Skip navigation

Unexpected high data usage on the iPhone

236541 Views 174 Replies Latest reply: Feb 18, 2014 8:03 AM by crosstantine RSS Branched to a new discussion.
  • GroteGnoe Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 6, 2013 2:21 AM (in response to invenio)

    Got my iphone 5 on Saturday, was only able to get a nanosim Monday evening. Tuesday afternoon at work my data usage said 255MB which is absurd considering I hardly used it. Monitoring it today and it's at 3,9MB. No idea what's up either. I'll just have to monitor it a bit and see what happens.

  • Jfunsun Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 6, 2013 5:00 AM (in response to Jfunsun)

    Update:

    So, after a month of unrestricted data usage, I used 400mb in one month on my tmobile plan using a iphone 4s.  I noticed that in the beginning of the month, I was using a lot of data, especially at night.  However, as the month went on, the data at night slowed.

     

    The second month, I began leaving my wifi on all night, and noticed that my usage went down.  However, I dont believe it was as a result of keeping the wifi router on all night.  It seems that the problem or bug has been fixed, potentially from the ios6 upgrades released by apple.  Currently, two weeks into my 200mb plan, I have only used 46mb.  This appears to be back to normal because I have wifi at home, work, gym, etc!

     

    Therefore, I dont have any possible solutions that may help solve the problem for others, however, it does seem the problem has ceased for me.  Wish all the best.

  • GroteGnoe Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 6, 2013 5:05 AM (in response to Jfunsun)

    Actually, you might be answering the issue yourself. If apple was doing it's updates automatically, possibly while you were not on any wifi, this may amount on a huge bit of MB. Updating to 6.1.2. takes hundreds of MB from what I understand.

  • julespom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 7, 2013 2:19 PM (in response to invenio)

    I cant understand what happened, same phone but changed from a T mobile contract to Orange, essentially the same company!

     

    I was averaging 390mb date now Im using suddently 4 times that... I am using so much now after only finding out and 10 days left to run this much that I cant use the data features when not on wifi.

    My cellular data is off, and my work suffering.

    I am scared and just cant understand what is going on, I really don't use the phone much.

     

    I hope I can soon feel secure about it!

  • wisewoman42 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 8, 2013 7:30 AM (in response to invenio)

    Hello there,.

     

    So a little update... I decided that whilst turning off everything in privacy - locatons services - system settings seemed to slow down the usage data counter  (in general - usage- cellular data)  it still didn't stop it completely. So in the end I did a 'reset all settings' from  general - reset.

     

    This didnt lose any of my games or data but just reset apps and things back to default. After than - it appears that I have no mysterious data eating! yay!

     

    I have still kept diagnostiocs and usage / genius for apps and location based i-ads all off in systtem settings.

     

    Other info = *before my reset* I installed the Onavo Count data usage app (free from the Appstore) and it reported that 'Ads' were eating my data! It was by far the highest thing on the list! So I also turned *ON* general - about - advertising - limit advertising . For whatever reason there seem to be two ad related settings on an iPhone? This one and the location based i-ads in system settings? I have no idea  exactly what they do.

     

    The Onavo website said that 'ad's' realted to banners - which i assume mean the advertising banners you get in a lot of free apps?

     

    Anyway all that done and my data usage does not tick up in front of my very eyes wen I am doing nothing!

     

    I'm not completely convinved yet that the issue is totally solved. My monthly data allowance starts again today so i will be watching my usgae like a hawk over the next few days to check that the cellular data that my iPhone reports, correlates with what my mobile servcie provider is saying I am using......

     

    Melissa

  • GroteGnoe Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 9, 2013 4:08 AM (in response to invenio)

    I logged in to itunes on pc with my iphone 3 hours ago and it detected an update to 6.1.2. stating it solves issues with the exchange services, ending in depleted batteries and high data usage. Takes about 2 hours to install, did it, let's see now what it gives. I'd suggest trying it out.

  • fotomaker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 10, 2013 9:19 AM (in response to invenio)

    Here is the solution I came up with for now - I turned off my Cellular Data and I hardly used any data while in my WiFi area last month. When I need to turn it on - I will and then hopefully remember to turn it off. BUT - the data usage was NOTHING like the past year!!

     

    My usage since Mach 4 is:  5.12 MB  

     

    Should this be the solution - probably not - but I feel like I WASTED so much time dealing with both companies that I need to take a break before delving back into it. Not sure if I needed to use my phone outside of a WiFi area as to how much it would gobble up but I guess I will see how that goes when it happens. I am sure you will be hearing back from me then!  I just had  Verizon FiOS installed in my home. . . I'll do my testing as I get close to the end of my billing cycle - that way I will be able to monitor it and not go over in case it is still a major issue. 

     

    My son's doesn''t have any problems with his iPhone 5

     

    I just read that julespom has their celleluar data turned off - it seems like there is not one concrete soultion to everyone's problems.

  • marilyndw Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 15, 2013 7:37 AM (in response to GroteGnoe)

    I am suddenly having this problem, too. I can see massive data amount sent from my phone at odd times. But I can't find this update to 6.1.2. 6.1.2 was a fairly recent update, and the problem seems to have started after that.

     

    Meanwhile I've removed all my apps. This is crazy.

     

    What was the update number that you found?

  • Selene128 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 16, 2013 4:44 AM (in response to invenio)

    Ok guys.... this is scary! I could never believe that such a thing would make me loose my sleep but it has!! During the last 4 days my iphone ate 4GB!!!! It eats them without me doing nothing!!! No new apps! I downloaded the data manager just to log in every few minutes to see my MB going away 20-20!!!

     

    I would never guess that being forced to switch off my celural data would make me feel so sad!!

     

    I didnt upgrade to the latest io6 for weeks now but it shouldnt be that cause this thing happened the last 4 days! But last nght I did everything, stayed up until 3.00 and updated to the latest io6. Woke up in terror at 6.00 in the morning to find out the little thing is still eating my data! I have freaked out!!

     

    snif snif has anyone heard of any solutions? I called ATT and they will check it out after this bill finishes etc etc end of April!!!

     

    DO I have to call apple now? I read that some people deleted all their apps!! I'll do that too so saaad

     

    Any new ideas??

Actions

More Like This

  • Retrieving data ...

Bookmarked By (16)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.