But it says this under "Apple Care Protection Plan Uplift":
"Every new Mac purchased from the Apple Store for Higher Education comes with complimentary telephone technical support for one year from your Mac purchase date and three years of repair coverage. With the AppleCare Protection Plan Uplift (AdditionalTelephone Technical Support), you can extend your telephone technical support to three years from the computer's purchase date."
i think AppleCare and and Apple Protection Plan Uplift are two different things. See above the red box where is says "When you purchase the AppleCare Protection Plan and your computer at the same time, you'll be automatically registered in the plan." Meaning you have to pay for the AppleCare Protection Plan then they enroll you in Apple Protection Plan Uplift at no additional cost. I may be wrong, but I don't see Apple Protection Plan Uplift on the USA website, I think that is only made available in other countries. Maybe someone else knows. I'm confused
After returning my imac and receiving a replacement it was confirmed via telephone and email that this was indeed the case:
Thank you for your email.
I do apologise about the conflicting information.
Again, I can absolutely confirm that every education purchase has an automatic 3 years hardware warranty, and 1 year telephone support.
Where you would normally be able to check that would be on our website at https://selfsolve.apple.com/agreementWarrantyDynamic.do . On that website, you would need to enter in your serial numbe**********, and select continue. However that can take a few weeks to update.
You will definitely receive notification once that update happens.
In the meantime, if there is any question of your coverage, AppleCare can certainly contact our Apple Online AfterSales team.
We can definitely confirm for them that is the case.
Please do not hesitate to contact me if you have any further questions or concerns.Please note I am in the office Monday - Friday 12 pm - 9 pm GMT.
Apple Online Store
but my apple account has never been updated and last year they this sent me another email to a questionabout applecare:
Thank you for your reply regarding your Apple product/warranty.
We regret to inform you that your unit does not qualify for the 3 Year Higher Education warranty because it was not purchased through the correct channel. If you wish, you may still purchase the AppleCare Protection Plan.
Even thoughI bought it through the education store and it was confirmed various times
So it is quite ineresting that you say this 3 year warranty and 1 year telephone support still applies
I will copy the image you inserted above and show them that.
Is there any written confirmation of this warranty on their website as I can not find it?
Well after 1 1/2 years since I bought an iMac in Sptember 2011, Apple have finally accepted that I should get the 3 years hardware warranty that applies when I bought the iMac through the Apple education store. I received a letter of confirmation today stating that the hardware warranty would expire in September 2014
Finally after a ridiculous amount of phone calls and emails I have got a RESULT!
I sent them your picture of the AppleCare protection plan from their website in nov 2011