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Dropped Macbook Pro

215 Views 4 Replies Latest reply: Mar 13, 2013 7:08 AM by Shootist007 RSS
Squidkid Calculating status...
Currently Being Moderated
Mar 13, 2013 6:43 AM

Hello Apple community,
I have recently purchased a 15" Macbook Pro (without retina display) for $2500 AUD approx 2 months.
About a week ago I sat my Mac onto my dining table in an awkward position, as I was walking away I heard a bang only to turn and see my Macbook on the ground with a bent frame with the bottom plate sticking out with jagged edges in the side of the body, the ding is quite noticable and there is also minor damage to the screen. I was curious to find out if my standard 1 year warranty with purchase of the Macbooks would cover the physical damage or not? Thankyou for your time.

MacBook Pro
  • OGELTHORPE Level 7 Level 7 (22,420 points)
    Currently Being Moderated
    Mar 13, 2013 6:45 AM (in response to Squidkid)

    Sad to report that accidental damages are not considered manufacturing defects and thus any repairs will be paid out of your pocket

     

    Ciao.

  • CT Level 6 Level 6 (14,975 points)
    Currently Being Moderated
    Mar 13, 2013 6:46 AM (in response to Squidkid)

    I would take it in and see what the service provider can do for you, but I don't think the warranty is going to help you.  Damage such as you describe is explicitly excluded from the warranty.

     

    http://www.apple.com/legal/warranty/products/mac-english-a.html

  • Ralph Landry1 Level 7 Level 7 (28,785 points)
    Currently Being Moderated
    Mar 13, 2013 6:47 AM (in response to Squidkid)

    No, accidental damage is not covered by the Apple warranty, nor by AppleCare on MacBook Pros.

     

    Screen replacement means replacing the entire lid when Apple does it...around $500 (US) for that work.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Mar 13, 2013 7:08 AM (in response to Squidkid)

    You'd be better off using the system as it, if possible, or buying a new unit. The cost to repair your present system would be close to the cost of a new unit and Apple will void the warranty on that dropped system because of the accidental damages. That is IF they will even fix it no matter what the cost is to you.

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