Skip navigation

Problems using viber on iPhone 4S

104598 Views 126 Replies Latest reply: Apr 1, 2014 1:37 PM by KiltedTim RSS
  • cleopaso Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 13, 2013 6:32 AM (in response to theViberTeam)

    Hi,

     

    I'm using Iphone 5 with the latest version of Viber and iOS. Everything was fine but since yesterday I dont have sound, the sound of Viber app is not transferring to the internal phone speaker. I called different people and I can not hear any of them. I even reinstalled Viber but nothing changed. The only option to hear people is when the speaker is on. I dont know what else to do?

  • KiltedTim Level 8 Level 8 (35,975 points)
    Currently Being Moderated
    Mar 13, 2013 6:38 AM (in response to cleopaso)

    If the phone is otherwise working normally, contact Viber support.

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Mar 14, 2013 6:30 AM (in response to cleopaso)

    @cleopaso -

     

    Hi there,

    This is a Viber rep.

     

    First, please try uninstalling Viber, reboot your iPhone, then install and try again. Also, make sure there is no other app running in the background or even installed, that is colliding with Viber's operation.

     

    If it still doesn't work, then we kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.


    Thanks in advance

  • cleopaso Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2013 9:37 AM (in response to KiltedTim)

    Thank you the viber support was really helpful. There was some problem with the volume buttons and now everything is ok

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Mar 16, 2013 1:15 PM (in response to cleopaso)

    @cleopaso -

     

    Our pleasure to help

     

    Enjoy Viber!

  • iamtracyy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2013 2:10 AM (in response to iPhone 4sA)

    Hello Viber Team!

     

    I'm using an iPhone 4s right now. So far, I have no problem with Viber until one day, my phone isn't notifying me that someone already messaged me. And whenever I text back, it is only 'Sent' and it will take 5-30 minutes before it could actually deliver the message. I thought my internet connection was just slow but whenever I surf the web like going to YouTube and watch videos, it loads fast! So, I conclude that Viber has a problem. Please help me fix the problem as soon as possible.

     

    Thank you!

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Apr 5, 2013 8:19 AM (in response to iamtracyy)

    Hi @iamtracyy -

     

    These our 2 different problems.

    The problem with the notifications may be a connection. We recommend that you test Viber on a few different WiFi networks in order to identify the source of the problem.

     

    About the 'Delivered' issue - this actually means that the destination contact of the message was not online to receive it. Please make sure that the destination user is online and is checking their Viber.

  • airma23 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 15, 2013 5:13 AM (in response to iPhone 4sA)

    Hello,

    I am using iPhone 3GS and yesterday I installed Viber on my phone and then deactivated my account, because i wanted to delete some contacts, anyway i wanted it back after i deleted contacts and installed it again from AppStore and done all that and waiting for sms to get the PIN to enter but i didnt get any SMS..
    I want to know do i need to wait 24 hours for a new PIN or what?

    Thanks.

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Apr 16, 2013 6:29 AM (in response to airma23)

    @airma23 -

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).


    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • sjw1126 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 22, 2013 2:57 AM (in response to iPhone 4sA)

    I do not hear any sound when  incoming viber call on my Iphone 4s. Sound notifications on and volume up

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Apr 23, 2013 1:47 AM (in response to sjw1126)

    @sjw1126 -

     

    Hi,

     

    1. Please make sure that you have the latest version of Viber installed.

    2. Please try rebooting your iPhone, and try again.

     

    Does the problem persist?

  • Abhimadras91 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 8, 2013 5:35 PM (in response to theViberTeam)

    Hi Viber team,

    I dont have any problems with viber per se but I was just wondering if you guys were starting a viber to local phone phone paid service (like skype) as well. I have been using Google Voice to make international calls but I like the look and feel of viber better

  • InFlamescy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 15, 2013 3:22 PM (in response to iPhone 4sA)

    Hi Viber team,

    I have iphone 4s and i have ios 6.1.3. My problem is that if it 's locked or unlocked to homescreen or in any other app, viber is not ringing and it's running in the backround. I have to be in viber to recieve messages or receive calls. Can i fix it?? Thanks in advance!!

  • boubaram Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 16, 2013 10:03 AM (in response to iPhone 4sA)

    Dear Viber Team,

     

    I have an iPhone 4S, am located in Virginia USA and run on iOS 6.1.3. I have a manufacture unlocked iPhone. Up until about 3 weeks ago, I was using Viber most daily. Since then, I have had issues - I can call out to any number, there is no 'ringing' noise and when the other person picks up, I cannot hear him/her. I have restarted my iPhone; I rang my carrier and had them re-set the network; I went to the genius bar yesterday and they did a full reinstall and wipe of my iPhone. I run on 4G and have tried to connect on 3 different wifis, all to no avail. I do not run any applications in the background and have cleared my cookies/internet history.

     

    I am desperate to get back online and communicate free of charge with my partner who lives overseas. He has also tried on multiple connections (both over 4G and 2 different wifi connections) and we cannot seem to figure out the problem.

     

    Have you  heard of an issue that has to do with the app? Please HELP!!!

  • _Devil_ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 10, 2013 4:24 PM (in response to boubaram)

    Dear viber team

     

     

    I am from italy and Am using ipad ios 6.1.3 i have problem i activate viber i ws tired plz help me how can i activate viber for ma ipad letes model :(  if any one knw already plz reply thnx

1 ... 5 6 7 8 9 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.