the system used with Lion or Mt Lion to Re-Download the OS for Reinstall or to do disk utility diagnosis and repairs to the drive it they can't be done when it is started from the Real OS X version on the drive. You Must remove that recovery partition before installing the original OS X version.

     

    No you can't use those 2010 discs on a 2008 Mac. The discs that come with any Mac are Machine Specific and will not work on a different model Mac. So you will need the Original system discs. There is one other option and that is IF you have a Retail Snow Leopard Upgrade disc you can use that to reinstall SL on that 2008 Mac but then without the original system discs you can't reinstall the iLife apps unless you buy then from the Mac App Store and even then Apple has stopped supplying 2 of them, i DVD and WEB (if they are important to you).

     

    Yes I would suggest you return it for a refund. Otherwise you would need to do what I have suggested.

     

    Good Luck & Best Wishes.

    ShirlFromNC wrote:

     

    I might possibly be using wrong terminology or making wrong assumptions.  (Maybe!)

    I "assume" Mt Lion did not come installed by the factory because its a 2008 mac.  And I thought Mt Lion has only come out recently.   

    Regarding buying the original system install discs and "wipe" the drive of all info.... it looks like the "wiping" has been done.   But then I *think* whomever went in added RAM and installed the Mtn Lion.

    In the name part, it says "Apple" but password is blank.

    Can I not use my original discs from my 2010 iMac?   (if it has to be wiped again?) I just hate the thought of having to purchase more stuff especially to only be used once.

    At least I can send this back to the seller for a refund... and I might just do that as this is nerve racking.

  • 8. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    ShirlFromNC Level 1 Level 1 (0 points)

    I don't know if it is "Retail Snow Leopard" discs.   They are the original discs from Apple when I bought my iMac for over $2,000 at the Apple Store.   They just have "version numbers on them".   They don't say Snow or Leopard, or any other animals on the apple discs. Once says Mac OS X Install DVD and the other says Applications Install DVD.   

    I bought the newer iMac in Dec of 2010 and right after I did that, I heard about this upgrade to Mountain Lion thing... so I was kinda disturbed that I just bought a brand new iMac that wasn't completely up to date. 

    But I was (am still am obviously) new to the Apple world and I think (had I not waited) I could have upgraded then for free.    But if "Snow Leopard" is the one before Mountain Lion, then I would assume these are the orignal Snow Leopard discs.  I just recently bought the upgrade for Mtn Lion from the Apple Store. 

    I think I'll take everything to the Apple Mac store and see what can or has to be done... and if its crazy, then I will return the machine.   I bought the second one to keep family members off of my newer iMac.. but didn't realize it was going to be this complicated.

    Thank you for all of your help though.  It has been enlightening.

  • 9. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    Shootist007 Level 6 Level 6 (16,640 points)

    Those Disc Are Machine Specific and Will Not work on your 2008 model. Go ahead and try to boot the 2008 from the OS X DVD disc and see what happens.

     

    Well if you bought a Mac in 2010 you didn't here about Mty Lion until 2012 as that is when Mt Lion came out. You might of heard about Lion as that came out in June or July of 2011.

     

    Yes more then likely the disc that came with your 2010 Mac are Snow Leopard but as I have stated they are Machine Specific disc. They wouldn't even work on a different model Mac from 2010 (They would work on any Mac from 2010 of the same model) but not on a different model from 2010.

     

    It's not really that complicated. The problem is the seller sold you something he shouldn't of, Mt Lion, and did not supply the original system discs with the system. The reason for not supplying the original discs is because it seems most Mac users throw the system discs out with the box the system come in. Never thing they would ever need them again. Hey I got a Mac and it Just Works, What do I need all these disc for.

  • 10. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    OrangeMarlin Level 5 Level 5 (5,130 points)

    ShirlFromNC

     

    I think you're slightly misunderstanding something, so maybe I'll try to chime in, even though everyone has said it in various ways.

     

    Before OSX 10.7 (aka Lion) came out, the upgrades to OSX belonged to the Mac and not the user. Probably there was a technical legality in the user agreement that you couldn't do that, but everyone did. I could sell a Mac with Snow Leopard (or anything before that) by just erasing the hard drive, and reinstalling OSX. Then ship it to the buyer. Now, I was pretty honest as a seller, and including not only the original installation discs but also any upgrade. I would only sell a Mac if I was replacing it, so I always was getting the brand new version.

     

    With OSX 10.7, upgrading was done online, with no disks. So the upgrades were tied to an Apple ID rather than the machine. Recently, I sold a MacBook Pro (to upgrade to a 27" iMac), which came with Lion. I had promised the buyer that it would come with Mountain Lion, but I didn't know that the upgrade was tied to my Apple ID. I made good with the buyer by sending along a $20 Apple App Store card so that she could upgrade to Lion.

     

     

    So what everyone is saying here is that you need the original Installation discs or Snow Leopard disk to reinstall and wipe out the Mountain Lion that is on your Mac. It doesn't belong to you, it belongs to the seller, and without his Apple ID and password, you cannot use it. Once you do a reinstall of Snow Leopard, then you can upgrade to Lion and then to Mountain Lion. I do not believe you can upgrade directly to Mountain Lion from Snow Leopard, but I'm not sure.

     

    If the seller claimed that you were getting Mountain Lion, then he was lying to you (or being more civil, maybe he just didn't know like I did). If you bought the used machine from Amazon Sellers or from eBay, then you have recourse through the feedback system or through PayPal. If you bought it any other way, you're on your own.

  • 11. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    Shootist007 Level 6 Level 6 (16,640 points)

    Yes you can upgrade to Mt Lion directly from SL if your Mac can support Mt Lion. In fact if you are on SL and just want Lion (No Mt Lion) you have to Call Apple to order it and then Apple send you a Redemption Code to your Apple ID Email address so you can download it from the Mac App Store. It is Not listed as available on the Mac App store without that code.

  • 12. Re: Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.  How do I retrieve or reset the password?
    ShirlFromNC Level 1 Level 1 (0 points)

    Hi there.  Thank you very much.  This did help me understand much better.

    I *DID* buy it from an Ebay seller who has a 100% feedback rating from thousands of people.  And they were only one of a few that didn't sell it "as is" and included a 30-Day money back guarantee.  They also put many notes saying if not 100% satisfied to please contact them first before leaving any negative feedback so that they can make right (if they can) any issues I have.  I'm hoping I can get this resolved without me having to spend anymore $ because I "could have" gone with another seller who was including the discs had I known this was important.   Hopefully, it will all work out.  Thanks again for taking the time to explain so well.