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screen black but still on

910 Views 4 Replies Latest reply: Mar 3, 2013 10:54 AM by Pizza98704 RSS
leonora09 Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 3, 2013 10:41 AM

My screen went black but it is still making the noises of being on. I don't know what to do. It just restored on my iTunes but now is not turning on.

  • stevejobsfan0123 Level 7 Level 7 (30,490 points)
    Currently Being Moderated
    Mar 3, 2013 10:44 AM (in response to leonora09)

    Try resetting:

     

    Hold both the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.

  • wjosten Level 10 Level 10 (91,300 points)
    Currently Being Moderated
    Mar 3, 2013 10:52 AM (in response to leonora09)

    Did you see the Apple logo as SJF told you you would?

  • Pizza98704 Level 1 Level 1 (95 points)
    Currently Being Moderated
    Mar 3, 2013 10:54 AM (in response to leonora09)

    Hello,

     

    I am currently an owner of an iPod Touch 4th generation, running IOS 6.1.2. I will be glad to help solve your problem with your iPod/iPad/or iPhone.

     

    Reset iPod/iPad/or iPhone:

     

    Hard Reset: Hold down the Sleep/Wake and Home buttons on your  iPod/iPad/or iPhone for at least 10 seconds, or until Apple logo appears

     

     

    Restore iPod/iPad/or iPhone (Restore to Factory Defaults):

     

    1. Plug into computer that has iTunes installed
    2. Go to iTunes
    3. Click on your device
    4. Click on the Summary Tab, and click on Restore

     

     

     

    Hope that helps!

    If none of the above solutions work, could you please reply back as soon as possible, as I will try to find another solution to your problem.

     

    Sincerely,

    Pizza98704

    (Parts of this message was copied and pasted --> I have a document all ready to go)

     

     

    Some Helpful Links:

    Apple Support Link: http://www.apple.com/support/contact/

    Genius Bar of an Apple Store: http://www.apple.com/retail/geniusbar/

     

     

     




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