Currently Being ModeratedMar 10, 2013 12:38 PM (in response to Aujrb)
Well, I finally decided to call Apple. Since I just bought an AppleTV at the beginning of this year, I was able to buy AppleCare for $29 which includes the Airport Extreme.
I explained to the gentlemen that I was unable to connect PPPoE with my Airport. I already had the modem in bridge & I had him walk me through the PPPoE setup of entering my userid and password.
Needless to say, we ran into the same issues as stated in my previous note. So he had me put PPPoE back on the modem. Then we set up the router to connect via ethernet.
I then asked him if setting it up this way will give the network a double NAT. He said it wouldn't. Seeing as he's the professional support person I said "OK".
When I updated the router, sure enough, there's the double NAT warning. He had me click the "Ignore" box and update the modem. Even though the warning said a double NAT was there, the support guy said that there isn't one.
After the update, the green LED light came one and I could connect to the internet. His work was done.
Well, I got my wife's iPad and logged onto the router. Sure enough the double NAT was still there.
Just to be sure that something else wasn't going on I decided to connect my PC with PPPoE. Put the modem in bridge, set up the connection on my PC with userid and password.
I connected with no issue at all!
Considering that the modem and computer can both connect with PPPoE but the router can't, shouldn't I be able to return the router under warranty?
Currently Being ModeratedMar 10, 2013 12:43 PM (in response to Aujrb)
shouldn't I be able to return the router under warranty?
You will be able to get a replacement, but possibly not a refund.
Currently Being ModeratedMar 11, 2013 2:40 AM (in response to edex67)
That's fine by me...I just want one that works properly.