6 Replies Latest reply: Mar 3, 2013 8:49 AM by trevor257
trevor257 Level 1 Level 1 (0 points)

My macbook pro (bought late 2011, 2.3GHz Intel Core i5 with 8GB RAM) is having some issues. Recently I have found it incredibly slow to boot up and to launch programs. For example - when I first had my mac it took about 5-10 seconds to launch Excel. I just timed opening Excel now and it has taken 135 seconds!. This is 20 minutes after a fresh reboot (which took at least 10 minutes to complete) with very little happening in the background. I currently have Safari, Twitter, Mail and iTunes running. Once programs have launched they work fine.

 

I have tried everything that most websites suggest to boost performance but nothing seems to work. Because everything works fine once they have launched - i.e. loaded into RAM I am thinking that there must be a problem with my hard drive. Testing this I have tried copying a large file (1.48GB) from a folder to the desktop. This took 3 minutes and 48 seconds. I'm not sure if this is particulaurly slow but it seems like it to me. I downloaded a program to test the read/write speed of the drive (Disk Speed Test by Blackmagicdesign). This told me I was getting about 30Mb/s write and read speeds. This seems incredibly slow to me. I have run disk utility and it doesn't find any fault with the drive or permissions.

 

Am I just being paranoid or is it normal to wait 2 minutes to launch applications on a mac? Is there anything I can do to improve things?


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: Slow hard drive?
    Linc Davis Level 10 Level 10 (118,145 points)

    First, back up all data immediately, as your boot drive might be failing.

     

    There are a few other possible causes of generalized slow performance that you can rule out easily.

     

    • If you have many image or video files on the Desktop with preview icons, move them to another folder.
    • If applicable, uncheck all boxes in the iCloud preference pane.
    • Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.

     

    Otherwise, take the steps below when you notice the slowdown.

     

    Step 1

     

    Launch the Activity Monitor application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.

     

    Select the CPU tab of the Activity Monitor window.

     

    Select All Processes from the menu in the toolbar, if not already selected.

     

    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.

     

    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?

     

    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)

     

    Step 2

     

    If you have more than one user account, you must be logged in as an administrator to carry out this step.

     

    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.

     

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • 2. Re: Slow hard drive?
    trevor257 Level 1 Level 1 (0 points)

    Thanks for your reply. I'm a bit worried by your statement that my boot drive might be failing. Fortunately, I have a time capsule backup so my data should be safe.

     

    My desktop is clean - I never store any files on the desktop. I unchecked everything in iCloud  - didn't make any difference so I turned them all back on. I don't have any peripherals or extension cards.

     

    STEP 1:

     

    Using Activity Monitor - here's the processes using the most CPU

     

    PIDProcess NameUserCPUThreadsReal_MemKind
    0 kernel_taskroot3.281704.9 MBIntel (64 bit)
    46 hiddroot3.053.0 MBIntel (64 bit)
    78 WindowServer_windowserver2.64140.1 MBIntel (64 bit)
    31913 Activity MonitorTrevorT2.6418.1 MBIntel (64 bit)
    31915 activitymonitordroot0.811.6 MBIntel (64 bit)
    321 DockTrevorT0.5751.7 MBIntel (64 bit)
    1560 Safari Web ContentTrevorT0.416952.9 MBIntel (64 bit)

     

    CPU:

    %User = 2.75

    %System = 2.63

    &Idle = 94.62

     

    System Memory:

    VM Size: 308.24 GB

    Page Ins: 2.47 GB

    Page Outs: 0 bytes

    Swap Used: 37.5 MB

     

    Disk Activity:

    Reads in/sec: 0

    Writes out/sec: 0

     

    (This is when the computer is idle - when I launch an app they go up to about 30 for each)

     

    STEP 2:

     

    03/03/2013 14:49:46.428 sandboxd[32101]: ([32099]) mdworker(32099) deny mach-lookup com.apple.ls.boxd

    03/03/2013 14:49:46.440 sandboxd[32101]: ([32098]) mdworker(32098) deny mach-lookup com.apple.ls.boxd

    03/03/2013 14:49:46.000 kernel[0]: Sandbox: sandboxd(32101) deny mach-lookup com.apple.coresymbolicationd

    03/03/2013 14:50:18.113 WindowServer[78]: CGXRegisterWindowWithSystemStatusBar: window 17 already registered

    03/03/2013 14:50:19.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:50:19.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:50:19.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:50:19.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:50:19.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:50:44.780 WindowServer[78]: CGXGetWindowInfo: Invalid window 8827

    03/03/2013 14:50:44.780 Dock[321]: CGSBindWindow: Unable to obtain window information

    03/03/2013 14:50:44.781 Dock[321]: CGSGetWindowTags: Invalid window 0x227b

    03/03/2013 14:50:44.781 Dock[321]: find_shared_window: WID 8826

    03/03/2013 14:50:44.781 Dock[321]: CGSGetWindowTags: Invalid window 0x227a

    03/03/2013 14:50:44.787 Dock[321]: find_shared_window: WID 8825

    03/03/2013 14:50:44.787 Dock[321]: CGSGetWindowTags: Invalid window 0x2279

    03/03/2013 14:50:44.787 Dock[321]: find_shared_window: WID 8824

    03/03/2013 14:50:44.787 Dock[321]: CGSGetWindowTags: Invalid window 0x2278

    03/03/2013 14:50:44.787 Dock[321]: find_shared_window: WID 8823

    03/03/2013 14:50:44.787 Dock[321]: CGSGetWindowTags: Invalid window 0x2277

    03/03/2013 14:50:44.787 Dock[321]: find_shared_window: WID 8822

    03/03/2013 14:50:44.787 Dock[321]: CGSGetWindowTags: Invalid window 0x2276

    03/03/2013 14:50:44.788 Dock[321]: find_shared_window: WID 8821

    03/03/2013 14:50:44.788 Dock[321]: CGSGetWindowTags: Invalid window 0x2275

    03/03/2013 14:50:50.017 WindowServer[78]: _CGXSetWindowHasKeyAppearance: Operation on a window 0x1d requiring rights kCGSWindowRightOwner by caller Dashboard

    03/03/2013 14:50:50.042 WindowServer[78]: _CGXSetWindowHasKeyAppearance: Operation on a window 0x1d requiring rights kCGSWindowRightOwner by caller Dashboard

    03/03/2013 14:50:52.442 Dock[321]: find_shared_window: WID 8914

    03/03/2013 14:50:52.442 Dock[321]: CGSGetWindowTags: Invalid window 0x22d2

    03/03/2013 14:50:52.442 Dock[321]: find_shared_window: WID 8913

    03/03/2013 14:50:52.442 Dock[321]: CGSGetWindowTags: Invalid window 0x22d1

    03/03/2013 14:50:52.442 Dock[321]: find_shared_window: WID 8912

    03/03/2013 14:50:52.442 Dock[321]: CGSGetWindowTags: Invalid window 0x22d0

    03/03/2013 14:50:52.442 Dock[321]: find_shared_window: WID 8911

    03/03/2013 14:50:52.443 Dock[321]: CGSGetWindowTags: Invalid window 0x22cf

    03/03/2013 14:50:52.443 Dock[321]: find_shared_window: WID 8910

    03/03/2013 14:50:52.443 Dock[321]: CGSGetWindowTags: Invalid window 0x22ce

    03/03/2013 14:50:52.443 Dock[321]: find_shared_window: WID 8909

    03/03/2013 14:50:52.443 Dock[321]: CGSGetWindowTags: Invalid window 0x22cd

    03/03/2013 14:50:52.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:50:52.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:50:52.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:50:52.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:50:52.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:51:25.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:51:25.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:51:25.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:51:25.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:51:25.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:51:51.187 com.apple.launchd.peruser.502[291]: ([0x0-0x10a50a4].com.adobe.Photoshop[32106]) Exited: Terminated: 15

    03/03/2013 14:51:52.149 mdworker[32112]: Unable to talk to lsboxd

    03/03/2013 14:51:52.155 mdworker[32113]: Unable to talk to lsboxd

    03/03/2013 14:51:52.272 sandboxd[32114]: ([32112]) mdworker(32112) deny mach-lookup com.apple.ls.boxd

    03/03/2013 14:51:52.283 sandboxd[32114]: ([32113]) mdworker(32113) deny mach-lookup com.apple.ls.boxd

    03/03/2013 14:51:52.000 kernel[0]: Sandbox: sandboxd(32114) deny mach-lookup com.apple.coresymbolicationd

    03/03/2013 14:51:53.598 WindowServer[78]: CGXGetWindowInfo: Invalid window 8941

    03/03/2013 14:51:53.598 Dock[321]: CGSBindWindow: Unable to obtain window information

    03/03/2013 14:51:53.598 Dock[321]: CGSGetWindowTags: Invalid window 0x22ed

    03/03/2013 14:51:53.599 Dock[321]: find_shared_window: WID 8940

    03/03/2013 14:51:53.599 Dock[321]: CGSGetWindowTags: Invalid window 0x22ec

    03/03/2013 14:51:53.599 Dock[321]: find_shared_window: WID 8939

    03/03/2013 14:51:53.599 Dock[321]: CGSGetWindowTags: Invalid window 0x22eb

    03/03/2013 14:51:53.599 Dock[321]: find_shared_window: WID 8938

    03/03/2013 14:51:53.600 Dock[321]: CGSGetWindowTags: Invalid window 0x22ea

    03/03/2013 14:51:53.600 Dock[321]: find_shared_window: WID 8937

    03/03/2013 14:51:53.600 Dock[321]: CGSGetWindowTags: Invalid window 0x22e9

    03/03/2013 14:51:53.600 Dock[321]: find_shared_window: WID 8936

    03/03/2013 14:51:53.600 Dock[321]: CGSGetWindowTags: Invalid window 0x22e8

    03/03/2013 14:51:53.600 Dock[321]: find_shared_window: WID 8935

    03/03/2013 14:51:53.600 Dock[321]: CGSGetWindowTags: Invalid window 0x22e7

    03/03/2013 14:51:53.605 WindowServer[78]: CGXRegisterWindowWithSystemStatusBar: window 17 already registered

    03/03/2013 14:51:54.682 Dock[321]: find_shared_window: WID 8971

    03/03/2013 14:51:54.683 Dock[321]: CGSGetWindowTags: Invalid window 0x230b

    03/03/2013 14:51:54.684 Dock[321]: find_shared_window: WID 8970

    03/03/2013 14:51:54.684 Dock[321]: CGSGetWindowTags: Invalid window 0x230a

    03/03/2013 14:51:54.685 Dock[321]: find_shared_window: WID 8969

    03/03/2013 14:51:54.685 Dock[321]: CGSGetWindowTags: Invalid window 0x2309

    03/03/2013 14:51:54.685 Dock[321]: find_shared_window: WID 8968

    03/03/2013 14:51:54.685 Dock[321]: CGSGetWindowTags: Invalid window 0x2308

    03/03/2013 14:51:54.685 Dock[321]: find_shared_window: WID 8967

    03/03/2013 14:51:54.685 Dock[321]: CGSGetWindowTags: Invalid window 0x2307

    03/03/2013 14:51:54.686 Dock[321]: find_shared_window: WID 8966

    03/03/2013 14:51:54.686 Dock[321]: CGSGetWindowTags: Invalid window 0x2306

    03/03/2013 14:51:58.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:51:58.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:51:58.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:51:58.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:51:58.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:52:31.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:52:31.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:52:31.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:52:31.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:52:31.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:53:04.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:53:04.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:53:04.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:53:04.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:53:04.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:53:37.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:53:37.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:53:37.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:53:37.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:53:37.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:54:10.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:54:10.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:54:10.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:54:10.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:54:10.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:54:43.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:54:43.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:54:43.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:54:43.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:54:43.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:55:17.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:55:17.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:55:17.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:55:17.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:55:17.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:55:50.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:55:50.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:55:50.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:55:50.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:55:50.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:56:23.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:56:23.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:56:23.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:56:23.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:56:23.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:56:47.192 Dock[321]: find_shared_window: WID 9124

    03/03/2013 14:56:47.192 Dock[321]: CGSGetWindowTags: Invalid window 0x23a4

    03/03/2013 14:56:47.192 Dock[321]: find_shared_window: WID 9123

    03/03/2013 14:56:47.192 Dock[321]: CGSGetWindowTags: Invalid window 0x23a3

    03/03/2013 14:56:47.193 Dock[321]: find_shared_window: WID 9122

    03/03/2013 14:56:47.193 Dock[321]: CGSGetWindowTags: Invalid window 0x23a2

    03/03/2013 14:56:47.193 Dock[321]: find_shared_window: WID 9121

    03/03/2013 14:56:47.193 Dock[321]: CGSGetWindowTags: Invalid window 0x23a1

    03/03/2013 14:56:47.194 Dock[321]: find_shared_window: WID 9120

    03/03/2013 14:56:47.194 Dock[321]: CGSGetWindowTags: Invalid window 0x23a0

    03/03/2013 14:56:47.194 Dock[321]: find_shared_window: WID 9119

    03/03/2013 14:56:47.194 Dock[321]: CGSGetWindowTags: Invalid window 0x239f

    03/03/2013 14:56:47.202 WindowServer[78]: CGXRegisterWindowWithSystemStatusBar: window 17 already registered

    03/03/2013 14:56:56.000 kernel[0]: MacAuthEvent en1   Auth result for: 00:13:19:8c:30:c0  MAC AUTH succeeded

    03/03/2013 14:56:56.000 kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

    03/03/2013 14:56:56.000 kernel[0]: wl0: Roamed or switched channel, reason #2, bssid 00:13:19:8c:30:c0

    03/03/2013 14:56:56.000 kernel[0]: en1: BSSID changed to 00:13:19:8c:30:c0

    03/03/2013 14:56:56.000 kernel[0]: en1::IO80211Interface::postMessage bssid changed

    03/03/2013 14:57:18.848 WindowServer[78]: CGXRegisterWindowWithSystemStatusBar: window 17 already registered

     

    Thanks for your help!

  • 3. Re: Slow hard drive?
    Linc Davis Level 10 Level 10 (118,145 points)

    Please turn Wi-Fi off temporarily and test. Any difference?

  • 4. Re: Slow hard drive?
    trevor257 Level 1 Level 1 (0 points)

    Turning off wifi doesn't seem to make any difference.

  • 5. Re: Slow hard drive?
    Linc Davis Level 10 Level 10 (118,145 points)

    What I would do in your place is to copy my boot volume to an external drive and boot from the copy. If I didn't get the delays, I'd know that that the internal drive, or some other internal component, was at fault.

  • 6. Re: Slow hard drive?
    trevor257 Level 1 Level 1 (0 points)

    Ok. I'll try that and see how it goes.