Skip navigation

HT1766: iOS: Back up and restore your iOS device with iCloud or iTunes

Learn about iOS: Back up and restore your iOS device with iCloud or iTunes

HT1766 Restore backup did not remove passcode

477 Views 4 Replies Latest reply: Mar 5, 2013 2:03 PM by AnaMusic RSS Branched to a new discussion.
BabyBootcamp Calculating status...
Currently Being Moderated
Mar 5, 2013 1:45 PM

Hi There,

My passcode for "restrictions" has been forgotten.

I tried to restore my iPAD using the iTunes instructions posted on the community, as it is my understanding that a restore will remove passwords/ passcodes and then when restoring a backup, you should be able to access items that were previously passcode protected.  However, after I restore my latest backup, the the passcode prompt still shows up when I go into try and change the restrictions...  What is wrong?  I would hate to have to set up my iPAD from scratch all over again.   If you could help me, I would really appreciate it!



iPad (3rd gen) Wi-Fi, iOS 6.1.2
  • AnaMusic Level 9 Level 9 (55,165 points)
    Currently Being Moderated
    Mar 5, 2013 1:47 PM (in response to BabyBootcamp)

    To remove the Restrictions passcode you will need to either...


    Restore the Device as New...






    from a Backup created Before the Restrictions Code was set....


    Restore from Backup


  • Kappy Level 10 Level 10 (221,025 points)
    Currently Being Moderated
    Mar 5, 2013 1:49 PM (in response to BabyBootcamp)

    How to Recover Forgotten iPhone, iPad Restrictions Passcode



    You cannot remove a Restrictions passcode be restoring a backup. Either use a backup before you set the passcode or:


    Placing your device into recovery (DFU) mode:


    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.


                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.


      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the screen pictured below,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device.


    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Additional Information:

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • AnaMusic Level 9 Level 9 (55,165 points)
    Currently Being Moderated
    Mar 5, 2013 2:03 PM (in response to BabyBootcamp)

    BabyBootcamp wrote:


    So if I don't have a backup made prior to the restrictions being set, I will have to rebuild it from scratch - correct?  .


    Yes...  that is correct.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.