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iPhone 5 used half my data plan in 3 hours!

7245 Views 11 Replies Latest reply: Mar 17, 2013 7:16 AM by Lawrence Finch RSS
justwantmymactowork Calculating status...
Currently Being Moderated
Mar 3, 2013 11:54 PM

I just bought a new iPhone 5 today. Within 3 hours I've used half my data plan!!! It was happening so fast I had to shut everything down. What is the point of owning an iPhone if I can't take advantage of the data?! I'm returning the phone tomorrow.

  • snozdop Level 5 Level 5 (4,985 points)

    How big is your data plan? And what things have you been doing on it? If your been downloading loads of apps over the cell network, streaming music and video, using FaceTime and other data hungry things, it will use up your data plan quickly.

     

    Rather than just take your iPhone back in a huff, speak to your network provider. Maybe your data plan is too small for your usage.

  • snozdop Level 5 Level 5 (4,985 points)

    No, "many others" are not experiencing this issue. This is a support website and the posts here represent a tiny, tiny minority of all iPhone users, so yes, you will find people with issues here. The vast majority of users do not have any such issues though.

     

    If your phone really has used 1GB of data in just 3 hours then clearly something is up - that is not normal for an iPhone if you're not doing data hungry things.

     

    Make sure the version of iOS is up to date (v6.1.2) and reset the network settings as the first steps in troubleshooting.

  • EveryBitEpic Calculating status...

    As snozdop says, this is not a problem with the phone in particular, but perhaps something software/network related.

     

    Make sure you're not using any apps that constantly fetch, like Facebook, Pandora, iheartradio etc.

  • tmjackso Level 1 Level 1 (10 points)

    It seems to have to do with the original sync process and occurs with some users and not others.  For me an several others, the original sync used up about 3 GB, then it settled down to normal usage.  Call your carrier and explain the situation; they gave me a 3 GB credit for that first month.  Haven't had any issues since.

  • Lawrence Finch Level 7 Level 7 (24,590 points)

    justwantmymactowork wrote:

     

    I just bought a new iPhone 5 today. Within 3 hours I've used half my data plan!!! It was happening so fast I had to shut everything down. What is the point of owning an iPhone if I can't take advantage of the data?! I'm returning the phone tomorrow.

    Did you add any email accounts to your phone? If they were Exchange, IMAP, Gmail, Hotmail, iCloud or Yahoo when you first add the account it will sync all of your mail, contacts, calendars and notes to the phone. Likewise, Facebook will sync all of your photos (unless you have that feature turned off), Twitter will sync your incoming tweets. If you have iTunes music on your computer and you have Automatic Downloads enabled in Settings/iTunes and App Store your purchases will be transferred to the phone.

  • Meg St._Clair Level 8 Level 8 (37,520 points)

    No one was being condescending. Snozdop was explaining to you that the posts you see here are not a representative sample of iPhone users as a whole. People who aren't having problems don't come here an start threads saying, "My iPhone uses the expected amount of data. I'm pleased'. To use a very old analogy, trying to draw conclusions about how many people have problems with their phones based on the post here is a bit like trying to figure out how many people are healthy by looking at the people in an emergency room.

     

    No one is suggesting your problem isn't real. In fact, Snozdop offered some suggestions.

  • shellyoz Calculating status...

    i just read at least 50 other complaints about the data usage going up to unrealistic amounts within hours. Since changing over to iphone 5 I too had to increase my data plan. we kept blaming my teeneagers who swore to me that they were mostly on Wifi and it continued to happen. It just didnt make sense to me how we would jump from 25% of usage to 50% of usage within a few days.  I am really upset and shocked that there has not been anything done for the customers until they figure it out. they should be given unlimited data until they resolve this. I am surprised this hasnt been covered by the media. This is a big problem.  Aren't there any lawyers out there who can do anything about this? I don't know what I should do. It appears that Verizon/ATT are not helpful (why should they be,its not their problem, they are making a fortune with these increased data plans) Has anyone had any success?

  • Lawrence Finch Level 7 Level 7 (24,590 points)
    Currently Being Moderated
    Mar 17, 2013 7:16 AM (in response to shellyoz)

    Right. 50 other complaints, 300 million iPhones. That's 0.00002%. You have a better chance of winning the lottery. It is not a big problem. It is a problem for the few who have it, however. And it has been covered by the media.

     

    If your phone is using a lot of data there is an app that is using it. You need to find the app. Streaming media (many media apps continue to stream after you exit them; this is a feature, so you can continue listening when the phone is asleep), social networking apps (Facebook can use gobs of data), Photo Stream uses a huge amount of data, as each image that gets synced is around 4 MB, etc.

     

    In a few cases it was found to be errors in the carrier's billing system. So that would be a good place to start. Call their support and ask to be have your problem escalated.

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