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elwinfromtx

Q: if apple dosnt offer support who does.?

if apple no longer supports and older update who does i need to reload or repair my 10.8.5 thanks

 

<Email Edited by Host>

Posted on Mar 11, 2013 4:02 AM

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Q: if apple dosnt offer support who does.?

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  • by babowa,Helpful

    babowa babowa Mar 11, 2013 4:02 AM in response to elwinfromtx
    Level 7 (31,893 points)
    iPad
    Mar 11, 2013 4:02 AM in response to elwinfromtx

    Would you please check to make sure what OS version you are running? There is no 10.8.5 - are you referring to 10.5.8? If so, please tell the community what the problem(s) is/are so we can help you troubleshoot.

     

    FWIW, it is not a good idea to publish your email address in an open forum, so I am asking the hosts to remove it.

  • by elwinfromtx,

    elwinfromtx elwinfromtx Mar 11, 2013 4:02 AM in response to babowa
    Level 1 (0 points)
    Mar 11, 2013 4:02 AM in response to babowa

    thank you im new to this i have an older imac and yes sorry thanks for correcting me and also for informing about

    leaving my email. i also have a new mac air.that im on now .   any ideas on how i can get imac checked out.?

  • by babowa,

    babowa babowa Mar 11, 2013 7:54 AM in response to elwinfromtx
    Level 7 (31,893 points)
    iPad
    Mar 11, 2013 7:54 AM in response to elwinfromtx

    No need to be sorry, it's just not safe to post your email on a public forum where anybody can see it.

     

    Anyway, depending on the problems you are experiencing - if it's hardware related, then take it to an Apple repair place. You can also make an appointment at the Genius Bar in any Apple store and they'll advise you for free (you'd have to pay for repairs though). If it's software related, then we (the community) can maybe help with walking you through do-it-yourself troubleshooting procedures. In that case (and it you're on 10.5.8), then it'd be best to ask the question(s) in the Leopard forum:

     

    https://discussions.apple.com/community/mac_os/mac_os_x_v10.5_leopard

  • by varjak paw,

    varjak paw varjak paw Mar 11, 2013 8:29 AM in response to elwinfromtx
    Level 10 (169,876 points)
    Mar 11, 2013 8:29 AM in response to elwinfromtx

    You'll need to tell us what the problem is that you're experiencing with the iMac before we can offer anything useful in the way of advice.

     

    Unless you have an iMac that's more than five years old, though, Apple should still offer technical support for it. That they're no longer releasing updates to Mac OS X 10.5 doesn't mean that they've stopped providing support. Most authorized Apple service centers will also provide support, even for Macs older than five years though parts may not be available for hardware failures. So if you want someone to look at your iMac rather than trying to sort out problems on your own, you should be able to find help presuming that there's an Apple Store or service center in your area (and even if there is not, Apple phone support should still help though the call will not be free).

     

    If you'll tell us what model of iMac you have and the problems, we may be able to help you sort things out without having to involve Apple Support.

     

    Regards.