1 Reply Latest reply: Mar 4, 2013 11:53 AM by KarenSelena
tmach81 Level 1 Level 1 (0 points)

How do I reset my security questions?  I can't purchase music if I can't answer them.

Other OS
  • 1. Re: how do I reset my security questions
    KarenSelena Level 4 Level 4 (1,960 points)

    On your computer or safari on your iOS device navigate to:

              For Canada - https://appleid.apple.com/ca.

              For United States - https://appleid.apple.com/us/.


    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 


    Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312


    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.