jorge2ym

Q: iphoto and i movie

I can not update iMovie and iPhoto and supposedly factory installed what do I do? , See "To update this application, log in with the account you used to buy it." but if you can update iTunes and sotfware updates. help please..

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Mar 12, 2013 6:31 PM

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Q: iphoto and i movie

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  • by Shootist007,

    Shootist007 Shootist007 Mar 12, 2013 6:49 PM in response to jorge2ym
    Level 6 (16,660 points)
    Mar 12, 2013 6:49 PM in response to jorge2ym

    Did you buy your Mac new from Apple or an Apple Authorized reseller?

  • by jorge2ym ,

    jorge2ym jorge2ym Mar 12, 2013 6:56 PM in response to Shootist007
    Level 1 (0 points)
    Mar 12, 2013 6:56 PM in response to Shootist007

    apple authorized reseller

  • by Shootist007,

    Shootist007 Shootist007 Mar 12, 2013 7:16 PM in response to jorge2ym
    Level 6 (16,660 points)
    Mar 12, 2013 7:16 PM in response to jorge2ym

    Ok what model year is it? Did it come with either OS X Lion or Mt Lion Pre-Installed?

  • by Linc Davis,

    Linc Davis Linc Davis Mar 12, 2013 8:34 PM in response to jorge2ym
    Level 10 (208,000 points)
    Applications
    Mar 12, 2013 8:34 PM in response to jorge2ym

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.

    1. Follow the instructions in the Apple Support article linked below:

    Mac App Store: Cannot update App Store purchases or updates do not seem available

    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.

    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.

    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.

    5. Triple-click the line below to select it:

    /Library/Caches/com.apple.appstore/adoption.plist

    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.

    Then repeat step 4.

    6. Select

    Store View My Account

    from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.

    7. Launch iTunes and select

    Store Authorize This Computer

    from the menu bar.

    8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.

    9. Contact Account and Billing Support on this page:

    Apple - Mac App Store - Contact Support