Currently Being ModeratedMar 8, 2013 2:51 PM (in response to Honeycroft)
I generally don't expect a personal response from Apple on this iTunes "debacle". Maybe misstep is a gentler, lighter, choice of words here.
You'll all agree with me, I don't doubt, that we're all relatively advanced users and tech savvy here, right? Maybe some of you are newbies, but that's ok. Everyone was a newbie at one time.
Well, I feel that Apple only has to wait out the current generation of complainers. There's new products coming into the market every week, and new generations of users to go with them. Soon enough we oldtimers will fade away. Apple sees no need to listen to our complaints. Apple sees no need to re-spend money again "re-fixing" iTunes. And that is assuming Apple even recognizes there is a problem. They may want it this way. They may be totally oblivious to the hate. And they are certainly not paying any heed to the customer that complains and threatens to never buy Apple again. They know that's not true, they know you're blowing hot air. At some point you'll forget the iTunes 11 fail and get something Apple related anyhow. May take years. But that's ok.
On the other hand, they may be genuinely dumbed down and forgot how to make something usable and practical. All it takes is for 1 or 2 key employees to get transfered around or leave or promoted. Then you've got fresh graduates & interns trying to re-invent the wheel. Trying to re-invent it when nothing was wrong with the old round one to begin with.
And this newer generation of users, the ones seeing an iPod for the 1st time ever, will accept iTunes 11 as the defacto standard. And one day they will complain about iTunes 19 all-of-a-sudden being broke. Just like those of us that started with 6 or 7 are complaining 11 is broke. And the cycle repeats.
The product lifecycle in the tech industry is so short and rapidly changing that there is little benefit for a company to repair a mistake. Best drop the issue and keep pushing forward.
Whether I'm right or wrong, only time will tell. But I think you kinda know what's happening.
Currently Being ModeratedMar 8, 2013 2:45 PM (in response to Honeycroft)
They probably do but then most companies seek to sort out issues (like Sony with ps3 been hacked into).
My point is;
How do you know Apple is not doing something to sort out these issues?
Currently Being ModeratedMar 8, 2013 3:29 PM (in response to Honeycroft)
For the record I am using iTunes 9, and on friends' and relatives' systems typically 9 or 10. We're all pretty happy. Stuff is working.
I try not to do what companies (force, ask, request, suggest) us to do -- and that is upgrade software at breakneck speeds. Once I get something "tech" working I'm not interested in breaking it again, only to spend hours & days fixing it.
Don't get me wrong here. I'm all for new and cool stuff. But - new & old alike - it must work correctly and not generate frustration in the process.
I had spent some time, a few weeks, trying out 11. At first I thought I was a little senile. Never before had I experienced so many "stop and think" and "how do I do this" moments with Apple software in such a short timespan. Never.
I've pretty much written off trying to make 11 work for me. Of course though, I'll take 12 for a spin and see what's new and improved.
Currently Being ModeratedMar 8, 2013 3:35 PM (in response to Keith-g2)
Apple are dropping the ball all over the place. Everyone seems to hate iTunes 11 (myself included). And slightly off tropical but look at how they have messed up ios6. It's a disastrous ios. Only came out in late September last year and already they have released versions 6.0, 6.01. 6.02, 6.1, 6.1.1, 6.1.2 with 6.1.3 just around the corner - and it's still riddled with bugs. Just like itubes a lot of existing features removed or plain broken never to be fixed again!
Currently Being ModeratedMar 8, 2013 6:04 PM (in response to Chris CA)
Chris, there are millions of companies that do NOT behave like monopolists. Just like any individual, if the work product is stolen (like the Chinese do all the time) suiing is the only legal way to get any remedy.
In the case of this company, they should stop the phony knock-offs being made in the orient, but I sure wish they'd invest some of the 100+ billions they have in more R&D and consumer satisfaction research and have a group able and willing to fix problems, and not run from them but make the fixes, and publish what has changed, as MANY if not MOST companies do when they upgrade a product or come out with a new version.
Nobody actually believes that software can be "perfect" -- but we should be able to trust in the developers to admit that a bug was found, and fixed, or that a feature was removed or added, when they announce new programs. They do this to some extent, but not enough to avoid the iTunes 11 fiasco that seems to have affected many users.
But no, not all companies are greedy. If you started a company hired employees, invested time and money in the products and services, wouldn't you pay closer attention to customer satisfaction? I think most would.
Currently Being ModeratedMar 9, 2013 3:24 PM (in response to CKyaw)
ABSOLUTELY RIGHT ON BROTHER. IM CURIOUS HOW APPLE IS ABLE TO SELL ALBUMS WHEN YOU CANT EVEN SEE THE **** THINGS.
NOT TO MENTION THE OLD ITUNES ALLOWED YOU TO ACCESS ALL THE SONGS ON THE ALBUM WITHOUT HAVING TO LEAVE THE MAIN PAGE. THAT WAS CONVIENENT, OF COURSE, THAT IS GONE. GONE, GONE.
WHAT A PIECE OF JUNK.
I THINKING SOMEBODY AT ITUNES USED TO WORK AT NETFLIX OR SOMETHING. TERRIBLE SERVICE, TERRIBLE TECH SUPPORT, TERRIBLE PRODUCT= DITCH THIS P.O.S.
Currently Being ModeratedMar 9, 2013 3:30 PM (in response to Keith-g2)
HOW ABOUT YOU CANT SEE THE STUFF THAT THIER TRYING TO SELL? HOW LONG IS THAT GOING TO GO ON BEFORE THE PEOPLE USING YOU AS A PLACE TO SELL FROM DECIDE ITS NOT WORTH IT....COME ON. IF I WAS SONY, OR CAPITOL, OR WHO EVER, I WOULD BE CONCERNED. WHICH BY THE WAY IS THE NEXT PLACE TO COMPLAIN ABOUT THIS TRASHING PROGRAM IF THEY CHOSE TO IGNORE THE COMPLAINTS FROM PEOPLE WHO OWN THIS PRODUCT.
Currently Being ModeratedMar 9, 2013 3:52 PM (in response to cargaut)
By the way, I sent an e-mail to PBS Newshour for a storey lead @ the version 11 disaster and how they were not responding to their users. I hope they follow up on it. I want to buy more music but don't want to go through the **** of trying to load my new songs to my Ipod again. I think I'll e-mail Pandora also. Email organizations people. Shout out!
Currently Being ModeratedMar 9, 2013 4:40 PM (in response to cargaut)
iTunes is the biggest pile of crap (the new one) that I have ever encountered in my 40 years of dealing with anything Apple related. It is so bad I will NOT purchase anything else from iTunes.
Currently Being ModeratedMar 9, 2013 5:31 PM (in response to Chris CA)
Yes. And just for the record I skipped those awful things called first generation iMacs (blueberries or dingle berries or whatever they were called/offered colors, etc)
Honestly APPLE. I know you will never do this but for gods sake I would be thrilled to death if you offered a "Classic iTunes" choice over this overly bloated, slow as all, confusing to get around, application you call iTunes today.
Currently Being ModeratedMar 9, 2013 6:00 PM (in response to cargaut)
This is the first iTunes since Steve Jobs died. Perhaps he died and so will Apple's great products and software.
The new iTunes - I can't work it out. I no longer enjoy my music and iPhone, they're stuck. I'm very angry, I have no control.
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