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If someone returns a device with only cosmetic damage, what happens to it?

168 Views 7 Replies Latest reply: Mar 14, 2013 1:49 PM by Peter Gillespie RSS
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Mar 14, 2013 5:23 AM

If within 14 days of purchase, someone returns their device to Apple, what happens to that unit with cosmetic damage?  Is it given a new casing then sold as a refurb or is it just tested and put in refurb stock without new casing?

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