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TS1307: Mac OS X 10.5: Can receive email, but not send email

Learn about Mac OS X 10.5: Can receive email, but not send email

TS1307 Mail saying "cannot send messages using the server xyz..."

2334 Views 8 Replies Latest reply: Mar 12, 2013 1:55 PM by BDAqua RSS
nicoleg816 Calculating status...
Currently Being Moderated
Mar 11, 2013 6:32 AM

I've been searching for a solution to this problem and have tried a few things, but can't figure out what the problem is.

I'm getting the message above on my Macbook Pro (running OS X 10.8.2) but my iMac is sending messages without a problem.  So I tried to match up all the required info including passwords and laptop still won't let me send.  What is going on?

If you're kind enough to post a response, please use layman's terms as I'm not that savvy in the technical aspects of computers!

Thank you!

MacBook Pro, OS X Mountain Lion (10.8.2)
  • BDAqua Level 10 Level 10 (114,825 points)

    Hello,

     

    Who is your eMail provider, the part after the @ sign?

     

    In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?

     

    Then click the Show Details button & Check again.

  • BDAqua Level 10 Level 10 (114,825 points)

    Possibly a Port issue, Aurhentication, or a hard to find typo?

     

    The Password rejection can confuse people since it's a catch all meaning...

     

    This Password, Username, Authentication method... is not recognized on this Port to this Server.

     

    So since WebMail works it's not Name or Password, but one of the other ones.

     

    The receiving email ports are:

     

    IMAP is port 143

    IMAP-SSL is port 993

    POP is port 110

    POP-SSL is port 995

    Outgoing ports are...

    SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

     

    1. Open Apple Mail.
    2. Click Mail then Preferences.
    3. Go to the Accounts tab and click the plus button underneath the Accounts field to add a new account.
    4. Select POP3 in  Account Type.
    5. Enter your Optimum Online® e-mail address in the Email Address field.
    6. In the Full Name field, type your name how you'd like it to appear when people get e-mail from you (for example: John Smith).
    7. Enter your e-mail server name (see below for instructions) in the Incoming Mail Server field.
    8. Enter your  Optimum ID in the User Name field. (Your Optimum ID is the part   of your e-mail address to the left of the "@" sign, for example: jsmith.)
    9. Enter your  password in the Password field.
    10. Enter your e-mail server name (see below for instructions) in the Outgoing Mail Server (SMTP) field.
    11. Click OK

     

     

     

    #What is my e-mail server name?

    If your email address uses @optonline.net

    POP3 (Incoming)

    Server: mail.optonline.net

    Port: 110

    SMTP (Outgoing)

    Server: mail.optonline.net

    Port: 587

     

    If your email address uses @optimum.net

    POP3 (Incoming)

    Server: mail.optimum.net

    Port: 110

    SMTP (Outgoing)

    Server: mail.optimum.net

    Port: 587

  • BDAqua Level 10 Level 10 (114,825 points)

    No idea why Mail setting remind me of Windows & infinite steps to find what you need, but...

     

    Try Mail>Preferences>Accounts icon>Account Information tab>Click on the Outgoing SMTP server drop down, choose edit Server list, highlight the old one & click Remove.

     

    (Such convolution is worthy of Windows® in my estimation)

  • BDAqua Level 10 Level 10 (114,825 points)

    Good work, great news it's fixed, thanks!

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