TS1436: Can't burn a CD in iTunes for Windows
Learn about Can't burn a CD in iTunes for Windows
Q: Says No CD Burner software
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Mar 6, 2013 1:24 PMby b noir,Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)
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Mar 7, 2013 6:26 AMby Big EZ,Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation Dimension 4600i
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.2.0
CD Driver DLL Not Available
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0013ADF009209F88
Current user is an administrator.
The current local date and time is 2013-03-07 07:52:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 6200
NVIDIA GeForce FX 5200 (Dell)
NVIDIA GeForce FX 5500 (Microsoft Corporation)
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.2.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
