4 Replies Latest reply: Mar 5, 2013 12:05 PM by iChat Alias
Jeffrey Souza Level 1 Level 1 (20 points)

Hi, I have an old Apple ID (very old, actually, from the earliest date of being able to have one) and a new Apple ID that I want to use for access to the support community.

 

Problem: I cannot access the support community with my new ID.

 

I can access it with my old ID. That's how I accessed the support communities to post this request for help.

 

This is what happens:

  1. I go to Support --> Communities
  2. I enter my newer Apple ID
  3. I enter my correct password
    1. Note - I use this combination on iTunes for purchases all the time. It works. This isn't a password issue.
  4. I then get asked to establish a sceen name.
  5. I enter a name that (finally) hasn't been taken by someone else and click the button at the bottom of the screen, to continue.
  6. An error message returns stating that there is another account using that e-mail address (my newer Apple ID).
  7. I can never get past this error message using my newer Apple ID.

 

The system won't let me log in using my new Apple ID. It says my new Apple ID - which is a .mac account e-mail - is already used by someone else. But that someone else is me. I'm not trying to replace my new ID, I'm not trying to alter the password on my new Apple ID, I just can't get past the step where the system rejects any and all attempts to create a screen name associated with my newer Apple ID.

 

Something's messed up. I just want to use my newer Apple ID and pretty much forget about the older one.

  • 1. Re: Two Apple IDs, can't log into Support Communities with newest one
    Ralph Johns (UK) Level 9 Level 9 (67,495 points)

    Hi,

     

    I would guess if you go to the Manage Account option here you will find you cannot verify the @mac.com ID as it is not actually a working email.

     

    So the fact you are now, years later for this ID as well, creating an Apple Support Communities "UserName" for an account that cannot be verified is probably the issue.

     

    I would start here http://www.apple.com/uk/support/itunes/

     

    3Sigcopy2.png
    9:38 PM      Monday; March 4, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 2. Re: Two Apple IDs, can't log into Support Communities with newest one
    Jeffrey Souza Level 1 Level 1 (20 points)

    Thanks, Ralph. That was a very astute conjecture.

     

    I did as you suggested and, fortunately or unfortunately depending on how you look at it, I was able to log in using my @.mac address.

     

    The strange thing is that the Apple ID that does work consists of an old, old e-mail address that is no longer valid - as in the cable company it's associated with changed all the addresses and doesn't even recognize that one anymore.

     

    I'm stumped.

  • 3. Re: Two Apple IDs, can't log into Support Communities with newest one
    Ralph Johns (UK) Level 9 Level 9 (67,495 points)

    HI,

     

    I have in the past "Created" a Support Communities "Alias" for at least one if not two  @mac.com accounts

    I have create a number of @mac.com accounts as "iChat Names" as the @mac.com registration Page advertised them as during the MobileMe period.

     

    I have checked one on the Apple ID page and logged in (I had to change the password first)

    It seems the one I checked had only the @mac.com address and no alternative email address.

    (I am sure if I used this one in Messages it would cause problems.)

     

    I am sure another required me to set up an alternative email and that required me to remove one of my three external emails from another ID.

     

    I would still use the "Contact iTunes Support" link to see if they can sort it out.

     

     

    3Sigcopy2.png
    8:04 PM      Tuesday; March 5, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 4. Re: Two Apple IDs, can't log into Support Communities with newest one
    iChat Alias Level 1 Level 1 (0 points)

    Second account test.

     

    Posted in Safari.

     

    iChat Alias