1 2 Previous Next 17 Replies Latest reply: Aug 13, 2013 6:40 AM by samadpour
samadpour Level 1 Level 1 (0 points)

Hi!

I saw this page on itunesconnect about a month ago:

Screen Shot 2013-01-26 at 5.44.36 PM.png

in page above itunesconnect explain that RTL languages also approved but EPUB3 reqiured such as ARABIC, HEBREW, PERSIAN & ...

so when you make an ebook with EPUB3 format, and try to upload that with iTunes producer in first page you will see this:

Screen Shot 2013-01-26 at 5.56.46 PM.png

all of languages that itunes connect acclaim those are in the list, so good. You fill the forms and upload your content without any problem and in last page you see this:

Your Package Validated Correctly.

that's great!

Even you receive a ticket from itunesconnect that your book has to have a description with same as language that your book language.

after you fix this ticket and send the package again and inform they to do that and they confirm that received the correct package; after hours you receive an e-mail with the new ticket that they say:

unfortunatly iBookstore dont support these languages at this time.....

ooh

If they unsupport those languages why they are in list of iTunes producer?

If support....

Any other person nose with this problem?



iMac, OS X Mountain Lion (10.8.2)
  • 1. Re: supported languages
    Tom Gewecke Level 9 Level 9 (71,715 points)

    I would try to contact them directly if possible:

     

    Global Phone Support
    We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).

    CountryPhone Number
    Australia1300 307 504
    Note that this is a low tariff number.
    France0805 540 117
    Germany0800 664 5307
    Italy800 915 902
    Netherlands0800 0201 578
    Spain900 812 687
    U.K.0800 975 0615
    U.S.+1 (877) 206-2092
    Toll-free from U.S. and Canada.
  • 2. Re: supported languages
    Tom Gewecke Level 9 Level 9 (71,715 points)

    PS Some email addresses you could try as well:

     

    ebookquery@apple.com

     

    ibookstore@apple.com

  • 3. Re: supported languages
    samadpour Level 1 Level 1 (0 points)

    Thanks I will try these too.

  • 4. Re: supported languages
    samadpour Level 1 Level 1 (0 points)

    Last reply for 1.26.2013:

    At this time, the iBookstore does not support books in certain languages which read right to left. This includes, but is not limited to the following languages:

     

    - Arabic

    - Dari

    - Farsi

    - Hebrew

    - Jawi

    - Malaysian

    - Pashto

    - Persian

    - Sindhi

    - Tajik

    - Urdu

    - Uyghur

     

    While titles can be delivered in these languages, they will be not available on the iBookstore at this time. We will inform you when additional languages are supported by the iBookstore in our newsletters. If you had delivered a book to us in a language that is currently not supported, you will be able to release your book once the language can be supported by the iBookstore.

  • 5. Re: supported languages
    Tom Gewecke Level 9 Level 9 (71,715 points)

    You should go back to them and quote this passage from Page 45 of UsingiTunesProducer2.8_Books.pdf of 10/10/12 and ask why the they have been publishing erroneous guidance for authors.

     

     

    Do any languages require EPUB 3.0, iBooks 3.0 app, and iOS 6?

    Yes. The following table is a list of the languages that require EPUB 3.0, iBooks 3.0 app, and iOS 6 to be supported by iBookstore as the primary language.

     

    page45image14752

     

    Language

     

     

    Arabic

     

     

    Burmese

     

    page45image20248

     

    2012-10-10 | © 2012 Apple Inc. All Rights Reserved. 45

     

     

    Featured Tasks

    Do any languages require EPUB 3.0, iBooks 3.0 app, and iOS 6?

     

    page46image1808

     

    Language

     

     

    Chinese

     

     

    Dari

     

     

    Hebrew

     

     

    Japanese

     

     

    Khmer

     

     

    Kurdish

     

     

    Lao

     

     

    Malay

     

     

    Pashto

     

     

    Persian

     

     

    Punjabi

     

     

    Sindhi

     

     

    Tajik

     

     

    Urdu

     

     

    Uyghur

     

     

    Uzbek

     

  • 6. Re: supported languages
    samadpour Level 1 Level 1 (0 points)

    Thanks, I try to send back their user guide to them to read it again!

    But

    Please connect to your itunesconnect account ( if you have) and try contact us. Please select: general iTunes question then: iBookstore functionality and then: supported languages. You will see nothing!!!!!!!

    :)

  • 7. Re: supported languages
    Tom Gewecke Level 9 Level 9 (71,715 points)

    The earlier version of the iBookstore Publisher User Guide, from Jan. of 2012, had a special section called "What Languages Does the iBookstore NOT Support", which listed all the RTL scripts plus Chinese and Japanese.  The new version, from 10/25/12, totally omits that section.  To me this is another indication that these scripts should now be accepted.

     

    I suppose they might say that positive statement about RTL in  the Using iTunes Producer 2.8 guide has just not been implemented yet.  But that was nearly 4 months ago, and they really should not have put that in there if it was so wrong at the time.

     

    But I hope the people who answered you have just made a mistake and RTL is in fact now possible.

  • 8. Re: supported languages
    samadpour Level 1 Level 1 (0 points)

    Is it possible that someone email me from iBookstore and makes a mistake about the ruls of company?!

    I don't think so!

    If you think so, I can keep try.

    Minewile I read all of documents and userguide about iBookstore , itunesconnect and iTunes producer. After 6 months hard working to pass the problems with RTL languges and passing all of them step by step I just gaze shockingly to the email from iBookstore.

  • 9. Re: supported languages
    Tom Gewecke Level 9 Level 9 (71,715 points)

    samadpour wrote:

     

    Is it possible that someone email me from iBookstore and makes a mistake about the ruls of company?

     

    Yes.

  • 10. Re: supported languages
    Tom Gewecke Level 9 Level 9 (71,715 points)

    PS  Chinese used to be "not supported" just like RTL.  But there was a fellow here who complied with all the requirements and his books is now in the store:  A Time of Chaos.   It has vertical text and pages that go from back to front (just like an Arabic book should).

  • 11. Re: supported languages
    samadpour Level 1 Level 1 (0 points)

    Last email from iBookstore after I lend them their instruction has some false information or some one there has uncharted info:

     

    I am following up with you regarding your inquiries. It is my understanding the

    "UsingiTunesProducer2.8_Books.pdf" shows supported languages but your book was issued a ticket advising that we do not support these languages. If you had delivered a book to us in a language that is currently not supported, you will be able to release your book once the language can be supported by the iBookstore. We will inform you when additional languages are supported by the iBookstore in our newsletters. 

  • 12. Re: supported languages
    Tom Gewecke Level 9 Level 9 (71,715 points)

    Thanks!

     

    The obtuseness of their response is certainly reflects no credit on Apple.  It's too bad.

  • 13. Re: supported languages
    samadpour Level 1 Level 1 (0 points)

    Hi

    My book that I made it with iBooks Author approved last week.

    I create this book with two languages: English and Persian.

    If you interested to download it let me know how I can send you promo code.

    Thanks for your useful information.

    Ali

  • 14. Re: supported languages
    Tom Gewecke Level 9 Level 9 (71,715 points)

    samadpour wrote:

     

    Hi

    My book that I made it with iBooks Author approved last week.

    I create this book with two languages: English and Persian.

     

    Could you provide the link?  It may be useful as an example to others about what can be done.

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