TodFromIndiana

Q: Disk Utility won't mount a disk

I have a 1TB HDD that was in a backup system that I'm sending in to the vendor for replacement.  I am trying to mount it in an external enclosure but DU won't recognize it.  When I first plugged it in, DU mounted it fine (it was 1TB of a 2TB sparse bundle) and I did a simple erase.  When I swapped it out for the other HDD and then swapped it back, DU will no longer mount it.  In fact, DU doesn't show a darn thing except the expected boot volume.  I've disconnected, reconnected, powered it off then on, but nothing happens. 

 

I'm on 10.8.2 using Disk Utility version 13 (444) on a late 2012 Mac mini.

 

Is there a way of "forcing" it to mount?  Is there a CLI in Terminal that will mount it?  Is there a 3rd party app that will do this (it's been ages since I last used something like Disk Warrior!)? 

 

I really need to do a secure erase before sending it back.

 

Thanks!

 

-Tod

Mac mini, OS X Mountain Lion (10.8.2), 10GB SDRAM 240GB SSD & 500GB HDD

Posted on Mar 7, 2013 8:09 PM

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Q: Disk Utility won't mount a disk

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  • Helpful answers

  • by macjack,Solvedanswer

    macjack macjack Mar 7, 2013 8:42 PM in response to TodFromIndiana
    Level 9 (55,663 points)
    Mac OS X
    Mar 7, 2013 8:42 PM in response to TodFromIndiana

    Launch/Utilities/Terminal and enter this command at the prompt:

     

    diskutil list

     

    Press return.

    If it sees the disk, note the number of the disk (far left column) you want to mount.

     

    Then, enter this command:

     

    mount /dev/(number of disk)

     

    Put in the number no parenthesis.

    Press Return.

     

    Also might try

    mount force /dev/(number of disk)


  • by Alan Wood,Helpful

    Alan Wood Alan Wood Mar 7, 2013 8:44 PM in response to TodFromIndiana
    Level 1 (35 points)
    Mar 7, 2013 8:44 PM in response to TodFromIndiana

    I would start with the basics. First, what is the external enclosure, firewire or USB? Did you check if there is a firmware update for the enclosure itself? I had this problem with a My Book II enclosure from Western Digital and updated the firmware then the disk finally mounted. If that is not a problem, do you have another hard drive you can try in the enclosure to rule it out as the culprit? or another enclosure or computer to try it out on?

     

    Then once you know with 100% certainty that the external enclosue is fine, you can try Disk Warrior which does sometimes mount disks that DU won't see. Tech Tool Pro and Data Rescue are also sometime good with these issues.

  • by TodFromIndiana,

    TodFromIndiana TodFromIndiana Mar 8, 2013 12:53 PM in response to Alan Wood
    Level 1 (12 points)
    Mac OS X
    Mar 8, 2013 12:53 PM in response to Alan Wood

    @Alan Wood:  Thanks.  I neglected to mention that I moved the external enclosure (It's one of those things from OWC where you can slip a drive in or out for testing/formatting purposes) to another Mac and it worked fine.  I can't use that Mac for more than a few minutes at a time.  I appreciate your tips about DW and TTP.  I have old licenses so I'll probably hve to pay an upgrade price.

     

    -Tod

  • by TodFromIndiana,

    TodFromIndiana TodFromIndiana Mar 8, 2013 12:55 PM in response to macjack
    Level 1 (12 points)
    Mac OS X
    Mar 8, 2013 12:55 PM in response to macjack

    @macjack:  Thanks for the CLI commands.  The "force mount" worked great.  It must have had the added benefit of triggering something deep within the OS as now the external enclosure/HDD can be mounted and unmounted without a care.  Thanks for your help.

     

    -Tod

  • by mariusfromstockholm,

    mariusfromstockholm mariusfromstockholm Aug 8, 2015 5:28 AM in response to macjack
    Level 1 (0 points)
    Aug 8, 2015 5:28 AM in response to macjack

    Hi Tod, I'm trying your advise but please correct if I'm doing wrong Macbook pro with upgraded Yosemite): I connect my WD passport studio with firewire (that does not mount or show in Disk Utilities), and use your CLI command but what do you mean with (number if disk)? I tried all the numbers on mine but does not work. It keep on saying: You must specify a filesystem type with -t.

    Please help?

     

    Cheers

    Marius

  • by mariusfromstockholm,

    mariusfromstockholm mariusfromstockholm Aug 8, 2015 6:02 AM in response to mariusfromstockholm
    Level 1 (0 points)
    Aug 8, 2015 6:02 AM in response to mariusfromstockholm

    Sorry I dont understand what you mean with "number of disk"? What number?

    Marius

  • by mariusfromstockholm,

    mariusfromstockholm mariusfromstockholm Aug 8, 2015 6:43 AM in response to mariusfromstockholm
    Level 1 (0 points)
    Aug 8, 2015 6:43 AM in response to mariusfromstockholm

    Ok figured it out, and got the message: mount/force/dev/disk2: No such file or directory

     

    What now?

     

    I also tried TechTool pro 7, still don't mount. It gets power but don't mount.

     

    Marius

  • by pslebow,

    pslebow pslebow Aug 13, 2015 4:34 PM in response to TodFromIndiana
    Level 1 (0 points)
    Aug 13, 2015 4:34 PM in response to TodFromIndiana

    Very similar problem.  Bought a used mid 2010 Macbook Pro 13 inch that would not recognize internal HD.  I swapped the internal cable from my working 2009 MBP 13 inch and, BINGO, everything works!  Too bad the cable is $50 since it also carries the IR sensor signal and lamp. 

     

    Its odd that such a cable would "fail" - maybe its the circuit board connector?

  • by pslebow,

    pslebow pslebow Aug 13, 2015 6:59 PM in response to TodFromIndiana
    Level 1 (0 points)
    Aug 13, 2015 6:59 PM in response to TodFromIndiana

    Well - may not be "cable" after all. I switched the "bad" cable to the computer that originally had the "good" cable - booted right up.  Meanwhile the "good" cable when placed in the computer that wouldn't boot also works!  Could be the connector or maybe a crack in the ribbon conductor that works when the cable is bent a certain way.

  • by member007,

    member007 member007 Sep 3, 2015 9:25 AM in response to macjack
    Level 1 (0 points)
    Sep 3, 2015 9:25 AM in response to macjack

    I am unamble to mount the external disk, tried force mount

    i have the following msg

    Screen Shot 2015-09-03 at 9.51.10 PM.png

    what do mean by filesystem the with -t

     

    pls advice

     

    rahul

  • by aguirrelight,

    aguirrelight aguirrelight Apr 26, 2016 2:30 AM in response to TodFromIndiana
    Level 1 (8 points)
    Notebooks
    Apr 26, 2016 2:30 AM in response to TodFromIndiana

    Hi, I have exactly same problem, my hard drive Transcend 2TB is working perfectly on windows.  On mac, i have a Macbook Pro and a Macbook 12 in brand new.  First time i connect it worked fine, but now its random.  Sometimes i can take up to have an hour of rebooting to get my HDD running.  It powers up but not recognised.  Both Macbook pro and Macbook same behaviour.    Read something about reseting the PRAM, using the keys: COMMAND+OPT+P+R at the same time when rebooting it also works randomly.  Very frustrating.  Looked for the drivers update of the HDD no luck.  Used the DISKUTIL DISK command on the terminal.  It does not list it. Not working.  Also, called Apple support, they mentioned that it was the HDD Format, so suggested MAC OS X Extended format.   So took a day work.  Worked the first time connected , now random.  Frustrating.

    Please, useful advices???

  • by Eric Root,

    Eric Root Eric Root Apr 26, 2016 8:32 AM in response to aguirrelight
    Level 9 (69,536 points)
    iTunes
    Apr 26, 2016 8:32 AM in response to aguirrelight

    You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. You can link to this one.

  • by dlj8,

    dlj8 dlj8 May 14, 2016 10:01 AM in response to macjack
    Level 1 (9 points)
    Mac OS X
    May 14, 2016 10:01 AM in response to macjack

    This is what I got.  But drive still not mounted.

     

     

    Screen Shot 2016-05-14 at 1.00.29 PM.png