4 Replies Latest reply: Apr 30, 2014 10:00 PM by DeeplyRelaxed
bskillet Level 1 Level 1 (0 points)

I'm running 10.8.2 on my MBP 15".  Preview all of sudden stopped working. Everytime i try to open a .pdf, .jpg, or any media file for that matter i get a "application not responding"  I tried reinstalling Mountain Lion, but it's not correcting the issue. I haven't done a clean installed, i'm trying to refrain from doing that.   Anyone have any ideal how to correct this issue??  PLEASE HELP!

iPhone 5, iOS 6.0.1
  • 1. Re: Preview not responding
    Linc Davis Level 10 Level 10 (117,920 points)

    Back up all data.

    Quit the application, if it's running.

    Triple-click the line below to select it:


    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu. A Finder window should open with a folder selected. If it does, move the selected foldernot just its contents — to the Desktop.

    The folder you're moving has a name that begins with "com.apple." It is not the subfolder named "Data" or anything else.

    Relaunch the problem application and test. If it works now, delete the folder you moved. Otherwise, quit again, and put the folder back where it was, overwriting the one that may have been created in its place.

    Caution: If you delete some or all of the contents of the selected folder, but leave the folder itself in place, the application may not launch. Deleting the folder will cause it to be rebuilt automatically.

  • 2. Re: Preview not responding
    bskillet Level 1 Level 1 (0 points)

    Thank you so much Linc!!  I been messing with this for days... Even tries a time machine backup and couldn't corret the issue.   FINALLY it's back working.


    Thanks Again!

  • 3. Re: Preview not responding
    Cosman Level 1 Level 1 (10 points)

    Will this work with Safari?  I downloaded the ML update 10.8.4 yesterday and immediately Safari and Preview started hanging - "pinwheel of death".  I used Activity monitor to kill the pgms, but they both hung up again.


    I just did the procedure on Preview, but am wondering if it will work on Safari?



  • 4. Re: Preview not responding
    DeeplyRelaxed Level 1 Level 1 (0 points)

    Thank you Linc. I've read your suggested solutions before, but never had reason to try one until now. You saved me hours of headaches. Preview stopped responding after I decided to try to open a number of PDFs - probably could have been more patient and selected less files. Either way, you're a life-saver and this solution worked perfectly.