Q: help please...

Question

jorge2ym

Level 1 (0 points)

Q: help please...

I can not update iMovie and iPhoto and supposedly factory installed what do I do? , See "To update this application, log in with the account you used to buy it." but if you can update iTunes and sotfware updates. help please..

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Mar 10, 2013 2:27 PM

I have this question too

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mende1

Level 10 (93,324 points)

Desktops

A:

First of all, did you buy a second-hand Mac? If you bought a second-hand Mac, iPhoto and iMovie are registered to the Apple ID of the old owner, so you can't update them.

If you haven't got a second-hand Mac, first see > http://support.apple.com/kb/TS4236 If it doesn't work, probably iMovie and iPhoto are hidden, so you have to unhide them > http://support.apple.com/kb/ht4928 Then, after unhiding them, you will be able to update these applications

Posted on Mar 10, 2013 2:30 PM

Q: help please...

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by Eric Ross,

Eric Ross Mar 10, 2013 2:44 PM in response to jorge2ym
Level 6 (11,681 points)

Mar 10, 2013 2:44 PM in response to jorge2ym

Did you move the two apps to a different folder? Make sure iPhoto and iMove are in the top level of your Applications folder. Also you can download the updates here, http://support.apple.com/downloads/#iPhoto
and here, http://support.apple.com/downloads/#iMovie
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by jorge2ym ,

jorge2ym Mar 10, 2013 2:52 PM in response to mende1
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Mar 10, 2013 2:52 PM in response to mende1

My MacBook is new, not second hand
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by mende1,

mende1 Mar 10, 2013 2:53 PM in response to jorge2ym
Level 10 (93,324 points)

Desktops

Mar 10, 2013 2:53 PM in response to jorge2ym

In that case, follow the steps of my first comment
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by jorge2ym ,

jorge2ym Mar 10, 2013 2:56 PM in response to mende1
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Mar 10, 2013 2:56 PM in response to mende1

did not work, I'm downloading the updates as said Eric Ross, I'm waiting to know what happens
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by jorge2ym ,

jorge2ym Mar 10, 2013 2:58 PM in response to mende1
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Mar 10, 2013 2:58 PM in response to mende1

thanks
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by mende1,

mende1 Mar 10, 2013 2:58 PM in response to jorge2ym
Level 10 (93,324 points)

Desktops

Mar 10, 2013 2:58 PM in response to jorge2ym

Those updates won't work. You have the App Store version, and those updates are for the version that you can install from a iLife DVD
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Accepted Answer · Mar 10, 2013 2:30 PM

mende1

Level 10 (93,324 points)

Desktops

Mar 10, 2013 2:30 PM in response to jorge2ym

First of all, did you buy a second-hand Mac? If you bought a second-hand Mac, iPhoto and iMovie are registered to the Apple ID of the old owner, so you can't update them.

If you haven't got a second-hand Mac, first see > http://support.apple.com/kb/TS4236 If it doesn't work, probably iMovie and iPhoto are hidden, so you have to unhide them > http://support.apple.com/kb/ht4928 Then, after unhiding them, you will be able to update these applications

Q: help please...

All replies Helpful answers

by mende1,Solvedanswer

by Eric Ross,

by jorge2ym ,

by mende1,

by jorge2ym ,

by jorge2ym ,

by mende1,

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