HT201415: If you can't connect to a cellular network or cellular data

Learn about If you can't connect to a cellular network or cellular data
siaufoong
Level 1 (0 points)

Q: My Iphone 5 cannot connect to cellular data network, and my carrier provide-Maxis (Malaysia) told me this is the phone ware problem! Can apple help us to solve it? the carrier seem will not responsible on this and we have no where to solve this problem.

Dear Apple, I have really serious problem that my Iphone 5 just bought few day ago cant connect to cellular data, i call our carrier provider-Maxis (Malaysia) , they said this is phone ware problem and they had already request an unpdate of ios from Apple to resolve this problem, i wish to know is it true that Apple is aware this or just their excuse?

iPhone 5

Posted on Mar 6, 2013 6:18 PM

Close
siaufoong

Q: My Iphone 5 cannot connect to cellular data network, and my carrier provide-Maxis (Malaysia) told me this is the phone ware proble ... more

  • All replies
  • Helpful answers

  • by diesel vdub,

    diesel vdub diesel vdub Mar 6, 2013 8:14 PM in response to siaufoong
    Level 7 (22,030 points)
    Mar 6, 2013 8:14 PM in response to siaufoong

    This is a user to user forum.  There is no presence from Apple here, they will not respond.

    No one here knows what Apple is working on.

     

    Is the carrier and officially supported carrier? If they are, it is their problem.

    If they are not an officially supported carrier, you are on your own.

  • by siaufoong,

    siaufoong siaufoong Mar 7, 2013 9:13 PM in response to diesel vdub
    Level 1 (0 points)
    Mar 7, 2013 9:13 PM in response to diesel vdub

    Thank d.v

     

    Yes they are officially supported carrier, but seem like they unable to solve it.......is there a way to clear this bug?

  • by RajaRani,

    RajaRani RajaRani Mar 7, 2013 9:38 PM in response to siaufoong
    Level 4 (1,455 points)
    iPhone
    Mar 7, 2013 9:38 PM in response to siaufoong

    See if this helps

     

    Backup, Restore in iTunes, Reject any Update from your Carrier, Setup as New, Sync back personal data using iTunes tabs.

     

    Edit: Your Carrier has already taken up with Apple, as stated. Use Feedback to approach Apple.