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HT1349: How to find the serial number of your Apple hardware product

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HT1349 Missing Music on I Tunes

274 Views 9 Replies Latest reply: Mar 7, 2013 10:29 PM by emilyrusso1211 RSS
emilyrusso1211 Calculating status...
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Mar 7, 2013 8:55 PM

I can't see any of my playlists or songs in my "music" folder in my ITunes account.  What happened?  Thanks for your help.

iPod nano
  • gail from maine Level 6 Level 6 (10,180 points)
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    Mar 7, 2013 8:57 PM (in response to emilyrusso1211)

    Hi emily,

     

    Are you using iTunes 11? If so, make sure you have the "Show Sidebar" option on. Go to "View" at the top of the screen, and click on "Show Sidebar".

     

    Cheers,

     

    GB

  • gail from maine Level 6 Level 6 (10,180 points)
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    Mar 7, 2013 9:00 PM (in response to emilyrusso1211)

    It's a bit confusing since you posted this under iPad in the Enterprise, linked an article concerning how to find your Apple Serial Number, and showed your device as an iPod Nano....

     

    Based on your question, I made the assumption that you were talking about iTunes on a computer....

     

    GB

  • gail from maine Level 6 Level 6 (10,180 points)
    Currently Being Moderated
    Mar 7, 2013 9:24 PM (in response to emilyrusso1211)

    No (I mean, No - the iTunes icon on your phone isn't causing the problem with your computer), your iPhone does have an iTunes icon on it - that allows you to purchase music and other stuff from the iTunes store. It also lets you look at purchased items and makes them available for you to download directly from iTunes to your device.

     

    But, back to the computer/iTunes issue. What type of computer are you running on? What version of iTunes are you running?

     

    Cheers,

     

    GB

  • gail from maine Level 6 Level 6 (10,180 points)
    Currently Being Moderated
    Mar 7, 2013 9:48 PM (in response to emilyrusso1211)

    OK, to find out what version of iTunes you are running, you need to go to the top of the screen, and under File, you should see an "About". Click on that to see what version you are running.

     

    Cheers,

     

    GB

  • gail from maine Level 6 Level 6 (10,180 points)
    Currently Being Moderated
    Mar 7, 2013 10:15 PM (in response to emilyrusso1211)

    Sorry - forgot it was Windows....

     

    So, on the iTunes icon on your desktop, right-click on it, and then click on "Properties"....hopefully that will tell us what version you have.

     

    GB

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