3 Replies Latest reply: Mar 16, 2014 10:48 AM by b noir
sschap Level 1 Level 1 (0 points)

I am unable to update from itunes 10.5 1.42 to itunes 11 .  In the install process i get a message that " the feature you are trying to use is on a network resource that is unavailable"

 

 

Itunes works fine.  wifi network is running fine.  the software update is downloading into a different directory than previous update software. I have no clue how to resolve this.


iPhone 4S, iOS 5.1.1, window xp pc
  • 1. Re: I cannot update itunes on my windows xp pc . I get an error that the feature I want to use is unavilabile
    b noir Level 9 Level 9 (71,995 points)

    Which particular .msi file does the message go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

  • 2. Re: I cannot update itunes on my windows xp pc . I get an error that the feature I want to use is unavilabile
    AARPMan Level 1 Level 1 (0 points)

    I also have this issue and b noir's question identify's part of the problem in finding a solution. The error message I receive does not identify the file or feature. I have tried to uninstall iTunes through Control Panel, but that also results in a similar error message.

    I also cannot manually move songs from my iTunes to my iPod. The files do appear in my iPod libraries, but they are greyed out and will not play. This may be related to my installation problem, but I won't know until I solve that issue.

  • 3. Re: I cannot update itunes on my windows xp pc . I get an error that the feature I want to use is unavilabile
    b noir Level 9 Level 9 (71,995 points)

    The error message I receive does not identify the file or feature. I have tried to uninstall iTunes through Control Panel, but that also results in a similar error message.

     

    If you're getting sschap's message when uninstalling iTunes, that usually narrows things down to trouble with the iTunes.msi.

     

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/189/18990253-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).

     

    http://majorgeeks.com/download.php?det=4459

     

    Here's a screenshot showing the particular links on the page that you should be clicking:

     

    CleanUp download links circled.png

     

    After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:

     

    CleanUp download link download dialog.png

     

    Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:

     

    CleanUp download link download dialog2.png

     

    When the dialog appears, choose to save the file.

     

    (2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

     

    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

     

    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

     

    Cleanup removing itunes.png

     

    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?