13 Replies Latest reply: Mar 3, 2013 9:21 PM by gail from maine
bethking04 Level 1 Level 1 (0 points)

All i have set to backup to the cloud is find my iPhone. It says find my iphone is only .3 KB but the backup size is 3.9 GB. I only have 2.9 GB available on the cloud, i tried turning it off and back on and deleting my previous backup but it just doesnt add up. 


iPhone 4S, iOS 6.1.2
  • 1. Re: iCloud won't backup
    prayman123 Level 1 Level 1 (100 points)

    import the photos off your phone onto your computer. This will free up space. Then Perform the backup.

  • 2. Re: iCloud won't backup
    prayman123 Level 1 Level 1 (100 points)

    when importing make sure to press the checkbox, "remove after importing."

  • 3. Re: iCloud won't backup
    bethking04 Level 1 Level 1 (0 points)

    i dont have any photos on my phone, i already did this and they arent set to backup anyway

  • 4. Re: iCloud won't backup
    prayman123 Level 1 Level 1 (100 points)

    have you tried logging into www.icloud.com to see whats in there? sounds like you tried to remove the backup from your phone, but it wouldnt take. try signing out of apple id in settigs>itunes and apps store> then turn off then back on and sign in and try again (if its a problem with connecting to icloud server this will refresh it.

  • 5. Re: iCloud won't backup
    bethking04 Level 1 Level 1 (0 points)

    i tried logging into icloud.com but there is barely anything in there, just find my iphone, a few notes and contacts. I also signed out turned the phone off and on and signed in, it didnt work. Even if i have everything turned off to back up it still says the backup size is 3.9 GB, i dont know where that is coming from.

     

    Thank you

  • 6. Re: iCloud won't backup
    prayman123 Level 1 Level 1 (100 points)

    yourwelcome. id contact applecare they can check and see whats going on. Sorry.

  • 7. Re: iCloud won't backup
    gail from maine Level 6 Level 6 (11,590 points)

    Hi bethking,

     

    On your phone go to Settings>iCloud>Storage & Backup>Manage Storage. There you will be able to see many of the items that are using storage on iCloud. It will show a summary of how much storage your iPhone is using, and if you have any other devices backing up to iCloud it will list them as well. On this page you will also see shared files that are used by all devices.

     

    You can click on any one of these shared files (Pages, Mail, etc.) to see exactly what is out there for that item.

     

    You can also click on each device to get the detail of what that particular device is storing on iCloud (Camera Roll and Apps on that Device).

     

    Check these items out, and you may find out what is taking up all the space. You always have the option to turn any of those off.

     

    Cheers,

     

    GB

  • 8. Re: iCloud won't backup
    bethking04 Level 1 Level 1 (0 points)

    It shows 2.9 GB being used by two other phones that are backed up and since I deleted my backup it is using 0 KB, so there are still 2.1 GB available. I have everything turned off on this page except Find My Iphone, which says it only takes up 0.3 KB. It says the next backup for my phone alone is 3.9 GB and it doesnt fit, but i dont see how that is possible when the only thing set to back up is find my iphone.

  • 9. Re: iCloud won't backup
    gail from maine Level 6 Level 6 (11,590 points)

    Underneath where it says that your next backup is 3.9 GB what is listed?

     

    GB

  • 10. Re: iCloud won't backup
    bethking04 Level 1 Level 1 (0 points)

    all of my apps with a switch to the right to choose to back them up or not, they are all turned off except Find My Iphone. Also on the main iCloud page where you can turn on Mail, Contacts, Calenders etc. everything is turned off except find my iphone

  • 11. Re: iCloud won't backup
    gail from maine Level 6 Level 6 (11,590 points)

    That's not what I'm asking. When you are in Manage Storage, and you tap on your iPhone, it should then show a screen with your iPhone listed at the top, then the Latest Backup Time and Size.

     

    Below that it should show your Next Backup Size. Below that, it should list ONLY the apps/items that you are actually backing up (not all of your apps, nor any that have the switch set to OFF). "Find My iPhone" is not listed here....."Find My iPhone" is on the first screen you see when you click on Settings>iCloud.

     

    GB

  • 12. Re: iCloud won't backup
    bethking04 Level 1 Level 1 (0 points)

    photo-1.PNG

    This is what it shows, Find My iphone is on here as well as the first screen because it is one of my apps. All of my apps are listed here even if they are off.

  • 13. Re: iCloud won't backup
    gail from maine Level 6 Level 6 (11,590 points)

    OK, so all of your apps listed are showing as "Off", right (even the ones that we can't see on your screenshot).

     

    So, there are some things that can be done.

     

    First, reset your phone to see if that clears up anything (press the Home and Power buttons at the same time and hold them down until the Silver Apple appears - you won't lose any data).

     

    Next, delete the iCloud account from the phone and then set it up again. See if that clears things up.

     

    Also, if you have a lot of Text messages with videos attached to them, delete as many as possible (these take up a lot of iCloud storage space).

     

    Finally, if all else fails, hook up the phone to the computer you sync with to see if your "Other" is extremely large (if you have deleted as many text messages as possible, then we would need to link to another post on the "Other" problem so you could do some troubleshooting for that).

     

    Let me know how you fare!

     

    Cheers,

     

    GB