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RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?

363751 Views 182 Replies Latest reply: Mar 13, 2014 11:00 AM by Timothy Nicholas Jones RSS Branched to a new discussion.
  • deggie Level 8 Level 8 (44,840 points)

    No, it hasn't become any different other than the fact you can back up to iCloud now.

  • William McMullen Level 1 Level 1 (10 points)

    No, it hasn't become any different other than the fact you can back up to iCloud now.

     

    But that's not true, Deggie. Maybe you haven't backed up iPhones before the last one or two iOS versions, but I just restored a replacement iPhone 5 from last night's back-up into iTunes on my Mac, and I'm now left with empty screens and prompts to reinstall various apps that I had before, from a list that's incomplete, lacking several apps I had on my phone before.

     

    I didn't have time to perform an iCloud back-up before taking my iPhone 5 in today to deal with a failing power button, and upon returning home with a new one, I was expecting the iTunes direct-connect back-up I made last night to behave like it used to, on iPhone OS 1, 2, and iOS 3, 4, and 5, and return a near-copy of what my iPhone was before.

     

    It's now different.

     

    I wouldn't be here discussing it if it was as awesome as it used to be.

  • HDL_NYC Level 1 Level 1 (0 points)

    I don't believe that it is in Apple's purview to change the definition of "BACK-UP"...   I believe that is a standard term; albeit many backup solutions enable the data owner to specify what is included, and what is skipped, but in the case where there is no choice, ALL information should be included.

     

    Why would any "backup" not be able to restore the device to the EXACT state it was in when it was backed-up?  This is a major flaw...

     

    BTW, the backup media (i.e.: iCloud, PC or Mac) should have no impact on what is backed-up -- what valid computer back-up process is going to arbitrarily ignore some data depending on what the back-up destination is?  {Especially relevant when the destination is my asset, and therefore no cost(consumption) to Apple.}

  • Lawrence Finch Level 7 Level 7 (24,480 points)

    William McMullen wrote:

     

    Biggest issue for me here is that Apple has changed the behavior of the "back-up."

     

    It used to behave like this:

    IF you backed up your phone to iTunes via a cable, it would take a while, create a bit-by-bit back up of your phone, and then finish. At this point, if you lost your phone, threw your phone in a lake, or your phone was stolen, you could go get another iPhone and connect it, restore it, and violá, your phone was magically exactly like it was before whatever mishap befell your original phone.

     

    Backup NEVER created a bit-by-bit backup. If it did all of your music and apps would be duplicated on your computer, once in the iTunes library and a second time in the backup. As my music is currently 50 GB on my phone I would be mad as **** if the backup took up over 50 GB of my hard drive plus my 80 GB music library.

     

    The backup process is identical to what it has always been. It does NOT duplicate music and apps, because they should already be on your computer in your iTunes library. As described here http://support.apple.com/kb/HT4946 the backup contains:

     

    • Contacts* and Contact Favorites (regularly sync contacts to a computer or cloud service such as iCloud to back them up).
    • App Store Application data including in-app purchases (except the Application itself, its tmp and Caches folder).
    • Application settings, preferences, and data, including documents.
    • Autofill for webpages.
    • CalDAV and subscribed calendar accounts.
    • Calendar accounts.
    • Calendar events.
    • Call history.
    • Camera Roll (Photos, screenshots, images saved, and videos taken. Videos greater than 2 GB are backed up with iOS 4.0 and later.)
      Note:  For devices without a camera, Camera Roll is called Saved Photos.
    • Game Center account.
    • Home screen arrangement.
    • In-app purchases.
    • Keychain (this includes email account passwords, Wi-Fi passwords, and passwords you enter into websites and some other applications. If you encrypt the backup with iOS 4 and later, you can transfer the keychain information  to the new device. With an unencrypted backup, you can  restore the keychain  only to the same iOS device. If you are restoring to a new device with an unencrypted backup, you will need to enter these passwords again.)
    • List of External Sync Sources (MobileMe, Exchange ActiveSync).
    • Location service preferences for apps and websites you have allowed to use your location.
    • Mail accounts (mail messages are not backed up).
    • Installed Profiles. When restoring a backup to a different device, installed configuration profiles are not restored (such as accounts, restrictions, or anything which can be specified through an installed profile.) Any accounts or settings that are not associated with an installed profile will still be restored.
    • Map bookmarks, recent searches, and the current location displayed in Maps.
    • Microsoft Exchange account configurations.
    • Network settings (saved Wi-Fi hotspots, VPN settings, network preferences).
    • Nike + iPod saved workouts and settings.
    • Notes.
    • Offline web application cache/database.
    • Paired Bluetooth devices (which can only be used if restored to the same phone that did the backup).
    • Safari bookmarks, cookies, history, offline data, and currently open pages.
    • Saved suggestion corrections (these are saved automatically as you reject suggested corrections).
    • Messages (iMessage and carrier SMS or MMS pictures and videos).
    • Trusted hosts that have certificates that cannot be verified.
    • Voice memos.
    • Voicemail token. (This is not the voicemail password, but is used for validation when connecting. This is only restored to a phone with the same phone number on the SIM card).
    • Wallpapers.
    • Web clips.
    • YouTube bookmarks and history.

     

    This is what has always been backed up; nothing less, nothing more.

     

    To go into technical detail, the backup is a SQLite database of all of the DATA files (not music, podcasts, videos or apps) on your phone. And it's always been that way.

  • JFritch Level 1 Level 1 (0 points)

    I have an iPhone 3GS (I know it’s outdated but it still works), which needs to be updated to a newer version of the iPhone software. I recently bought a MacBook Pro laptop; however, I’m afraid that all data that is currently on my iPhone will be deleted if I choose to do the update via iTunes. I can’t remember when was the last time I updated the software on my iPhone, but it was done on a Windows laptop that is now useless.

     

    This is what I would like to know, how to update my iPhone to the latest software, but without losing the following data: contacts, notes, text messages, photos, videos, and apps that I either purchased or downloaded for free. I don’t care about the music currently on my iPhone so if I lose it this wouldn’t be big of a deal. My iPhone is not synced to this Mac yet.

     

    This is what I have done so far based on what I have read, 1) performed iPhone back-up, 2) transferred purchases by choosing ‘transfer purchases’ on iTunes.  What should be done next to ensure I don’t lose any data or apps?  Thanks. I will appreciate your help.

  • Lawrence Finch Level 7 Level 7 (24,480 points)
  • HDL_NYC Level 1 Level 1 (0 points)

    The reference from Lawrence Finch does not address the original issue of a restore failing to restore ALL settings to the state they were in at the time of the most recent backup.

     

    His reference mentions one method to have your iPhone synced to multiple computers...  I haven't tried it because I use a different process that makes my computers identical copies of each other, including iTunes data, pictures, music and all other media.

     

    I have seen a number of other work-arounds that also claim to enable syncing to multiple computers, but haven't seen a comprehensive comparison that would facilitate an informed choice of the various solutions, something I would be very interested in.

     

    As for the original problem, I think that Apple needs to be enlightened that their approved backup/restore process ignores (omits) some important information that should be included....  APPLE: can you improve the backup/restore process so it conforms to validated data-center specifications?

  • Lawrence Finch Level 7 Level 7 (24,480 points)

    The fact is, if you sync to one computer and back up to the same computer (or to iCloud) a restore WILL restore your phone to exactly what it had before the restore. I've done it several times, even with the latest version.

  • HDL_NYC Level 1 Level 1 (0 points)

    I think if you look closer, you will discover the following items are reset back to factory settings, so if you have changed any of these settings, your custom settings are lost:

    - WiFi Password  <==  BTW, Apple warns you about this one, but not the rest

    - Brightness - Auto-Brightness Setting

    - WallPaper Choices

    - Clicks & Sound Preferences:

              Vibrate; RingTone; New Mail; Lock Sounds; Keyboard Clicks, etc

    - Location Services

    - Notifications

    - Usage-Battery % Indicator

    - Cellular-Data Roaming

    - PassCode Lock

    - iCloud Find My iPhone Settings

    - Fetch New Data / Push Setting

    - eMail Signature

    - Stocks List

    - Font Size Changes

    - Timer Alarm RingTone

     

    I suspect that other settings are also lost, as I am still discovering settings that have reverted as a result of a "Backup / Reset / Restore"...

  • KiltedTim Level 8 Level 8 (35,885 points)

    Sorry, you're wrong.

     

    The passcode lock will have to be reset. And if you had one previously, you will be prompted to set it after the restore is complete. Settings for location services, wallpaper, click & sounds, custom ringtones, etc, all restore just fine, as do the location services, notification settings, battery %, stocks, timer and alarm tones. Can't comment on the cellular data roaming as I never changed it from the default.  Find my iPhone is activated when you go through the initial setup after restoring.

     

    Worked perfectly for me, my wife, and the several dozen people at my office who have iPhones.

  • JFritch Level 1 Level 1 (0 points)

    Thanks a lot! Concise and to the point.

  • Hinchie Level 1 Level 1 (0 points)

    Hi all,

     

    Hopefully this has not been answered earlier, seemed to be a bit of flaming going on , not related to me so I skipped to the end.

     

    Here is my issue,  I have an iPad one.  Happily working, synced with a windows pc.  Said pc dies in a flood ...funny story but off the point.

     

    I get an apple pc.  I autherise this and try to restore the iPad.  It wants un update of everything, which I do. 

     

    It then says it wants to back up the iPad.  I say yes. 

     

     

    The backup, after restore gives me my old background and pic I saved on the iPad.   That is cool all my music and other photos should have been backed up ...see funny story above which includes the external drive that had the backup.

     

    After restore the iPad asks to recover from backup, thankfully I say yes.

     

    Got the background, pics from iPad and that seems to be it.  Ok ...cope that on the chin.

     

    Where are the apps...I ask iTunes...it says this iPad is up to date and all stuff is downloaded. 

     

    So I start checking one at a time .. They install ok....but do I really need to to all of them one at a time.

     

    What have I done wrong ?

     

    Thanks if you can help.

     

    Ps I really think the backup could be done better ...but I am hoping it is just me getting it wrong.

     

    Hinch

  • KiltedTim Level 8 Level 8 (35,885 points)

    Next time, don't skip to the end. Or better yet, look for the links posted to Apple support articles and at least check them out.

     

    That or post your own thread, preferably in the iPad forum instead of the iPhone forum.

  • MrDaveWiebe Level 1 Level 1 (35 points)

    In a way it does, after you backup your device (Not to iCloud, your computer) and have restored it. Select the backup you made earlier, then sync all the apps and songs you already had on your iDevice, do not unlock it until the process is complete. The apps will all go back into their original place and the device will look exactly as it did.

  • Scott Rose Level 3 Level 3 (895 points)

    Here is the letter I just sent Tim Cook:

     

    Hi Tim,

    This is a very large bug that has been in iOS since the very beginning, and it continues to this day with iOS 6. The iTunes option to "backup" an iPhone and then "restore" it later does NOT backup 100% of the data on the iPhone, as you would expect it to. It skips over much of the locally-stored  data that is held within many apps on the iPhone. For example, Amazon.com lets you download Kindle book samples directly into your device's Kindle app. Those samples are only stored locally on your device; the samples are not retained in Amazon's cloud anywhere: the samples only live on your device as local data. But if you backup &amp; restore your device via iTunes, you lose all of your hundreds of Kindle samples... never to be found again. Even Amazon can't help you retrieve these samples, as they were only stored locally on your device... but iTunes decided to completely skip over them while backing up. Same thing with a great app like Tube Downloader Pro, which enables you to download hundreds of Internet videos directly onto your device, for local playback later when you don't have an Internet connection. But if you backup &amp; restore your device via iTunes, you lose all of the hundreds of videos that you have already downloaded onto your device into the Tube Downloader app! So the iTunes backup isn't actually backing up the entire device... it's only backing up SOME of the device. Many of the files that are stored locally on the phone are lost forever, immediately after performing a backup &amp; restore. Can you please fix this problem?

    Thanks,

    Scott

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