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supported languages

1283 Views 17 Replies Latest reply: Aug 13, 2013 6:40 AM by samadpour RSS
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samadpour Calculating status...
Currently Being Moderated
Jan 26, 2013 6:55 AM

Hi!

I saw this page on itunesconnect about a month ago:

Screen Shot 2013-01-26 at 5.44.36 PM.png

in page above itunesconnect explain that RTL languages also approved but EPUB3 reqiured such as ARABIC, HEBREW, PERSIAN & ...

so when you make an ebook with EPUB3 format, and try to upload that with iTunes producer in first page you will see this:

Screen Shot 2013-01-26 at 5.56.46 PM.png

all of languages that itunes connect acclaim those are in the list, so good. You fill the forms and upload your content without any problem and in last page you see this:

Your Package Validated Correctly.

that's great!

Even you receive a ticket from itunesconnect that your book has to have a description with same as language that your book language.

after you fix this ticket and send the package again and inform they to do that and they confirm that received the correct package; after hours you receive an e-mail with the new ticket that they say:

unfortunatly iBookstore dont support these languages at this time.....

ooh

If they unsupport those languages why they are in list of iTunes producer?

If support....

Any other person nose with this problem?


iMac, OS X Mountain Lion (10.8.2)
  • Tom Gewecke Level 9 Level 9 (70,805 points)
    Currently Being Moderated
    Jan 26, 2013 7:41 AM (in response to samadpour)

    I would try to contact them directly if possible:

     

    Global Phone Support
    We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).

    CountryPhone Number
    Australia1300 307 504
    Note that this is a low tariff number.
    France0805 540 117
    Germany0800 664 5307
    Italy800 915 902
    Netherlands0800 0201 578
    Spain900 812 687
    U.K.0800 975 0615
    U.S.+1 (877) 206-2092
    Toll-free from U.S. and Canada.
  • Tom Gewecke Level 9 Level 9 (70,805 points)
    Currently Being Moderated
    Jan 26, 2013 11:41 AM (in response to samadpour)

    PS Some email addresses you could try as well:

     

    ebookquery@apple.com

     

    ibookstore@apple.com

  • Tom Gewecke Level 9 Level 9 (70,805 points)
    Currently Being Moderated
    Jan 29, 2013 5:07 AM (in response to samadpour)

    You should go back to them and quote this passage from Page 45 of UsingiTunesProducer2.8_Books.pdf of 10/10/12 and ask why the they have been publishing erroneous guidance for authors.

     

     

    Do any languages require EPUB 3.0, iBooks 3.0 app, and iOS 6?

    Yes. The following table is a list of the languages that require EPUB 3.0, iBooks 3.0 app, and iOS 6 to be supported by iBookstore as the primary language.

     

    page45image14752

     

    Language

     

     

    Arabic

     

     

    Burmese

     

    page45image20248

     

    2012-10-10 | © 2012 Apple Inc. All Rights Reserved. 45

     

     

    Featured Tasks

    Do any languages require EPUB 3.0, iBooks 3.0 app, and iOS 6?

     

    page46image1808

     

    Language

     

     

    Chinese

     

     

    Dari

     

     

    Hebrew

     

     

    Japanese

     

     

    Khmer

     

     

    Kurdish

     

     

    Lao

     

     

    Malay

     

     

    Pashto

     

     

    Persian

     

     

    Punjabi

     

     

    Sindhi

     

     

    Tajik

     

     

    Urdu

     

     

    Uyghur

     

     

    Uzbek

     

  • Tom Gewecke Level 9 Level 9 (70,805 points)
    Currently Being Moderated
    Jan 29, 2013 11:26 AM (in response to samadpour)

    The earlier version of the iBookstore Publisher User Guide, from Jan. of 2012, had a special section called "What Languages Does the iBookstore NOT Support", which listed all the RTL scripts plus Chinese and Japanese.  The new version, from 10/25/12, totally omits that section.  To me this is another indication that these scripts should now be accepted.

     

    I suppose they might say that positive statement about RTL in  the Using iTunes Producer 2.8 guide has just not been implemented yet.  But that was nearly 4 months ago, and they really should not have put that in there if it was so wrong at the time.

     

    But I hope the people who answered you have just made a mistake and RTL is in fact now possible.

  • Tom Gewecke Level 9 Level 9 (70,805 points)
    Currently Being Moderated
    Jan 29, 2013 1:11 PM (in response to samadpour)

    samadpour wrote:

     

    Is it possible that someone email me from iBookstore and makes a mistake about the ruls of company?

     

    Yes.

  • Tom Gewecke Level 9 Level 9 (70,805 points)
    Currently Being Moderated
    Jan 29, 2013 1:58 PM (in response to samadpour)

    PS  Chinese used to be "not supported" just like RTL.  But there was a fellow here who complied with all the requirements and his books is now in the store:  A Time of Chaos.   It has vertical text and pages that go from back to front (just like an Arabic book should).

  • Tom Gewecke Level 9 Level 9 (70,805 points)
    Currently Being Moderated
    Feb 13, 2013 8:56 PM (in response to samadpour)

    Thanks!

     

    The obtuseness of their response is certainly reflects no credit on Apple.  It's too bad.

  • Tom Gewecke Level 9 Level 9 (70,805 points)
    Currently Being Moderated
    Mar 14, 2013 8:36 AM (in response to samadpour)

    samadpour wrote:

     

    Hi

    My book that I made it with iBooks Author approved last week.

    I create this book with two languages: English and Persian.

     

    Could you provide the link?  It may be useful as an example to others about what can be done.

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