9 Replies Latest reply: Mar 7, 2013 9:08 AM by goody2b
Aaron O\' Neill Level 1 Level 1 (10 points)

Hey everyone,

 

I'm on the HE store and it says under extras "Every HE Mac comes with 3 years complimentary AppleCare hardware support and repairs. However for £48 you can have Telephone support for those 3 years by buying Uplift".

 

I'm just wondering because it says under that , that "AppleCare protection plan must be purchased within a year" . . .but it no longer mentions "Uplift".

 

Does anyone know how this works?

 

Do I NEED to ask the Apple guys for a free AppleCare Hardware support box when I'm buying my Mac?

 

Thanks in advance

  • 1. Re: Higher Education Discount Includes 3 years AppleCare?
    shldr2thewheel Level 7 Level 7 (25,845 points)

    What I can tell you is that the higher education discount does not include apple care for free, but they do give you a discount on it, at least in the United States.  Unless things have changed since I purchased my MacBook Pro from the Apple store in May of 2011 using the higher education discount.

  • 2. Re: Higher Education Discount Includes 3 years AppleCare?
    Aaron O\' Neill Level 1 Level 1 (10 points)

    But it says this under "Apple Care Protection Plan Uplift":

     

    "Every new Mac purchased from the Apple Store for Higher Education comes with complimentary telephone technical support for one year from your Mac purchase date and three years of repair coverage. With the AppleCare Protection Plan Uplift (AdditionalTelephone Technical Support), you can extend your telephone technical support to three years from the computer's purchase date."

  • 3. Re: Higher Education Discount Includes 3 years AppleCare?
    shldr2thewheel Level 7 Level 7 (25,845 points)

    I just checked on the Apple higher education portion of the website, and this is what I see for buying a macbook pro- It says it costs $183 extra.  Are you seeing something different?  (Click on the below image to enlarge)

     

    Screen Shot 2011-11-07 at 7.05.51 PM.png

  • 4. Re: Higher Education Discount Includes 3 years AppleCare?
    Aaron O\' Neill Level 1 Level 1 (10 points)

    Click "Learn More" and read the next paragraph

     

    /___sbsstatic___/migration-images/166/16660685-1.jpg

  • 5. Re: Higher Education Discount Includes 3 years AppleCare?
    shldr2thewheel Level 7 Level 7 (25,845 points)

    i think AppleCare and and Apple Protection Plan Uplift are two different things.  See above the red box where is says "When you purchase the AppleCare Protection Plan and your computer at the same time, you'll be automatically registered in the plan."  Meaning you have to pay for the AppleCare Protection Plan then they enroll you in Apple Protection Plan Uplift at no additional cost. I may be wrong, but I don't see Apple Protection Plan Uplift on the USA website, I think that is only made available in other countries.  Maybe someone else knows.  I'm confused

  • 6. Re: Higher Education Discount Includes 3 years AppleCare?
    goody2b Level 1 Level 1 (5 points)

    Hi Aaron

     

    Did you ever find out if you would receive 1 years telphone support and 3 years hardware as I am in the position of trying to make awarranty claim at the moment and was trying to figure out if I was covered or not, as I bought my iMac in september 2011

     

    Thanks

     

    Ian

  • 7. Re: Higher Education Discount Includes 3 years AppleCare?
    Aaron O\' Neill Level 1 Level 1 (10 points)

    goody2b...

     

    You get 3 years if you buy through educational store :) Just take your mac to the apple store or call them up :)

  • 8. Re: Higher Education Discount Includes 3 years AppleCare?
    goody2b Level 1 Level 1 (5 points)

    After returning my imac and receiving a replacement it was confirmed via telephone and email that this was indeed the case:

     

    Hi Mr******,

     

    Thank you for your email.

     

    I do apologise about the conflicting information.

     

    Again, I can absolutely confirm that every education purchase has an automatic 3 years hardware warranty, and 1 year telephone support.

     

    Where you would normally be able to check that would be on our website at https://selfsolve.apple.com/agreementWarrantyDynamic.do . On that website, you would need to enter in your serial numbe**********, and select continue. However that can take a few weeks to update.

    You will definitely receive notification once that update happens.

     

    In the meantime, if there is any question of your coverage, AppleCare can certainly contact our Apple Online AfterSales team.

    We can definitely confirm for them that is the case.

     

    Thank you.

     

    Please do not hesitate to contact me if you have any further questions or concerns.

     

     

    Please note I am in the office Monday - Friday 12 pm - 9 pm GMT.

     

    Kind Regards,

     

    Michelle Randall
     Apple Online Store
    michelle_randall@apple.com

     

     

     

     

    but my apple account has never been updated and last year they this sent me another email to a questionabout applecare:

     

    Thank you for your reply regarding your Apple product/warranty.


    We regret to inform you that your unit does not qualify for the 3 Year Higher Education warranty because it was not purchased through the correct channel. If you wish, you may still purchase the AppleCare Protection Plan.

     

    Even thoughI bought it through the education store and it was confirmed various times

     

    So it is quite ineresting that you say this 3 year warranty and 1 year telephone support still applies

     

    I will copy the image you inserted above and show them that.

     

    Is there any written confirmation of this warranty on their website as I can not find it?

     

    Thanks

  • 9. Re: Higher Education Discount Includes 3 years AppleCare?
    goody2b Level 1 Level 1 (5 points)

    Hi Aaron

     

    Well after 1  1/2 years since I bought an iMac in Sptember 2011, Apple have finally accepted that I should get the 3 years hardware warranty that applies when I bought the iMac through the Apple education store. I received a letter of confirmation today stating that the hardware warranty would expire in September 2014

     

    Finally after a ridiculous amount of phone calls and emails I have got a RESULT!

     

    I sent them your picture of the AppleCare protection plan from their website in nov 2011

     

    Thanks