2 Replies Latest reply: Mar 3, 2013 1:15 PM by joshski82
joshski82 Level 1 Level 1 (0 points)

I have an iPod shuffle 4th generation.  when i connect it, it doesn't show up on my computer or itunes.  i get a message that says USB device not recocnized.  I've tried reinstalling itunes and finding the drivers.  i've also followed all of the troubleshooting steps on itunes.com and my computer but it doesn't seem to help the situation.  please help!

iPod shuffle, Windows XP