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MAC Mail not saving all sent items

140925 Views 575 Replies Latest reply: Apr 4, 2014 6:36 AM by __kckc__ RSS Branched to a new discussion.
  • Csound1 Level 7 Level 7 (32,330 points)
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    Feb 22, 2013 4:36 PM (in response to cdown)

    Good point, it may not be everyone's problem, but it is likely to be some of them.

  • FrankLeeKnott Calculating status...
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    Mar 9, 2013 7:58 AM (in response to Csound1)

    My problem is specifically with icloud mail - intermittently sent emails have a slow/delayed whoosh and the sent email does not save to macbook pro email sent folder OR to the icloud sent folder.

  • Csound1 Level 7 Level 7 (32,330 points)
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    Mar 9, 2013 8:10 AM (in response to FrankLeeKnott)

    Have you tried using Spotlight to find out whwre the sent mail went?

  • FrankLeeKnott Level 1 Level 1 (0 points)
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    Mar 9, 2013 10:31 AM (in response to Csound1)

    The sent emails that disappear are not anywhere.


    Others here have described the problem very well.

     

     

    1) Random emails don't save to sent folder (neither on macbook or on icloud) and there is no trace of them anywhere on computer

     

    2) The random non-saved sent emails later prove to have been received by the addressee even though not copied to sent folder

     

    3) The woosh sound is slow / delayed  for those occurrences where the sent email does not save

     

    4) Non-saved sent emails may be any size, and may or may not have attachments

     

    5) five month old macbook pro, icloud email account

     

    6) upgraded internet speed last week but the problem persists (so rule that out)

     

    7) I am wondering if we should delete the icloud account and start fresh. I don't care what the cause is - I want to just get this working. It's unacceptable that sent emails don't consistently save. I don't want to stop saving on the server because of plans to get an ipad and be able to synch across devices.

     

    8) This problem is making me quesiton the ipad plan! Also I am considering selling my apple shares.

     

    <Edited By Host>

  • Richard_69 Calculating status...
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    Mar 9, 2013 8:34 AM (in response to FrankLeeKnott)

    Thanks for the summary. Exactly like my own situation, in almost all details. I have a brand new iMac but it happened on the old one for about the last six to nine months. Infuriating, not really believable, and intolerable that nothing has been done.

     

    Will pester investor relations as you suggest.

  • Csound1 Level 7 Level 7 (32,330 points)
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    Mar 9, 2013 9:34 AM (in response to FrankLeeKnott)

    FrankLeeKnott wrote:

     

    The sent emails that disappear are not anywhere.


    Others here have described the problem very well.

    Have you searched using Spotlight, that was the question, would you mind answering it?

  • schveiguy Calculating status...
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    Mar 9, 2013 10:02 AM (in response to Csound1)

    Csound1 wrote:

     

    FrankLeeKnott wrote:

     

    The sent emails that disappear are not anywhere.


    Others here have described the problem very well.

    Have you searched using Spotlight, that was the question, would you mind answering it?

    He answered the question.  They are gone.  Just like every other person who has this problem.  There is enough history in this thread that any reasonable person can characterize whether their problem is the same.

     

    I know you want to believe there is not a problem with Mac Mail, but there is.  Get over it -- Apple has a bug or design flaw, and refuses to fix it, they aren't always right, sometimes the customer is.  If you are just going to play entry-level tech support and aren't going to help, go pester some other thread.

     

    FrankLeeKnott:

     

    The problem is not iCloud, it's Mac's mail program.  It does the same thing with other email providers.  I just wanted to make sure you don't go through the pain of changing email addresses to find out the same thing happens elsewhere.

     

    Others have recommended other email clients.  I simply accept the problem until I have some time to file a complaint with tech support (too busy right now).  It doesn't happen to me very often, and at least I know the mails go through.

     

    Good luck.

  • Csound1 Level 7 Level 7 (32,330 points)
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    Mar 9, 2013 10:08 AM (in response to schveiguy)

    schveiguy wrote:

     

    Csound1 wrote:

     

    FrankLeeKnott wrote:

     

    The sent emails that disappear are not anywhere.


    Others here have described the problem very well.

    Have you searched using Spotlight, that was the question, would you mind answering it?

    He answered the question. 

    Why are you answering on the OP's behalf? If I required your input I would have asked you.

     

    Link to where he answered my question please.

  • schveiguy Level 1 Level 1 (0 points)
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    Mar 9, 2013 10:17 AM (in response to Csound1)

    Csound1 wrote:

     

    schveiguy wrote:

     

    He answered the question. 

    Why are you answering on the OP's behalf? If I required your input I would have asked you.

     

    Link to where he answered my question please.

    You *QUOTED* it:

     

    "The sent emails that disappear are not anywhere."

     

    You asked the question, "did you search for the emails using spotlight search" and he responded that they weren't anywhere.

     

    He searched for them, and they are not anywhere.  Are you really not seeing that?

     

    And yeah, I'm butting in because you have an agenda here, one that distracts from the actual problem.  That annoys the heck out of me.

  • Csound1 Level 7 Level 7 (32,330 points)
    Currently Being Moderated
    Mar 9, 2013 10:25 AM (in response to schveiguy)

    schveiguy wrote:

     

    Csound1 wrote:

     

    schveiguy wrote:

     

    He answered the question. 

    Why are you answering on the OP's behalf? If I required your input I would have asked you.

     

    Link to where he answered my question please.

    You *QUOTED* it:

     

    "The sent emails that disappear are not anywhere."

     

    You asked the question, "did you search for the emails using spotlight search" and he responded that they weren't anywhere.

     

    He searched for them, and they are not anywhere.  Are you really not seeing that?

     

    And yeah, I'm butting in because you have an agenda here, one that distracts from the actual problem.  That annoys the heck out of me.

    Then don't post here if you don't ike it, troll.

  • schveiguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 9, 2013 10:45 AM (in response to Csound1)

    I'm simply pointing out that you are wasting everyone's time by asking already answered questions.  The guy has the signature problem that we all have -- most sent mails are saved, random ones disappear, locally and on the server.  The actual emails get to the recipients.

     

    It seems to affect all providers, including Apple's own iCloud.com, the one commonality is Mac Mail.  If you have a solution, please share.  I'll take back all I said if having a sworn statement that FrankLeeScott searched using spotlight search and still couldn't find the email (which is plainly evident from his previous statements, just not spelled out that way) allows you to produce a solution.

  • Csound1 Level 7 Level 7 (32,330 points)
    Currently Being Moderated
    Mar 9, 2013 10:49 AM (in response to schveiguy)

    schveiguy wrote:

     

    I'll take back all I said if having a sworn statement that FrankLeeScott searched using spotlight search and still couldn't find the email (which is plainly evident from his previous statements, just not spelled out that way) allows you to produce a solution.

    Get over yourself.

  • Mitchell Group Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 9, 2013 1:27 PM (in response to schveiguy)

    23 pages 342 replies, you would think there would be some movement on this... the issue has been documented and described to death and is an annoying defect. When you least expect it you lose track of a sent mail item.. In most case you don't even know that the piece of mail didnt make it into your sent box.. I'm in this since page 2.. I've called apple many times, have been escalated to the enginerring group and there have been dozens of updates since... This problem is being ignored or not believed for some reason that I can't get a handle on...

  • louiexiv Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 9, 2013 2:47 PM (in response to Csound1)

    Csound1 wrote:

     

    The mail is stored (cached) locally unless you elected not to save All messages and their attachments.

    Actually, I often have an empty Sent folder even though I have told Mail.app to keep copies of everything for offline reading. When I Synchronize my Yahoo IMAP account, the activity pane says that all the messages are being re-downloaded. In other words, the setting for keeping copies offline does NOT work here.

     

    10.8.2

  • Csound1 Level 7 Level 7 (32,330 points)
    Currently Being Moderated
    Mar 9, 2013 2:50 PM (in response to louiexiv)

    Is Yahoo the only Imap account that you have?

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