Currently Being ModeratedMar 3, 2013 10:54 AM (in response to leonora09)
I am currently an owner of an iPod Touch 4th generation, running IOS 6.1.2. I will be glad to help solve your problem with your iPod/iPad/or iPhone.
Reset iPod/iPad/or iPhone:
Hard Reset: Hold down the Sleep/Wake and Home buttons on your iPod/iPad/or iPhone for at least 10 seconds, or until Apple logo appears
Restore iPod/iPad/or iPhone (Restore to Factory Defaults):
- Plug into computer that has iTunes installed
- Go to iTunes
- Click on your device
- Click on the Summary Tab, and click on Restore
Hope that helps!
If none of the above solutions work, could you please reply back as soon as possible, as I will try to find another solution to your problem.
(Parts of this message was copied and pasted --> I have a document all ready to go)
Some Helpful Links:
Apple Support Link: http://www.apple.com/support/contact/
Genius Bar of an Apple Store: http://www.apple.com/retail/geniusbar/