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MacBook Pro Retina Fan Issues

135448 Views 750 Replies Latest reply: Apr 1, 2014 4:04 PM by P3rf3ctvo1d RSS Branched to a new discussion.
  • shoopaman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 5, 2013 7:45 AM (in response to jamezmbp)

    SD256 early 2013 2.4 model,

     

    Tried down loading to SSD and USB, fan came on for both... Dont think its SSD only issue. This is really annoying... I feel like I got a knock-off...

  • D.eclectic Calculating status...
    Currently Being Moderated
    Mar 5, 2013 8:15 AM (in response to peppie55)

    peppie55 wrote:

     

    Just spoken a senior advisor at apple care, he will keep me personally in touch about this problem. He also said this problem is not a known problem, I hope this is going to be fixed soon, because it's very annoying...

    This is what you people SHOULD BE DOING.

     

    There is a lot of whining here and it makes me that much happier that I no longer work in AppleCare with all the "OH EM GEE Guys… Spent soo much money and the fanz revz soooo hard… bLBAHBLAHBLAH complain complain complain"

     

    It's fan revving is annoying… and REALLY that's about all. I'm UNEMPLOYED at the moment yet, mustered up some money because I NEEDED a computer and have the same problem as ALL of you guys… fans are revvin hard for no reason. Complaning and complaining in here WILL NOT RESOLVE THIS ISSUE. I personally could care less that the fans rev, it doesn't bother me as I know it can be FIXED via a EFI or SMC update

     

    Everyone should use Peppie's case number as our aid when we call in and report the issue.

     

    DO NOT LET the "Advisor" tell you to reset the PRAM as that has absolutley NOTHING to do with the fan issue. If the advisor recommends you to reset the PRAM, then nicely ask to please be escalated to a Senior Advisor.

     

    Share Peppie's case number with the Senior Advisor (my former position). Ask to have a written escalation to engineering. The ONLY thing that would resolve this issue is an SMC reset - http://support.apple.com/kb/ht3964 —— if you've already done that and issue persist then great … tell them that. The more people report this, the faster we'll get a resolution.

     

    THATS THE WAY IT WORKS… when they see the same kind of issue being reported, then they investigate it.

     

    Sorry for the rant but my email keeps getting hit with all the replies from this and people's whinning is MORE ANNOYING thanthe fan situation we all have

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 5, 2013 8:11 AM (in response to jamezmbp)

    Can reproduce on the floor model in front of genius (for appointment). Will keep you informed.

     

    I gave the number preppie mentioned earlier. Everyone should use that case number in correspondence with apple.

  • shoopaman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 5, 2013 8:11 AM (in response to D.eclectic)

    You are annoying

  • peppie55 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 5, 2013 8:17 AM (in response to nonchalance)

    What ssd is in that macbook? Because I pointed the senior advisor at the wrong sandisk ssd's

  • Oyinko2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 5, 2013 8:18 AM (in response to jamezmbp)

    My case number is 419723106

     

    I'm still waiting for the call of Apple. Hopeffully I will hear from them today.

  • eshirinkin Calculating status...
    Currently Being Moderated
    Mar 5, 2013 8:21 AM (in response to jamezmbp)

    My case number 419669449

    I've called them twice - nothing good.


  • D.eclectic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 5, 2013 8:25 AM (in response to eshirinkin)

    eshirinkin wrote:

     

    My case number 419669449

    I've called them twice - nothing good.


    Did you end up speaking to a senior advisor?

     

    Here is our collection of case numbers:

    416742374

    419723106

    419669449

     

    I'll be adding mine later today

  • eshirinkin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 5, 2013 8:27 AM (in response to D.eclectic)

    Unfortunatly no, I didn't speak with senior advisor.

  • immortalis Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 5, 2013 10:09 AM (in response to Oyinko2)

    Hi Oyinko2,

     

    Got a call from Apple Executive Relations. They talked to the engineering and confirmed that they are investigating the issue.

     

    Regards'

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 5, 2013 10:34 AM (in response to immortalis)

    A bunch of messages disappeared here (strange?), but i talked with the genius bar a few hours and have an engineering code R86219445

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 5, 2013 11:18 AM (in response to peppie55)

    It was the same sandisk ssd that we all saw.  This macbook clearly said "early 2013" too

  • A A P L Level 7 Level 7 (21,730 points)
    Currently Being Moderated
    Mar 5, 2013 12:29 PM (in response to nonchalance)

    FWIW, have this too on my wife's new rMBP (10,1 - ME665LL/A)

    16GB RAM, 512GB SSD, i7, NVIDIA 650M 1GB.


    Will see if an SMC/software update has any impact before going nuts on it.

  • K0MP0 Calculating status...
    Currently Being Moderated
    Mar 5, 2013 1:47 PM (in response to jamezmbp)

    I have been watching this thread for a few days now. I have an early 2013 rMBP - 2.4,16,256 model. The fans do spin up seemingly randomly and definitely with lossless audio. Since it has been bugging me, I contacted apple tonight and explained the issue and mentioned the forum - which they claim to not be able to pay attention to due to rumours etc...! Anyway they are replacing the computer. After reading this and other threads, I seriously doubt this will help. It is pretty annoying as this one is already a replacement for one that had a logic board fault (graphics controller fault), although that one did also have the same fan issue (2012 spec rMBP 2.3,16,256, february build.

     

    The case number is 420291377 btw...

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 5, 2013 1:47 PM (in response to A A P L)

    the 14 day return policy warrants going nuts.  I've got a bit more than a week left but others are on their last days.

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