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Kernel Panics - Your computer has restarted 27" iMac Refurb

328 Views 9 Replies Latest reply: Mar 3, 2013 12:44 PM by Linc Davis RSS
patrickhartford Calculating status...
Currently Being Moderated
Mar 3, 2013 8:01 AM

I've been consistently getting Kernel Panics on this new device and I can't figure out what the issue is.   Any assistance would be very appreciated.   Here is the latest panic.

 

 

Fri Mar  1 01:37:30 2013

panic(cpu 1 caller 0xffffff8007aa2f9b): "pmap_page_protect() " "pmap=0xffffff803cfef500 pn=0x2dfdc3 vaddr=0x7f9b63901000\n"@/SourceCache/xnu/xnu-2050.18.24/osfmk/i386/pmap_x86_com mon.c:1183

Backtrace (CPU 1), Frame : Return Address

0xffffff801a793a20 : 0xffffff8007a1d626

0xffffff801a793a90 : 0xffffff8007aa2f9b

0xffffff801a793b20 : 0xffffff8007aa4986

0xffffff801a793b40 : 0xffffff8007a79788

0xffffff801a793b80 : 0xffffff8007a79877

0xffffff801a793bc0 : 0xffffff8007a67ee5

0xffffff801a793d10 : 0xffffff8007a6c971

0xffffff801a793d80 : 0xffffff8007a6c462

0xffffff801a793e40 : 0xffffff8007a11d31

0xffffff801a793e90 : 0xffffff8007a12141

0xffffff801a793ef0 : 0xffffff8007a12251

0xffffff801a793f20 : 0xffffff8007a192b2

0xffffff801a793f90 : 0xffffff8007a19551

0xffffff801a793fb0 : 0xffffff8007ab26b7

 

 

BSD process name corresponding to current thread: WindowServer

 

 

Mac OS version:

12C60

 

 

Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide:     0x0000000007800000

Kernel text base: 0xffffff8007a00000

System model name: iMac12,2 (Mac-942B59F58194171B)

 

 

System uptime in nanoseconds: 277267954164929

last loaded kext at 32116599669: com.apple.driver.AppleBluetoothHIDKeyboard          165.5 (addr 0xffffff7f8946d000, size 24576)

last unloaded kext at 97091855152: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f88327000, size 65536)

loaded kexts:

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleBluetoothMultitouch          75.15

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AGPM          100.12.69

com.apple.filesystems.autofs          3.0

com.apple.iokit.IOBluetoothSerialManager          4.0.9f33

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleHDA          2.3.1f2

com.apple.driver.AppleMikeyDriver          2.3.1f2

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.AppleSMCLMU          2.0.2d0

com.apple.driver.AppleUpstreamUserClient          3.5.10

com.apple.kext.AMDFramebuffer          8.0.0

com.apple.driver.AppleBacklight          170.2.3

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleIntelHD3000Graphics          8.0.0

com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.ApplePolicyControl          3.2.11

com.apple.AMDRadeonAccelerator          1.0.0

com.apple.iokit.SCSITaskUserClient          3.5.1

com.apple.driver.AppleUSBCardReader          3.1.0

com.apple.driver.AppleIRController          320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.2.2

com.apple.driver.AppleUSBHub          5.2.5

com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3

com.apple.driver.AirPort.Atheros40          600.70.23

com.apple.driver.AppleFWOHCI          4.9.6

com.apple.driver.AppleUSBEHCI          5.4.0

com.apple.driver.AppleAHCIPort          2.4.1

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleACPIButtons          1.6

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.6

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2

com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

com.apple.driver.AppleBluetoothHIDKeyboard          165.5

com.apple.driver.AppleHIDKeyboard          165.5

com.apple.driver.IOBluetoothHIDDriver          4.0.9f33

com.apple.driver.AppleMultitouchDriver          235.28

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.driver.DspFuncLib          2.3.1f2

com.apple.iokit.IOAudioFamily          1.8.9fc10

com.apple.kext.OSvKernDSPLib          1.6

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.2.0d16

com.apple.driver.AppleHDAController          2.3.1f2

com.apple.iokit.IOHDAFamily          2.3.1f2

com.apple.driver.AppleThunderboltEDMSink          1.1.8

com.apple.driver.AppleThunderboltEDMSource          1.1.8

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33

com.apple.iokit.IOSurface          86.0.3

com.apple.iokit.IOBluetoothFamily          4.0.9f33

com.apple.driver.AppleSMC          3.1.4d2

com.apple.driver.AppleGraphicsControl          3.2.11

com.apple.iokit.IOAcceleratorFamily          19.0.26

com.apple.iokit.IONDRVSupport          2.3.5

com.apple.kext.AMD6000Controller          8.0.0

com.apple.kext.AMDSupport          8.0.0

com.apple.iokit.IOGraphicsFamily          2.3.5

com.apple.driver.AppleThunderboltDPOutAdapter          1.8.5

com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

com.apple.iokit.IOUSBMassStorageClass          3.5.0

com.apple.iokit.IOAHCISerialATAPI          2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

com.apple.iokit.IOUSBHIDDriver          5.2.5

com.apple.driver.AppleUSBMergeNub          5.2.5

com.apple.driver.AppleUSBComposite          5.2.5

com.apple.iokit.IOUSBUserClient          5.2.5

com.apple.driver.AppleThunderboltNHI          1.6.0

com.apple.iokit.IOThunderboltFamily          2.1.1

com.apple.iokit.IOEthernetAVBController          1.0.2b1

com.apple.iokit.IO80211Family          500.15

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOAHCIFamily          2.2.1

com.apple.iokit.IOUSBFamily          5.4.0

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.8.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          344

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.6

com.apple.iokit.IOPCIFamily          2.7.2

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.2)
  • Barney-15E Level 7 Level 7 (33,250 points)

    If it is new, can you take it into an Apple Store?

    Even if it is a refurb, you have the same AppleCare as a new machine.

     

    What external devices do you have connected?

    Anything connecting via BlueTooth besides the keyboard?

     

    Do you get a kernel panic while booted into Safe Mode?

  • Barney-15E Level 7 Level 7 (33,250 points)

    It doesn't look like you have any third-party stuff causing problems, so it may be an internal hardware problem.

    Refurbs usually don't have those things since they have to go through much rigorous checks before being resold.

     

    Same RAM as when you got it?

     

    You could try reinstalling the OS via the Recovery HD. If you then still get problems, I'd take it back.

    Are you within the first 14 days? You can just return it not questions asked.

  • Linc Davis Level 10 Level 10 (107,465 points)

    These are memory errors. Remove the aftermarket RAM and test.

  • Linc Davis Level 10 Level 10 (107,465 points)

    Take the machine to an Apple Store for warranty service with the original RAM installed.

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