3 Replies Latest reply: May 31, 2013 12:23 AM by Onlyinabeeem1 Branched to a new discussion.
Citizendinho Level 1 Level 1 (0 points)

My 27 iMac freezes as soon you click anywhere on the screen. I cant Force Quit via the key either. I've checked my HD for Probs and is OK. I'm stumped and ****** off. Anyone suffering a similar problem or has anyone got some advice on how to remedy this problem?


iMac, OS X Mountain Lion (10.8.2)
  • 1. Re: iMac frozen - Finder not responding
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Try some basics such as Repairing Disk Permissions in Disk Utility. If you are not aware of DU, it's in Applications - Utilities - Disk Utilities. If that doesn't help the reset both the iMac SMC and PRAM reset at least 2x each. If that doesn't work then post back.

  • 2. Re: iMac frozen - Finder not responding
    Linc Davis Level 10 Level 10 (118,490 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • 3. Re: iMac frozen - Finder not responding
    Onlyinabeeem1 Level 1 Level 1 (0 points)

    ATTENTION EVERYONE WITH THIS ISSUE

     

    iMac mid-2011

     

    Last week I encountered this, i booted up my computer, I was not able to use anything on my computer besides programs on the dock. I could not click on restore desktop/dont restore desktop. I was out of luck because I had all my important docs on my desktop and POOF! they were gone so I paniced. however, with some steps, I was able to recover my data. I tried created another admin user to access docs, that did not work. I tried everything you can think of, everything I can try with 6+ hours of research on this bug. first things work, before you become a hero on the CLI, start up your system holding CMD+R, then backup whatever data you can, I used an external harddrive. Afterwards, I was left with one choice, and that was entering "sudo rm -rf ~/ .Trash " Be very careful, this is a very powerful tool you type in command prompt. If you are like me, you could not simply open command prompt using spotlight, so you need to force open spotlight by using CMD+Space, then type terminal, then the code above^^^. After you do so and you access the docs you recovered, you will realize you cannot open the files that were previously on your desktop. However, I was bummed but I later simply made a copy of the Desktop folder containing the files, moved it to a exterior harddrive, reformatted my harddrive back to exFat,(I had to format my harddrive for the recovery) transferred the data, then opened the files using a windows computer. Hope this is of any help everyone, I really struggledd on this bug with the Lion OS so I hope this will solve any problems you may have.

     

    AGAIN:

    FINDER DID NOT WORK

    ONLY DOCK WAS ACCESSIBLE

    ALL FILES ON DESKTOP DISSAPEARED

    SAME PROBLEM EVEN AFTER REINSTALLING THE OS

     

    SIMPLY PUT: USE THE SUDO CODE, WHICH CLEANS YOUR HOME FOLDER, AFTER YOU BACKUP YOUR DATA

     

    GOOD LUCK. THIS IS A LOT OF INFORMATION, DO NOT BASH ON ME IF YOU DO SOMETHING WRONG, I TAKE NO RESPONSIBILITY FOR ANYONES ACTIONS.