Currently Being ModeratedMar 6, 2013 6:27 PM (in response to Anabel)
Follow the steps of http://support.apple.com/kb/HT1212 and you may need to go through that more than once to succeed.
Currently Being ModeratedMar 6, 2013 6:28 PM (in response to Ralph Landry1)
thank you I will try it . I hope it works !!
Currently Being ModeratedMar 6, 2013 6:29 PM (in response to Anabel)
If You Are Locked Out, Have Forgotten Your Passcode, or Just Need to Restore Your Device
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the
Back Up option. If you have just backed up the device, it is not necessary
to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore or have forgotten your restrictions passcode, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.
Currently Being ModeratedMar 6, 2013 6:34 PM (in response to Kappy)
thank you I just entered to the link you given me and it says that the iphone will give the option of "connect to itunes" but it does not gives to me . If I put the wrong code it just adds of waiting
Currently Being ModeratedMar 6, 2013 6:39 PM (in response to Anabel)
Follow the steps given. There's no request for a code. You are going to reset the device.
Currently Being ModeratedMar 6, 2013 6:43 PM (in response to Kappy)
I cant do the Back Up because it says " it is not possible because your phone has the password "
Currently Being ModeratedMar 6, 2013 6:46 PM (in response to Anabel)
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the screen pictured below,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
Currently Being ModeratedMar 6, 2013 6:47 PM (in response to Anabel)
if you are passcode locked out, and you do not have a backup there is no way to get the info back. you can try www.icloud.com and see if you have anything in there.
Currently Being ModeratedMar 6, 2013 6:50 PM (in response to Kappy)
It had appeared the "connect itunes " sign it gave me the option of restore and upgrade the iphone sould i accept ?
Currently Being ModeratedMar 6, 2013 7:11 PM (in response to Anabel)
thats recovery mode, if it shows a picture of the itunes symbol and a white usb chord, everything that was in te phone is currently erased.
Currently Being ModeratedMar 6, 2013 7:14 PM (in response to prayman123)
so I lost everything ?! It is someway so retun my informartion back ?
Currently Being ModeratedMar 6, 2013 7:16 PM (in response to Anabel)
if you had a backup yes but based on your original post, i would say it is a loss im sorry
Currently Being ModeratedMar 6, 2013 7:17 PM (in response to prayman123)
well I think I lost all but thank you for your help
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