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Phone Number disappeared iMessage

3762 Views 35 Replies Latest reply: Mar 17, 2013 4:51 PM by littlekelli RSS
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DougFresh Calculating status...
Currently Being Moderated
Dec 10, 2012 2:30 PM

Today I noticed that my mac was no longer recieving messages directed to my phone number. I opened up the iMessage settings in iMessage and its no longer listing the number as an option.

 

 

MBP 2009, 10.8.2

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Dec 11, 2012 2:42 PM (in response to DougFresh)

    Hi,

     

    Check the iPhone is listing it as an option.

     

    If it is not ticked then remove the Apple ID and then close the iMessages part.

    Restart iMessages on the iPhone and add the Apple ID.

    Both Number and Apple ID will now be ticked.

     

    Restart Messages on the Mac.

    You will now get a notification/alert that the iPhone is going to be using the iPhone Number and Apple ID and do yo want to Add them (yes or no).

    (Actually either lists them but only the Accept option ticks them to make them active.)

     

     

     

    Sigcopy2.png
    10:42 PM      Tuesday; December 11, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • perzen Calculating status...
    Currently Being Moderated
    Jan 5, 2013 9:38 AM (in response to Ralph Johns (UK))

    Hi Ralph,

     

    I have tried this option and nothing seems to be working. So far have done a hard reset of the phone about 4 times, tried deleting the Apple Id from the Send/Receive part and adding it again like you mentioned. However, even when I restart Messages the number still is greyed out and there is only the option of ticking my email address for send/receive.

     

    Any other suggestions? Should I do a complete reboot of the device?

     

    Thanks,

    Perzen

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Jan 5, 2013 11:59 AM (in response to perzen)

    Hi,

     

    I used the stated method on my second iPhone as it tried to link the ID I used there and the iPhone number to sync with the Messages app on my Mac which I did not want.

     

     

    The process of removing the Apple ID, waiting then shutting down (Airplane Mode or turning off Messages to break link with server) the iPhone or Messages and then restarting Messages and checking Send and Receive showed the iPhone Number as ticked (but still greyed out).

     

    Adding the Apple ID  and then restarting the app on the Mac produced the Alerts from the server that the iPhone was going to using the Apple ID and iPhone number of which you can Accept or Deny.

     

     

    3Sigcopy2.png
    7:59 PM      Saturday; January 5, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • littlekelli Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 21, 2013 11:35 AM (in response to DougFresh)

    This happens from time to time.... (why is why I keep an email listed with imessage).  I will notice that I have no phone number listed on my mac or iPad..... go to my phone and see that my number is uncheacked and greyed out..... I have tried turning off imessage and back on all my devices..... but still nothing.  I then go into settings and "Rest Network settings" ....... Problem fixed!

     

    Not sure if its a newtwork issue or an imessage issue..... but resting the nework settings fixes the problem!!!!

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Feb 21, 2013 2:55 PM (in response to littlekelli)

    Hi,

     

    It seems there are at least two ways to do this.

     

     

    3Sigcopy2.png
    10:55 PM      Thursday; February 21, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Chris Gale Calculating status...
    Currently Being Moderated
    Mar 9, 2013 4:39 PM (in response to DougFresh)

    I dont have an Apple Mac how do i do this?

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Mar 10, 2013 12:02 PM (in response to Chris Gale)

    HI,

     

    The original Question is about why the iPhone Number  does not appear on the settings on the Mac version of Messages.

     

    As you don't have a Mac you don't have the problem.

     

    If you mean that the iPhone is using an Apple ID but is not showing the iPhone number as ticked and active they try removing the apple ID and waiting to see if the iPhone number becomes ticked.

    If not then put the iPhone in Airplane mode.

    On taking it out of Airplane mode go to Settings > Messages > Send and Receive and see if it is ticked.

     

    Where littlekelli'e "Reset Network Settings" option is I have no idea.

     

     

    3Sigcopy2.png
    7:02 PM      Sunday; March 10, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • littlekelli Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 10, 2013 12:51 PM (in response to Ralph Johns (UK))

    The "Reset Network Settings" is on the iphone.  Which seems to fix, or trigger it to work again on the mac, and iPad.  There seems to be a glitch in the ios (iPhone) that effects the mac and iPad from dropping the phone number as well. 

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Mar 10, 2013 1:39 PM (in response to littlekelli)

    Hi,

     

    I gathered that is where you meant but I can't see it meaning I am not looking in the right place.

     

    Please light up your torch and shine it on the signpost for a blind old man 

     

    3Sigcopy2.png
    8:38 PM      Sunday; March 10, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • littlekelli Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 10, 2013 1:47 PM (in response to Ralph Johns (UK))

    What do you mean?  Where to find it on the phone? Or how reseting the network settings fixes it on the mac?

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Mar 10, 2013 1:55 PM (in response to littlekelli)

    On the iPhone.

     

     

    3Sigcopy2.png
    8:55 PM      Sunday; March 10, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • littlekelli Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 10, 2013 2:24 PM (in response to Ralph Johns (UK))

    Okay.... that I can do! 

     

    On your phone, go to, Settings> General> Reset>Reset NetworkSettings......

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Mar 10, 2013 2:25 PM (in response to littlekelli)

    D'oh !!

     

    I never thought there might be options in that title.

     

    Thanks

     

     

    3Sigcopy2.png
    9:25 PM      Sunday; March 10, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • littlekelli Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 10, 2013 2:52 PM (in response to Ralph Johns (UK))

    No Problem!!!!!  I have ran into network issues everytime I get a new phone...... so I just learned to do this Verse calling the confused network reps!!!!!

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