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Face Time won't start

1034 Views 8 Replies Latest reply: Mar 14, 2013 8:19 AM by mgod99 RSS Branched to a new discussion.
mgod99 Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 12, 2013 4:55 PM

Trying to set up Face Time and cant sign in because my Face Time Prefs are always greyed out.

Mac Pro, Mac OS X (10.6.8)
  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Mar 13, 2013 8:42 AM (in response to mgod99)

    mgod99 wrote:

     

    Trying to set up Face Time and cant sign in because my Face Time Prefs are always greyed out.

     

    (1)  Be sure you don't try to have both Skype and FaceTime open.

     

    The easiest way I know to ensure this is to verify that neither is a Login iTem.  Then restart Mac, launch ONLY FaceTime, and test FaceTime again.

     

     

    (2) If your FT trouble remains, consider http://support.apple.com/kb/TS4185 and

     

      http://support.apple.com/kb/HT4245

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.2

  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Mar 13, 2013 2:06 PM (in response to mgod99)

    As I understand your response, FaceTime seems to be the only trouble you are having.

     

    The next things to try (in this order) are:

     

    (1) Use your Mac's Disk Utility to repair permissions.  Then reinstall your FaceTime app.

     

    Repair permissions again immediately following the reinstall.  Then test FT function.

     

    • If the FT problem continues, try (2) as follows.

     

     

    (2) Try relevant Apple troubleshooting:  http://support.apple.com/kb/HT2090

     

    (Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)

     

    •  Be sure to test more than one Apple app in more than one user account.

     

    •  If those suggestions do not help you, (the "reset" suggested there

       often restores normal function,) continue with the following.

     

    • Restart Mac and then use your Mac's Disk Utility to repair permissions.

       Now download and apply the latest Combo Update for your Mac OS 10.6:

         http://support.apple.com/kb/DL1399

     

    • Repair permissions again immediately following the system restart

       that completes the Combo update.

     

    Properly applying the Combo version of updates can sometimes cure software problems.

     

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.2

  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Mar 14, 2013 5:55 AM (in response to mgod99)

    Well done!

     

    Thanks for letting us know what worked for you.

     

     

    Message was edited by: EZ Jim

     

     

     

    Mac OSX 10.8.2

  • syedkadarsuraj Calculating status...
    Currently Being Moderated
    Mar 14, 2013 6:02 AM (in response to mgod99)

    tell me your facetime email address , i need to test it from my ipod touch 5g

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