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update problems

180 Views 3 Replies Latest reply: Mar 6, 2013 1:03 PM by b noir RSS
saltydawg242 Calculating status...
Currently Being Moderated
Mar 5, 2013 5:14 PM

When trying to update itunes on a PC (XP os), I get a pop-up stating "The feature you are trying to use is on a network resource that is unavailable"

Same error if I attempt to uninstall.  Same error after trying to install a new version.  Further, it says "Click OK to try again, or enter an alternative path to a folder containing the installation package 'iTunes.msi' in the box below.  I can see the file precisely where it is aiming to get to, but it still won't load.  How do I resolve this issue?

PC, Windows XP
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Mar 5, 2013 5:26 PM (in response to saltydawg242)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/189/18990253-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):



    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Mar 6, 2013 1:03 PM (in response to saltydawg242)

    You're welcome. Glad you got things sorted out.


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