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Am I the only one to HATE the new iTunes?!

199239 Views 2,221 Replies Latest reply: Mar 29, 2014 3:38 PM by Chris CA RSS Branched to a new discussion.
  • DrJeff_92677 Level 1 Level 1 (30 points)
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    Mar 5, 2013 12:33 PM (in response to jlockley)

    Here's a suggestion:  When I uncheck the SYNC option when my device is connected, I do NOT want iTunes to assume that I want to delete all the items in those categories from my iDevice.

     

    This isn't "SYNC" -- it's a "SINK AND DESTROY" option when it goes from Checked to Unchecked.

     

    Very poorly thought way of adding content to an iPhone, iPod, or iPad. The ONLY time I found SYNC useful was when I bought a new iPad and wanted to load up some Apps, Books, etc.  Now it's just a headache because I can get books from other sources (lots of free content out there) and I don't want iTunes to simply delete things, which is precisely what  their popup warning box says. Maybe the warning is wrong, wouldn't surprise me, but why waste my time trying to figure out what iTunes says it will do, and what it actually does.

     

    I've called and tried to suggest things, they tell me to write suggestions to some webpage, which I did, but also said the only way things get done is if lots of people make the same suggestion.  They are unfamiliar with the idea that some users will find problems early, and maybe they can spend some of their Billions in Cash to pay for solutions to their buggy products.  How much cash on hand do they need?

     

    Of the $137 Billion they have, how about just 1 million on a fix to iTunes, maybe 10 million. Maybe even 1 Billion, they can afford to make their products more user friendly rather than the current "Friendly, but Deaf Host"

  • Chris CA Level 9 Level 9 (73,330 points)
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    Mar 5, 2013 12:33 PM (in response to rlstrommen)

    rlstrommen wrote:

     

    Well, that solves my problem.

     

    Of course Apple has to have two randomizers.  One isn't enough.  One big one on top of the playlist.  And one super tiny one listed up next to the Up Next.

    No.

    One turns Shuffle on or off (the arrows at end of time bar) and the other (next to the playlist name) reshuffles.

  • ackeffer Calculating status...
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    Mar 5, 2013 6:36 PM (in response to cargaut)

    You most certainly are not the only one!  

  • SB_Anthony Calculating status...
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    Mar 6, 2013 7:03 AM (in response to cargaut)

    This iTunes 11 is absolutley trash. Can't see cover art in the bottom right, doesn't save your simple settings. I have to do 5 things everytime I open the new version just to get it back to the way it was before. Apple has failed with this version.

  • northerngal Calculating status...
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    Mar 6, 2013 10:16 PM (in response to cargaut)

    There are no words for how much I hate this version of itunes. I SO regret updating it. I don't usually care about things like this and have never before commented or gone out of my way to say anything about itunes, but this is ridiculous. I'm so disappointed and frustrated. It is NOT user-friendly. I hate it. HATE. That is all. Oh, and how do I go back to the older one? Is that even possible.

  • turingtest2 Level 8 Level 8 (43,845 points)
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    Mar 7, 2013 3:22 AM (in response to northerngal)

    I love the new version of Grid view but I still miss cover flow even if I didn't use it that often...

     

    You can restore much of the look & feel of the previous version with these shortcuts:

    • ALT to temporarily display the menu bar
    • CTRL+B to show or hide the menu bar
    • CTRL+S to show or hide the sidebar
    • CTRL+/ to  show or hide the status bar (won't hide for me on Win XP)
    • Click the magnifying glass top right and untick Search Entire Library to restore the old search behaviour
    • Use View > Hide <Media Kind> in the cloud or Edit > Preferences > Store and untick Show iTunes in the cloud purchases to hide the cloud items. The second method eliminates the cloud status column (and may let iTunes start up more quickly)
    • If you don't like having different coloured text and background in the Albums view use Edit > Preferences > General and untick Use custom colours for open albums, movies, etc.

     

    Should you still feel the need to roll back to iTunes 10.7 first download a copy of the 32 bit installer or 64 bit installer as appropriate, uninstall iTunes and supporting software, i.e. Apple Application Support & Apple Mobile Device Support. Reboot. Restore the pre-upgrade version of your library database as per the diagram below, then install iTunes 10.7.

     

    RestorePrevious.png

     

    See iTunes Folder Watch for a tool to scan the media folder and catch up with any changes made since the backup file was created.

     

    tt2

     

  • Saintcloud Calculating status...
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    Mar 7, 2013 3:24 AM (in response to northerngal)

    Hello,

     

     

    Uninstall iTunes.

    Go into your library folder and look for "Previous iTunes Libraries"

    Copy that into the iTunes media folder, replacing the one from iTunes 11.

    Download and reinstall iTunes 10.7

     

     

    Note: If you haven't corrected the issue with the iTunes not opening after launch (error message). I did a quick post on downgrading back to iTunes 10.7... sounds like you know what your doing, so here is the post that helped me fix the "iTunes Library.itl error" (https://discussions.apple.com/message/20447382#20447382 )

     

    additionally here is a link to my post: How to downgrade from iTunes 11 to 10.7 (Until the next iTunes 11.xxx release)

     

    Basically, I did a file search for "iTunes Library.itl" and opened the file location (my file was located in: (C:/Users/Spencer/Music/iTunes),

     

    Then I opened the "Previous iTunes Libraries" folder in a new window, the "Drag+Ctl" to copy the most recent library folder into the iTunes Folder, then renamed the backup copy to "iTunes Library.itl" and replaced the one that iTunes 11 created.

     

     

     

    How I successfully ended up going back to 10.7 (following is the process I used to do it, as well as the references I used)

     

    WARNING: By attempting to follow the procedures that I used... you acknowledge that if there are any purchases lost during the downgrade you take sole responsibility... I took the risk because I have my music on CD's, I regularly backup my apps to CD... and if I lose anything I will replace it myself (even if I have to repurchase it)

     

    -It took a while, but it worked out...

     

    1. 1. I downloaded the iTunes 10.7 installer (iTunes 64bit: http://support.apple.com/kb/DL1577).

         [ iTunes 10.7 32bit: (http://support.apple.com/kb/DL1576) ]

     

    1. 2. I uninstalled iTunes 11 and restarted my computer.

     

    1. 3. I installed iTunes 10.7 (when installed I was unable to run because the "iTunes Library.itl" file in my computer was from the iTunes 11 program)   I did a file search for "iTunes Library.itl" and opened the file location (my file was located in: C:/Users/Spencer/Music/iTunes)

    -[Note: Community thread that gave me the info I needed to resolve the "iTunes Library.itl" error: https://discussions.apple.com/message/20447382#20447382]

     

    1. Quit iTunes.
    2. Download and install the latest version of iTunes. (Substitute iTunes 10.7)

    Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files: 

Mac OS X 
/Users/username/Music/iTunes/

  • chrisallen87 Calculating status...
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    Mar 7, 2013 5:59 AM (in response to cargaut)

    I too very much dislike the new itunes. It is extremely confusing and it does not match the normal user friendliness that I have come to expect from Apple. I am an engineer and have no problem understanding clever updates and useful interface changes but these changes are downright frustrating.

  • Scottyboy99 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 7, 2013 6:53 AM (in response to chrisallen87)

    I detest it too. I just cannot condone losing features either because they have been completely removed or broken. The loss of iTunes DJ and cover flow are inexcusable. Home Sharing to IOS devices is now so hit and miss unless you log right out of everything and back in (not sure whether iTunes or IOS6 is most to blame here - suspect the latter).

     

    Sync'ing devices is so much slower than the good old early days of iPod mini and iPod classics. I still do it via USB myself. Sometimes under sync with iTunes 11 purchases or app updates don't even sync over despite the requisite setting being ticked. You have to right click transfer purchases to kick it off. And what the **** is the syncing genius data that seems to happen everytime I sync (I don't do it often), seems to take an age as it works through hundreds of tracks. I don't even know what it is doing. Nothing benefical in my view other than to really slow the sync down!

     

    iTunes just seems to get worse. And that blasted window bug where the scroll bar goes off screen to the right of your library. How did that get through QA testing? And how has it still not been fixed 2 or 3 revisions of iTunes 11 later. Give me strength! I know minimize / maximize fixes it but it doesn't stick.

     

    At the moment with apple it's change for the sake of change. Meddling with stuff that worked perfectly well and bodging things up. Why overhaul iTunes 10.7 so much. I am tired of all the endless updates. It gets boring doing it and then bricking yourself as to whether it will all work ok after an update. IOS seems to be the same, way too many IOS updates. Stick with a version and work through the bugs rather than trying to add stupid new stuff that isn't really all that worth it and probably causes new bugs.

  • Honeycroft Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 7, 2013 8:57 AM (in response to Scottyboy99)

    Some very good points there scottyboy99.

     

    I think with the level of unrest and dissatisfaction from users, Apple need to seriously fix these issues quick.

     

    I spent another 4 hours yesterday evening, taking off photos from iphone. synching phone to itunes, backing up phone to itunes and doing a restore (painful).

     

    with itunes 11 i cant see the option to transfer purchases, nor can i drag and drop music files from library to device (which use to be shown in left hand column). All the things I could do before.

     

    I just hate the layout. its change for the sake. and taking away certain functions is downright stupid.

     

    so Ive waster 8 HOURS copying and removing photos from phone, reinstalling itunes, backing up phone and restoring and still it hasnt fixed the main problem.....my phone doesnt play music/video out of speaker!!!

     

    and with it being 2 weeks out of warrenty, apple are gonna want to charg £150 to fix. this is my last apple product. i give up.

  • Chris CA Level 9 Level 9 (73,330 points)
    Currently Being Moderated
    Mar 7, 2013 11:21 AM (in response to Honeycroft)

    Honeycroft wrote:

     

    with itunes 11 i cant see the option to transfer purchases, nor can i drag and drop music files from library to device (which use to be shown in left hand column). All the things I could do before.

     

    I just hate the layout. its change for the sake. and taking away certain functions is downright stupid.

    See turingtest's post above.

  • jlockley Calculating status...
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    Mar 7, 2013 1:26 PM (in response to cargaut)

    forgive the typos. Done in a  hurry.

    Is Apple management aware of  or concerned about the growing dissatisfaction with and outright anger toward the most recent ITunes redesign?

     

    I own an Ipad and IPod touch. I also own  400 shares of AAPL which have lost roughly $70,000 of their value in a time when valuations are rising. I fear that a shift in Apple’s concern for user experience is part of the cause of that loss.

    In the past two weeks I have been dealing with bugs in the ITunes upgrade and the operating system on the new IPod.

    The extremely long list of ITunes bugs includes deletion from playlists, inconsistent behavior, failure of to recognize devices, vanishing items checked for syncing . IE, a critical part of the ITunes/Device storage, display and interface does not function correctly for a substantial number of Apple customers.   The IPod glitch interrupts playing items repeatedly with a voice command message which cannot be turned off whenever head-phones  with a microphone are attached. The IPods  shut  down or drop the item playing, rendering the device all but useless as a listening device.

    Apples dealing with these issues or lack of it is more concerning that the surprising fact that Apple can release imperfect technology.  The media have not picked up on these issues to date, but loyal Apple users are noticing, certainly not to the advantage of Apple’s shareholders.

    A rapidly growing thread of 1,800 complaints on the Apple Support website (“Am I the only one to hate the new ITunes?”) https://discussions.apple.com/message/20443713#20443713 shows a extensive  dissatisfaction and anger among users, as does a shorter thread addressing the IPod bug. These Apple customers are more furious than distressed, yet it seems that neither Apple support nor Apple management has taken any notice of the matter.

     

    Users who contacted  customer support to help them deal with the software issues were told that ITunes was dealt with by an entity separate from  Apple, and they could do nothing for it.  The reports in the thread indicate that Apple has simply washed its hands of the problems. In the IPod voice control problems users report over a period of time that Apple support is either not aware of the glitch or they do not care. .

     

    Apple’s web site, furthermore, offers no suggested fixes for either. These are not just two issues – they undermine the usefulness of respective products – but worse is that if these problems among the many users experience are not known or by management or dismissed as unimportant by technical staff, who may in fact not wish management to be aware of them,  others exist.

     

    Many technical products – Microsoft – WordPress – Google -  have support staff patrolling the forums and offering assistance.  Apple does not appear to be paying any attention. 

     

    It is surely easy to dismiss a thread like “Do you hate..” as a few disgruntled users, but remembering the speed at which  sentiment travels and changes in the current highly connected world created and monetized by Apple itself, it is not. Your users Tweet. Someone in a position of authority must monitor user experience and assure a functional feed back and feed up channel to those who deal with product. If there is or are Apple employees chosen for this task, it is time to replace them. If there is no such position at the moment, then the person who should have created it needs to be replaced.

     

    A contract prevented me from attempting to  present  this information at the shareholders’ meeting on the 27th.  On reflection doing so would have been unwise. As annoying and time consuming I find my own hardware/software issues to be, I am more concerned with share price. I could get several hundred Samsung or Android devices with the money no longer in my portfolio. My concern is that others will.

  • nycman75 Calculating status...
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    Mar 7, 2013 7:53 PM (in response to cargaut)

    Agreed --- its not as intuitive and very frustrating to use. Moreover, purchased songs often times either dont appear in your library or on your iphone (post synch). Steve Jobs is rolling over in his grave... what happened to apple making things easier to use????

  • vglabus Calculating status...
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    Mar 7, 2013 8:12 PM (in response to i8nuitunes)

    I second your comments!

  • DungHo Level 1 Level 1 (0 points)
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    Mar 7, 2013 8:33 PM (in response to jlockley)

    They really don't care.  I've been following this thread since it first started.

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